Customer Service Representative

1 week ago


Edmonton, Alberta, Canada GFL Environmental Inc. Full time

Key Responsibilities:

  • Schedule service and satisfy customer needs for service changes. Ensure that service is completed in accordance with established policies.
  • Interacts with Customers, Customer Service Department, Sales, & Operations Staff reporting to Operations Manager.
  • Communicates with maintenance shop personnel.
  • Assist with month end billing process
  • Receive, process and enter contracts and agreements
  • Data entry and monthly client reporting
  • AR procedures including invoice inquiries, adjustments, credits and payments
  • Assist with inside sales and brokers
  • Other duties as assigned

Knowledge, Skills & Competencies:

  • Post-Secondary Diploma or Degree Required
  • Previous administrative or customer service experience an asset
  • Strong communication and interpersonal skills.
  • Strong customer focus.
  • Proficient in MS Outlook, Excel, Word.
  • Responsible individual with high energy and a positive attitude
  • Clean professional image and sense of pride that promotes a positive team spirit
  • Detail oriented with excellent organizational, problem solving, time management, communication, and interpersonal skills
  • Enthusiastic selfstarter with a strong work ethic and proven track record for success
  • Reliable team player that is supportive of company drivers and coworkers
  • Work experience in the waste, recycling or environmental services industries an asset
  • Experience with Trux software an asset

Job Types:
Full-time, Permanent

Benefits:

  • Employee assistance program
  • RRSP match

Ability to commute/relocate:

  • Edmonton, AB: reliably commute or plan to relocate before starting work (required)

Experience:

  • Customer service: 2 years (preferred)

Work Location:
One location
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