Customer Site Manager

1 week ago

Mississauga, Ontario, Canada GATX Full time
About GATX: Founded in 1898 and headquartered in Chicago, IL, GATX Corporation (NYSE: GATX) is an industry leaver with 125+ years of success - success that is powered by our people. We are proud of our high-performance culture, and hard-work and enthusiastic management team. At GATX, we hire the best and offer our employees a dynamic, energetic, collaborative environment to enable them to make an impact from day one. Enjoy the perks and benefits of a global company with the close-knit culture and community of a much smaller one. In the same way we strive to empower our customers to propel the world forward, we are dedicated to providing our people with tools and resources they need to move forward in their careers. Position Purpose: The Customer Site Manager is responsible for the overall performance of the customer site including the development and implementation of strategic and tactical plans, programs and processes that ensure achievement of the location's Safety, Quality, Delivery and Cost (SQDC) objectives. The Customer Site Manager leads the location through Goal Deployment and Continuous Improvement efforts directed at creating business and process improvements. This person will use a Continuous Improvement mindset along with the SQDC methodology to lead and prioritize the team efforts. Builds and maintains positive working relationships with internal and external customers as well as the location's workforce. This person will provide direction and motivation to the workforce to ensure performance metrics are achieved. Ensures consistent and fair administration of employee policies and procedures. Ensures accurate and timely reporting. Manages all certifications including but not limited to the Location's AAR Certifications as well as the workforce certifications and qualifications. Ensures that the work performed meets Safety, Quality and Regulatory requirements.

Responsibilities: 60%
  • Develops and implements plans that enable the customer site to meet or exceed budgeted performance expectations.
  • Drives continuous improvement efforts and good problem-solving skills by using SQDC methodology. Fosters a culture of proactive identification of issues and successful root cause and corrective action that supports GATX's commitment to safety and quality.
  • Drives Goal Deployment – sets targets, initiatives and accountabilities relative to Safety, Quality, Delivery and Cost.
  • Develops strong cost focus within the field services location by monitoring and managing cost structures to budgetary guidelines.
20%
  • Organizes, develops and motivates the workforce so as to maximize its operating effectiveness.
  • Prioritizes work for the location based on customer commitments. Uses list of daily repairs, customer commitments and employee skill level to determine work assignments. Actively participates in making repairs as required.
  • Develops and implements effective communication processes that align the location with the company's performance requirements.
  • Develops strong working relationships with key internal and external customers so as to align with the customer site with the key business needs. Fosters an environment where additional business growth may be provided for GATX customers.
20%
  • Provides clear, proactive leadership to all direct reports and staff that aims to create and foster a sense of urgency that embraces positive change within the location and meets customer's expectations.
  • Recruits, hires, mentors, manages and trains employees. Administers human resource policies and procedures, e.g. staffing, attendance, payroll, performance issues, and training.
  • Manages the required certifications of the existing workforce and location.
Qualifications:
  • High School Diploma or equivalent required; Bachelor's degree in business management/operations management, industrial technology, engineering or another related field preferred.
  • Minimum of 3 years of management in an industrial or manufacturing environment and/or training required.
  • Direct supervisory experience required.
  • Background in railcar inspection and repair of all car types preferred.
  • Experience with budgeting, forecasting, and managing profit and loss statements preferred.
  • Experience leading the implementation of capital investment plans preferred.
  • Functional knowledge of modern manufacturing/operations techniques such as "lean manufacturing", Kaizen, Six Sigma, etc. preferred.
  • Knowledge of AAR, FRA and GATX railcar maintenance standards preferred.
  • AAR Basic Auditor Certification or the ability to obtain it within 1 year required.
  • Advanced computer skills, including proficiency or the ability to become proficient with the following systems:
MS Office Suite (Outlook, Excel, Word, PowerPoint)
MMS
Shop Portal
ECM
MIS
SEM
SharePoint
SAP
eMaint
Citrix
GagePack
Power BI
Lotus Notes
ETQ
  • Weld Facilitator preferred.
  • Strong analytical skills; ability to collect, analyze and interpret qualitative and quantitative data; apply structured and disciplined methodology to identify root causes using data required.
  • Ability to interact effectively with the customer on a daily basis required.
  • Ability to communicate effectively, both in writing and verbally, in English required.
  • Ability and willingness to meet all customer suitability requirements required.
  • Valid driver's license required.
  • Transportation Worker Identification Credential (TWIC), or the ability to obtain, required.
  • Ability to pass a DOT (or applicable Canadian province) mandated physical required.
Other (i.e., physical requirements, travel, etc. that is not covered above):
  • Must be available to travel as needed
  • Must be able to sit/work in front of a computer for extended periods of time
  • Must be able to climb ladders and perform work at elevated heights
  • Must be able to work in extreme temperature environments
  • Must be able to walk around shop grounds to observe day to day duties
GATX embraces diversity, and we are proud to be an Equal Opportunity Employer. All qualified applicants receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. We are committed to building a team that represents a variety of backgrounds, perspectives, and skills. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

