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Assistant Store Manager

3 months ago

Canada Tory Burch Full time

RESPONSIBILITIES

Drive the Business & Deliver Results

  • Assist the leadership team, ensuring the store is on target to
    achieve financial targets through monitoring and improvement of measureable statistics that drive the business.
-
Monitor team sales targets & other metrics, provide feedback and analysis to the leadership team.

  • M
    anage your people resources to maximize sales, traffic flow, floor coverage, and customer engagement.
  • Manage the sales floor with
    agility, changing direction & continuously improving based on key indicators and lessons learned.
  • Be a clienteling expert,
    leading by example in the ability to build and maintain relationships with clients, produce strong results from proactive outreach and the development of a personal business trade through you and your sales staff.
-
Model and supervise the selling environment, providing consistent coaching on sales, product and client training in order to ensure the highest level of customer service and sales.

  • Ensure
    disciplined control of payroll expenses.

Leadership & People Management
-
Lead by example and model behavior that reflects the company's core values.

  • Appropriately
    manage conflict and take ownership for your part in the team dynamic.
  • Assist the leadership team to manage
    overall team performance & growth:
-
Hold people accountable to a high standard of excellence.
-
Recognize contribution of others and celebrate success.

  • Act as the Transformational Leader of the Floor (TLOF) and motivate the team on achievement of sales plans & personal sales goals.
  • Partner with GM and AGM to ensure effective store communications, including but not limited to cascade of key information from corporate partners & execution of valueadded team meetings.
  • Foster team's
    ongoing growth & development through both training & onthejob learning.
-
Manage performance, handle issues & resolve conflict in a calm, objective & fact-based manner.

  • Leverage the DOR Program to develop skillset and competencies in self and leadership team.
  • Utilize MTB, mid year and annual performance appraisals to help develop staff and ensure both store and company goals are met.
  • Assist in
    recruitment, selection and onboarding of store staff.
  • Contribute to a
    positive atmosphere that is fun, professional, productive, and team oriented providing clear feedback and regular coaching.
  • Display a strong commitment to
    selfdevelopment and growth.

Deliver the Customer Experience

  • Lead by example;
    train, guide and coach staff on styling, selling & service skills, driving them to create transformational customer experiences & exceed sales targets.
  • Assist the leadership team to
    create the customer journey in your boutique customize it for your customer demographic & manage your team to develop & maintain productive customer relationships.
-
Maintain a "One Company" perspective on charge sends, returns, and other such transactions that are critical to a positive customer experience.

  • Demonstrate a s
    trong use of selling skills and an
    ability to drive personal sales, building store clientele.
  • Build a
    strong consignment business in your store.
  • Ensure
    visual merchandising and maintenance standards are met at all times.

Represent the Brand

  • Understand and communicate the
    Tory Burch brand aesthetic, brand philosophy and lifestyle to the associates and the customer.
  • Emulate the
    brand aesthetic & embody a strong sense of
    fashion sensibility and an
    enthusiastic attitude
:

  • In partnership with the leadership team, oversee the
    development of clientele by implementing strategic initiatives that
    build our customer base & increase repeat business
:

  • Assist the GM and/or AGM, taking ownership for maintaining the
    Tory Burch aesthetic across all touch points including associate presentation, dress code, visual standards, maintenance and merchandising to create a fully branded environment.

Operational Excellence

  • Perform
    store opening and closing procedures including counting registers and register funds, completing bank deposits, and securing the facility.
-
Accurately process all POS transactions, capture of customer information, and inventory functions such as receiving of shipment, transfers, repairs, damages, etc to
maintain the integrity of the inventory.
-
Adhere to all policies and procedures with a focus on loss prevention and operational excellence.

  • Take ownership for
    maintaining a high standard of store maintenance including daily cleaning, exterior store maintenance, furniture, fixtures, upholstered items, lighting, etc.
  • Manage your people resources in a
    strategic, business focused manner, ensuring effective scheduling around product deliveries, peak periods and key events.
  • Understand the importance of
    efficient store operations & support the leadership team in achievin