Onsite EAP Counselor

2 weeks ago

Kitchener, Ontario, Canada Workplace Options Full time
Onsite EAP Counselor

Who we are:

Founded in 1982, WPO is the largest independent provider of holistic wellbeing solutions. Through our customized programs, and comprehensive global network of credentialed providers and professionals, we support individuals to become healthier, happier and more productive both personally and professionally. Trusted by 51% of Fortune 500 companies, we deliver high quality care digitally and in-person to over 75 million individuals across 116,000 organizations in more than 200 countries and territories. At WPO, you will be joining a team that is committed to improving employee wellbeing around the world.

Current Opportunity: Onsite EAP Counselor.

Location: Waterloo, ON
Onsite/Hybrid/Remote: ONSITE
Shifts: Overnight/weekend
Salary: 66,000 CAD a year

What you will do:

Workplace Options is seeking an On-Site EAP clinical counselor. This role will provide direct services on a wide scale including psychosocial assessments, clinical case management, work-life referrals and short term counseling; collecting sufficient data to make appropriate referrals.

Responsibilities:
  • Provides an integrated EAP service consisting of intake and assessment, support, triage, referral, clinical case management and crisis management.
  • Delivers counseling services in a responsive, efficient, ethical and professional manner. Maintaining client confidentiality as expected by ethical standards.
  • Adheres to the applicable ethical, therapeutic, and legal standards, which govern service delivery, as well as policies, procedures and laws, which apply to the organization as appropriate.
  • Refers clients to appropriate resources and thoroughly maintains clinical documentation in computerized system for follow-up regarding clinical and work-life services.
  • Assessments completed with clients expressing various issues e.g. substance abuse, mental health, and family concerns that may be impacting work performance.
  • Performs initial assessment/intake, crisis intervention, information and referral, and counseling services to clients. Completes timely follow-up calls to clients where necessary.
  • Conducts Critical incident support
  • Provides support to managers as needed
  • Facilitates psychosocial groups
  • Facilitates trainings
  • Implements strategic activities for the organization
  • Undertakes additional tasks as identified by the clinical management team.

The aforementioned duties do not encompass all responsibilities associated with the role. The appointed candidate will be required to undertake additional tasks pertinent to the position, as deemed appropriate and requested by their direct supervisors.

Qualifications/Skills:

To excel in this role, you will need the following qualifications and skills:
  • Master's degree in social work, psychology, counseling or related field.
  • At least three years directly related experience providing counseling or mental health services.
  • Experience working with law enforcement and first responders preferred
  • Trauma experience preferred
  • Licensure or clinical certification preferred

What we offer:
At Workplace Options, we don't just deliver wellbeing services to our clients, we champion wellbeing for our own employees as well. Examples of our benefits and commitment to employee wellbeing include:

Paid Time Off, Life Insurance, Employer Pension Contribution, Travel Reimbursement, Extended healthcare, dental and vision benefits, Life insurance, AD&D and Long-term disability insurance, Monthly clinical supervision, Supervision stipend, Training/tuition reimbursement, Access to professional monthly clinical development webinars & professional development workshops, Gym Reimbursement, Wellness rewards, Access to EAP benefits and all WPO services, Mentorship Program, 24/7 support for risk calls, Employee exchange programme, Comprehensive training provided for this position.

At Workplace Options, we are committed to and are accountable for building a workplace where individuals feel empowered to bring their whole selves to work, free from judgment or fear of discrimination. We understand that having a diverse organization is only the beginning and it will require nurturing and care to thrive. We will continue to take action to ensure we achieve equitable and measurable outcomes.

We strive to cultivate a space where diverse voices are not only heard but actively sought out and valued for the unique insights they bring. By embracing and promoting authenticity, we aim to build a vibrant and inclusive community that fosters collaboration, innovation, belonging and personal growth.

For further details about WPO please check out our website and this short video gives a great overview of what we do

Workplace Options collects and processes personal data in accordance with applicable data protection laws. If you are a European job applicant, refer to our Privacy Notice for further details ).

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