Full-time Reservation Agent-oggta

2 weeks ago


Etobicoke, Ontario, Canada Great Canadian Full time

Position Summary

Under the direct supervision of the Manager, Front Office, this position is responsible for the promotion, sales and booking of hotel accommodations while contributing to a safe and welcoming work environment.

Ensures adherence to the Company's policies and procedures, motivates and leads by example and supports Great Canadian's learning environment while establishing a safe and welcoming work environment for all team members.


Key Accountabilities

  • Quotes room rates; books rooms
  • Provides travel information, local tourism information and attractions
  • Provides information on the resort: upcoming shows, special events and promotions
  • Promotes hotel packages including all areas of the resort
  • Upsells to increase revenues
  • Explains the cancellation policy
  • Sends out confirmation notices; accepts payment and gives refunds
  • Handles group enquiries or forwards to Sales
  • Liaises and communicates effectively with all appropriate operational departments
  • Develops and cultivates strong working relationships with all stakeholders: guests, ownership and team members
  • Ensures compliance with licensing laws, health and safety and other statutory regulations
  • Performs other duties as assigned or directed

Education and Qualifications

  • High School Diploma; Post Secondary hospitality or hotel education or suitable combination of education and experience
  • Minimum 1 year reservations experience
  • Ability to successfully obtain a Gaming License
  • Ability to exceed internal and external customer expectations through timely, effective and service oriented communication
  • Computer literacy in MS Office

Work Environment Considerations

  • Regular hotel and back office environment, sitting for long periods of time, nontraditional work hours


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