Manager - Customer Service (On-Site)

4 weeks ago

Mississauga, Ontario, Canada National Bank Full time


Job Posting

Attendance On-Site

Job Number: 20179

Category: Manager

Status: Temporary 18 months

Type of Contract: Temporary

Number of months: 18 months

Schedule: Full-Time

Full Time / Part Time? Full-Time

Posting date: 16-May-2024

Location: Mississauga, Ontario

City: Mississauga

Province/State: Ontario

Area of Interest: Advisory services, Personal banking

Job Description:

As a Customer Service Manager, you'll be responsible for supporting and helping transaction service employees make a positive impact in people's lives while also enabling your team to grow professionally. You'll play a leadership role by helping the Branch Manager make sure the two branches in Mississauga (Britannia and Eglinton East and function smoothly and by listening to and coaching your employees day-to-day.

Your role:
  • Guide and coach the team of representatives in identifying clients' financial needs
  • Make sure the team promotes the Bank's products and services and refers clients to the right resource
  • Support your team of representatives in achieving their objectives. Guide them and provide advice on work methods and service/business development techniques after setting and following up on performance objectives and business development referrals
  • See that the two branches' operational activities are carried out efficiently
  • Build loyalty by maintaining close relationship with clients and offering them quality service
Your Team:

With us, you will benefit from the solidity of a large company, a vast territory with great potential and working conditions allowing flexibility, while contributing to building the lives of people here. Our training programs based on learning in action allow you to master your role. Personalized training content is available to promote your continuous learning. Access to colleagues with different expertise, experiences and diverse profiles enriches your development from all points of view.

Prerequisites:

College diploma and four to six years of experience, depending on position level OR Bachelor's degree in a related field and one to six years of experience, depending on position level. Experience in personnel management and coaching, business development, customer service, and knowledge of financial products and services.

Languages:

Language: English

Skills:
  • Client-focused
  • Critical Thinking
  • Decision Making
  • Diversity & Inclusion
  • Emotional Intelligence
  • Learning Agility
  • Managerial Courage
  • Mobilization
  • Partner Development
  • Problem Solving
  • Resiliency
  • Risk Management
  • Strategy Execution
  • Stress Management
Your benefits:

In addition to competitive compensation, upon hiring you'll be eligible for a wide range of flexible benefits to help promote your wellbeing and that of your family.

We're putting people first:

We're a bank on a human scale that stands out for its courage, entrepreneurial culture, and passion for people. Our mission is to have a positive impact on peoples' lives. Our core values of partnership, agility, and empowerment inspire us, and inclusivity is central to our commitments. We offer a barrier-free workplace that is accessible to all employees. We want our recruitment process to be fully accessible. If you require accommodation, feel free to let us know during your first conversations with us. We welcome all candidates

What can you bring to our team? Come live your ambitions with us

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