  • Manager - Customer Service (On-Site)

    1 month ago

    Mississauga, Ontario, Canada National Bank Full time

    Job PostingAttendance On-SiteJob Number: 20179Category: ManagerStatus: Temporary 18 monthsType of Contract: TemporaryNumber of months: 18 monthsSchedule: Full-TimeFull Time / Part Time? Full-TimePosting date: 16-May-2024Location: Mississauga, OntarioCity: MississaugaProvince/State: OntarioArea of Interest: Advisory services, Personal bankingJob...

  • Manager - Customer Service (On-Site)

    4 weeks ago

    Mississauga, Ontario, Canada National Bank Full time

    Job PostingAttendance On-SiteJob Number: 20179Category: ManagerStatus: Temporary 18 monthsType of Contract: TemporaryNumber of months: 18 monthsSchedule: Full-TimeFull Time / Part Time? Full-TimePosting date: 16-May-2024Location: Mississauga, OntarioCity: MississaugaProvince/State: OntarioArea of Interest: Advisory services, Personal bankingJob...

  • Site Supply Manager

    2 weeks ago

    Mississauga, Ontario, Canada Amazon Full time

    At Amazon, we're working to be the most customer-centric company on earth. If you'd like to help us build the place to find and buy anything online, this is your chance to make history. As a Site Procurement Manager for the Amazon Fulfillment Center team, you will serve as the bridge between centralized Procurement and the building leadership. You will own...

  • Site Procurement Manager

    1 week ago

    Mississauga, Ontario, Canada Amazon Canada Fulfillment Services, ULC Full time

    1+ years of Excel or Tableau (data manipulation, macros, charts and pivot tables) experience 1+ years of employee and performance management experience 3+ years of supply chain experience 3+ years of supply chain operations experience Bachelor's degree, or 2+ years of Amazon (blue badge/FTE) experience Experience with supplier or vendor relationship...

  • Site Management Specialist

    2 weeks ago

    Mississauga, Ontario, Canada ISTITUTO MARANGONI Full time

    Requisition ID:181649 Career Group:Corporate Office Careers Job Category:Retail Enablement & Optimization Travel Requirements:0 - 10% Job Type:Full-Time Country: Canada (CA) Province: Ontario City: Toronto Location: Tahoe Office, Bureau de Montréal-Nord, King St. Office Postal Code: L4W 0C7 Our family of 131,000 employees and franchise affiliates...

  • Manager, Site Support

    4 weeks ago

    Mississauga, Ontario, Canada Walmart Canada Full time

    Position Summary...The Manager, Site Support - SSC oversees production support for all technology hardware applications for the various locations of the Store Support Centre (SSC).S/he is responsible for providing direction to the relevant support analysts and technicians from Walmart's global teams (Bentonville, Global eCommerce, 3rd party service...

  • Manager, Site Support

    2 months ago

    Mississauga, Ontario, Canada Walmart Canada Full time

    Position Summary...The Manager, Site Support - SSC oversees production support for all technology hardware applications for the various locations of the Store Support Centre (SSC).S/he is responsible for providing direction to the relevant support analysts and technicians from Walmart's global teams (Bentonville, Global eCommerce, 3rd party service...

  • Customs Manager

    1 week ago

    Mississauga, Ontario, Canada EightSix Network Inc Full time

    Position Overview: Our Client is a leading International Freight Forwarder, operating in over 140 countries worldwide. They offer a wide range of logistics solutions to their customers, including air and ocean forwarding, contract logistics, customs clearance, and supply chain management services.They are seeking an strong Customs Manager to lead their...

  • Customs Manager

    1 week ago

    Mississauga, Ontario, Canada EightSix Network Inc Full time

    Position Overview: Our Client is a leading International Freight Forwarder, operating in over 140 countries worldwide. They offer a wide range of logistics solutions to their customers, including air and ocean forwarding, contract logistics, customs clearance, and supply chain management services. They are seeking an strong Customs Manager to lead their...

