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Customer Service Assistant
7 days ago
If you want to make a difference and love being surrounded by the best and the brightest minds, Bureau Veritas Canada might be the place for you
Here are
our Core Values:
Trusted
Responsible
Ambitious & Humble
Open & Inclusive
If these values resonate with you, Bureau Veritas is looking for a:
Customer Service Assistant
Location:
Edmonton, Alberta
Full Time Permanent
Job Overview and Responsibilities:
Provide support to the Customer Service Associates to help maintain and grow Bureau Veritas' market share with new and existing clients by providing exceptional customer support.
- Complete invoicing requirements for all jobs completed in the laboratory
- Initiate client credits
- Initiate analysis cancellations resulting from internal or external changes
- Coordinate and communicate client/internal deadline changes with lab operations team
- Review file entry information (including price, parameters, contact information and client specific needs) to ensure it complies with client and/or regulatory requirements
- Provide break and vacation coverage for receptionist
- May act as a backup for functions performed by Customer Service Associates
- May assist with training new team members
- May assist with client meetings and/or conference calls to address issues, trouble shooting, invoicing questions and analysis requirements
- Provide support to other related departments or areas as required
- Engage in crosstraining/career pathing to support overall success of Customer Service team
Is there a mutual fit? You ideally have:
- Post-Secondary Certificate or Diploma in related field
- Demonstrated success in positions related to Customer Service or Lab Operations
- Knowledge in Sciences preferably chemistry is considered an asset. Equivalent experience will be considered.
- Positive outlook with an ability to work in a fastpaced environment
- Strong computer skills (Microsoft Suite), experience with invoicing platforms is considered an asset (Open Invoice, Cortex, etc.)
- Ability to communicate effectively and work collaboratively with lab operations, Business Development Managers and Customer Service team members
- Good timemanagement, communication, multitasking and priority setting skills
- Strong verbal and written communication
- Organized, detailoriented and focused
- Represents the Bureau Veritas values and is professional at all times
Benefits:
- Health & Dental Coverage
- Life Insurance
- STD & LTD Coverage
- Company RRSP match
- Employee Assistant Program (EAP)
- Professional Development
- Ability to work remotely
Experience:
- Minimum Education: Certificate in related field (required)
- 1 year in Customer Service or Lab Operations position (required)
- Experience with invoicing platforms, i.e. Open Invoice, Cortex, etc. (Nice to have)
- Experience with Freshdesk would be considered an asset (Nice to have)
Schedule:
- Monday to Friday
- May require flexible workings hours including overtime and on call
Work Remotely:
- _No_
Bureau Veritas Canada is an equal opportunity employer. We are committed to an inclusive, barrier-free recruitment and selection process and work environment. If you are contacted for a job opportunity, please advise Human Resources of any accommodations that are required. Any information received relating to accommodations will be treated as confidential.
**Shaping a World of Trust
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