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Assistant Store Manager
2 months ago
As an Assistant Store Manager at Tommy Hilfiger, you will play a key role in driving sales growth, minimizing losses, and ensuring the store's visual appeal. You will assist the Store Manager in generating sales potential, recruiting and developing staff, maintaining store appearance, and controlling expenses and shortages.
Key Responsibilities- Generate sales and profit, minimize losses, and maintain a visually distinctive and impeccably maintained store environment.
- Identify and implement strategies to achieve and exceed business goals, including sales growth, staffing, and inventory management.
- Oversee and maintain customer service standards to the highest level, demonstrating effective written and verbal communication skills.
- Represent the Tommy Hilfiger image through personal and professional appearance, adhering to brand standards and company directives.
- Take responsibility for productivity and profitability of the store, including sales growth, staffing, and inventory results.
- Manage time and prioritize tasks effectively, ensuring seamless store operations in the absence of the GM/SM or Associate Manager.
- Understand and comply with all company policies, procedures, and operations, maintaining the highest level of security and safety awareness within the store.
- Recognize problems, analyze causes, generate alternatives, and solutions, managing controllable expenses, including payroll allocation.
- Attend mall/center management meetings in the absence of the GM/SM or Associate Manager, following the Inventory Shrinkage Improvement Program.
- Maintain productivity in shipment processing, inventory counting, price change activities, and ensure the store has all necessary tools and knowledge to use them effectively.
- Manage store openings and closings, taking direction and completing assigned tasks and responsibilities.
- Assist in recruiting and hiring sales associates who embody the Tommy Hilfiger image, developing them to be knowledgeable in product, merchandising, operations, customer service, sales, and growth within the company.
- Motivate and develop support staff to meet store goals and objectives, demonstrating teamwork and professionalism within the store and company.
- Effectively supervise the sales floor, ensuring customer and associate awareness at all times, and participate in weekly management meetings and quarterly staff meetings.
- Able to express ideas effectively, lead by example, and maintain confidentiality, meeting own commitments.
- Responsible for direct supervision of a selected department or departments, ensuring they perform to their maximum potential.
- Participate in and oversee the execution of all merchandising directives, updates, and markdowns in a timely and effective manner.
- Analyze and react to business needs, identifying top sellers, slow sellers, and fulfilling merchandising strategy.
- Maintain elevated store presentation by training and overseeing standards as defined by brand standards and company directives, with an eye for detail.
- Have thorough knowledge of sales floor and stockroom organization and systems, keeping management informed of all merchandise and visual-related issues.
- Maintain store organization, fixtures, hardware, and general cleanliness.
