![Great Canadian](https://media.trabajo.org/img/noimg.jpg)
Full-time Reservation Agent-oggta
2 weeks ago
Position Summary
Under the direct supervision of the Manager, Front Office, this position is responsible for the promotion, sales and booking of hotel accommodations while contributing to a safe and welcoming work environment.
Ensures adherence to the Company's policies and procedures, motivates and leads by example and supports Great Canadian's learning environment while establishing a safe and welcoming work environment for all team members.
Key Accountabilities
- Quotes room rates; books rooms
- Provides travel information, local tourism information and attractions
- Provides information on the resort: upcoming shows, special events and promotions
- Promotes hotel packages including all areas of the resort
- Upsells to increase revenues
- Explains the cancellation policy
- Sends out confirmation notices; accepts payment and gives refunds
- Handles group enquiries or forwards to Sales
- Liaises and communicates effectively with all appropriate operational departments
- Develops and cultivates strong working relationships with all stakeholders: guests, ownership and team members
- Ensures compliance with licensing laws, health and safety and other statutory regulations
- Performs other duties as assigned or directed
Education and Qualifications
- High School Diploma; Post Secondary hospitality or hotel education or suitable combination of education and experience
- Minimum 1 year reservations experience
- Ability to successfully obtain a Gaming License
- Ability to exceed internal and external customer expectations through timely, effective and service oriented communication
- Computer literacy in MS Office
Work Environment Considerations
- Regular hotel and back office environment, sitting for long periods of time, nontraditional work hours
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