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Customer Service Representative
1 week ago
Key Responsibilities:
- Schedule service and satisfy customer needs for service changes. Ensure that service is completed in accordance with established policies.
- Interacts with Customers, Customer Service Department, Sales, & Operations Staff reporting to Operations Manager.
- Communicates with maintenance shop personnel.
- Assist with month end billing process
- Receive, process and enter contracts and agreements
- Data entry and monthly client reporting
- AR procedures including invoice inquiries, adjustments, credits and payments
- Assist with inside sales and brokers
- Other duties as assigned
Knowledge, Skills & Competencies:
- Post-Secondary Diploma or Degree Required
- Previous administrative or customer service experience an asset
- Strong communication and interpersonal skills.
- Strong customer focus.
- Proficient in MS Outlook, Excel, Word.
- Responsible individual with high energy and a positive attitude
- Clean professional image and sense of pride that promotes a positive team spirit
- Detail oriented with excellent organizational, problem solving, time management, communication, and interpersonal skills
- Enthusiastic selfstarter with a strong work ethic and proven track record for success
- Reliable team player that is supportive of company drivers and coworkers
- Work experience in the waste, recycling or environmental services industries an asset
- Experience with Trux software an asset
Job Types:
Full-time, Permanent
Benefits:
- Employee assistance program
- RRSP match
Ability to commute/relocate:
- Edmonton, AB: reliably commute or plan to relocate before starting work (required)
Experience:
- Customer service: 2 years (preferred)
Work Location:
One location
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