Customs Operations Manager

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CEVA Logistics is one of the leading logistics companies globally, with over 1,300 facilities in more than 170 countries offering a complete range of contract logistics, freight forwarding, transportation and distribution management services. It offers supply chain support, along with logistics consultation, industry specific customization, global level freight management and system implementation.

At CEVA, we put people first and we strive for better ways in everything we do; our culture is embodied by Boldness , Imagination , Exemplary and Excellence . With these values at the core of our business, our workplace employs 110,000 diverse, cohesive team members who hold each other accountable and encourage each other to create a safe, and inclusive work environment.

Summary: Responsible for providing leadership and management at a site location with an expansive international operation. Responsible for the quality and effectiveness of the daily administration and operations for clearing air and/or ocean imported shipments through CANADA Customs in compliance with CANADA Customs and Border Protection Rules and Regulations. These operations process a high volume of complex transactions. Responsible for financial management of departmental P&L, Accounts Receivable and Payable. Responsible to support Sales and assist with new business implementations. Models and acts in accordance with our guiding principles and core values.

Typical Responsibilities:

• Set department priorities on a daily, weekly and monthly basis and plan the work of department and the assignments to meet customer deadlines. Assign work to supervisory staff.
• Manage all daily import transactions and applicable administrative CANADA or foreign government programs.
• Monitor all air and/or ocean import shipments through CANADA Customs clearance to ensure timely clearance and delivery of imported cargo.
• Oversee the preparation of the CANADA Customs import documentation.
• Monitor any independent company designated CANADA Customs brokers to ensure proper declarations are made to CANADA Customs regarding the classification and importation of cargo.
• Ensure harmonized tariff research, binding rulings, protests, duty rates and valuation on import shipments into the United States are processed timely and efficiently in accordance with all applicable laws and regulations.
• Interface with CANADA Customs and other Federal agencies at the local and national level to ensure compliance with all pertinent laws and regulations as directed by the Imports Director.
• Manage quality and efficiency of customer transactions, constantly improving processes to maintain or improve service level and exceed customer expectations.
• Provide consultation to customers on the importation of goods through CANADA Customs, governmental regulations/inspections, changes in import regulations, transportation, bonding/insurance requirements and general industry expertise.
• Review and ensure import performance and transit time analysis reports are distributed appropriately.
• Ensure data critical to supply chain initiatives is maintained and updated.
• Provide guidance and training to import staff on customer service, processing and managing the flow of essential import documentation including Letters of Credit, commercial invoices and associated certificates, Country of Origin requirements, and communication and notifications to clients and vendors.
• Set and maintain high operational standards for compliance actions and monitor effectiveness of processes, implementing improvements.
• Oversee the maintenance of CANADA Customs Harmonized Classification System.
• Establish recordkeeping standards and oversee file maintenance in accordance with CANADA Customs regulations and company policies.
• Work corroboratively with senior management and IT in coordinating systems implementation and designing systems for EDI transmission of data for Customs.
• Ensure that all personnel are providing a high level of customer service to both internal and external customers.
• Lead the operational team through daily activities to meet business objectives.
• Provide leadership for supervisory personnel, assisting with problem solving as needed to ensure customer retention and satisfaction with services provided.
• Utilize superior communication skills to motivate staff and develop effective working relationships with peers, executives and clients.
• Oversee and manage the professional development and productivity of staff members to ensure proper goals, training, professional development and project management requirements are met.
• Personally coach, train and mentor direct reports and provide career development opportunities through training and quality management activities.
• Conduct annual performance evaluation reviews for all staff within the department.
• Keeps abreast of emerging technology changes and innovations through formal or informal study, reading business and professional publications, networking and participation in professional organizations
• Maintain profitability of department.
• Manage staff budget and expenses, maintaining efficiency and implementing cost controls.
• Provide required financial reporting and advise senior management of trending that will affect revenue or profit.
• Performs other duties as assigned

Requirements:

• Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations. Ability to write reports, business correspondence, and procedure manuals.
• Capable of communicating and interacting effectively with multi-functional and diverse backgrounds and ability to effectively present information and respond to questions from management, employees and customers.
• Ability to maintain and grow positive relationships with staff, customers, sales, finance and foreign personnel.
• Knowledgeable in CANADA Customs and International trade with a basic understanding of customs valuation, classification, compliance/audit and trade programs. In-depth knowledge of all CANADA Customs Compliance Rules and Regulations. Knowledge of NAFTA, Free Trade Agreements, CTPAT, additional tariff requirements, OGA'S, ACH and all other related trade legislation, rules and regulations.
• Experience managing compliance processes.
• In depth knowledge of the company's products, services and operations.
• Demonstrated success in leading, supervising, managing and developing managers, staff and high performance teams. Ability to plan, organize and manage multiple projects and set priorities.
• Ability to manage the financial aspects of a department (purchasing, budget preparations and review, financial reporting and monitoring expenses).
• Ability to make customers and their needs a primary focus of one's actions; developing and sustaining productive relationships.
• Ability to model the organization's vision and values and lead others.
• Ability to maintain stable performance under pressure or opposition; handling stress in a manner that is acceptable to others and the organization.
• Uses appropriate methods and a flexible interpersonal style to help build a cohesive team and facilitate the completion of team goals. Skilled in developing and using collaborative relationships to accomplish work goals.
• Must be able to read, write, and communicate fluently in English.

Minimum:

• High School Diploma or GED.
• Combination of International Business, Transportation, Finance or related discipline work experience and completion of the LDP or TOP Program.
• Minimum seven years related experience in customs-house brokerage and freight forwarding.
• Minimum of five years supervisory experience.

Preferred:

• Bachelor's Degree in International Business, Transportation, Finance or related discipline.

At CEVA we are committed to creating a safe and healthy work environment.

We offer:

• Professional Development Opportunities
• Continuing Education

CEVA is an equal opportunity employer who agrees not to discriminate against any employee or job applicant and is committed to a diverse and inclusive workforce. Accommodations are available upon request for candidates with disabilities taking part in all aspects of the selection process. We thank all candidates for applying, however, only successful candidates will be contacted for an interview.

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