  • Site Manager, Nuclear

    1 week ago

    Mississauga, Ontario, Canada CO_30 TC1 Bird Industrial Management Services Ltd. Full time

    Site Manager, Nuclear Where Greatness Grows The greatest achievements in history are borne from the greatness within people – where human potential meets vision, and passion fuels evolution. Unlocking this potential is the most important thing we do at Bird. As a leader in Canadian construction for over 100 years, the impact of our team is etched...

  • On-site IT Support

    1 week ago

    Mississauga, Ontario, Canada Adecco Canada Full time

    Adecco Engineering & Technical is searching for an IT Site Operations Support for our client, a leader in their sector, to support operations onsite in Mississauga, ON. This position supports the IT team objectives, providing exceptional customer service to internal customers through technical support on all IT related systems, general administration of...

  • Customer Success Manager

    1 week ago

    Mississauga, Ontario, Canada Westburne Full time

    Westburne, a Division of Rexel Canada Electrical Inc. is a leading full-service distributor of electrical, automation, distribution, utility and renewable energy products. Our branches across Canada provide services to a diverse customer base with local access, support and availability for a wealth of products. At Westburne, we are relentless in our drive to...

  • Site Supervisor

    2 days ago

    Mississauga, Ontario, Canada Allied Universal Full time

    To apply to a job in Canada, please click on the following link: Canada Jobs --> We are North America's leading security and facility services provider with approximately 300,000 service personnel. At Allied Universal(R), we pride ourselves on fostering a promote from within culture. There are countless examples of individuals who began their career as...

  • Site Supervisor

    1 week ago

    Mississauga, Ontario, Canada SCPHR Full time

    Fox Contracting Ltd. has been providing general contracting and project management services since 1996. The team is currently seeking a Site Supervisor with at least 3 to 5 years experience.Key responsibilities will include, but are not limited to:Consult with trades and consultants to resolve day-to-day construction and design issues Chair daily/weekly...

  • Director, Site Performance Management

    1 week ago

    Mississauga, Ontario, Canada DHL Full time

    Step into the Future with DHL Global ForwardingDHL Global Forwarding (DGF) is currently seeking a Director of Strategic Customers to lead and drive business growth within our strategic customer segments. The ideal candidate will possess a strong understanding of the logistics and freight forwarding industry, specifically in Ocean Freight, with a focus on...

  • Customer Experience Manager

    1 week ago

    Mississauga, Ontario, Canada Scotiabank Full time

    Customer Experience Associate - Heartland Town Centre, Mississauga Hours / Weekly) Customer Experience Associate - Heartland Town Centre, Mississauga (18.As a Customer Experience Associate, you are the face, character and heart of our branches. Scotiabank is a place where we put our customers first, and our priority is to help them achieve their financial...

  • Customer Experience Manager

    2 weeks ago

    Mississauga, Ontario, Canada Scotiabank Full time

    Press Tab to Move to Skip to Content Link Select how often (in days) to receive an alert: Title: Customer Experience Associate - Highway 10 & Kirwin, Mississauga (18.As a Customer Experience Associate, you are the face, character and heart of our branches. Scotiabank is a place where we put our customers first, and our priority is to help them achieve their...

  • Director, Site Performance Management

    1 week ago

    Mississauga, Ontario, Canada Jace Holdings Ltd. Full time

    Press Tab to Move to Skip to Content Link Select how often (in days) to receive an alert: Our family of 131,000 employees and franchise affiliates share a collective passion for delivering exceptional shopping experiences and amazing food to all our customers. Our mission is to nurture the things that make life better – great experiences, families,...

  • Site Supervisor

    1 week ago

    Mississauga, Ontario, Canada Alpine Building Maintenance Full time

    Job Title: Site SupervisorStatus: Full time, permanentHours: Monday to Friday, 4:30pm to 12:00amLocation: Mississauga, ONThe Site Supervisor is responsible for overseeing the work activities of cleaners. The Site Supervisor provides field support to our cleaning teams. Support provided includes training, guidance with starting new clients, organize and...

  • Customs Operations Manager

    2 weeks ago

    Mississauga, Ontario, Canada American President Lines Full time

    Press Tab to Move to Skip to Content Link Select how often (in days) to receive an alert: Select how often (in days) to receive an alert: CEVA Logistics is one of the leading logistics companies globally, with over 1,300 facilities in more than 170 countries offering a complete range of contract logistics, freight forwarding, transportation and...