Business Analyst, Claims Digital

1 week ago


Montreal, Quebec, Canada Intact Full time

We have a great opportunity for a forward-thinking, self-motivated Business Analyst to join our Claims Operations & Planning team, for our Digital & AI initiatives.

Acting as the link between business, IT and Labs.

Your ultimate goal will be to help ensure that we're building the right products and processes to support a second-to-none customer experience using machine learning, data science, software engineering, AI, agility, UX and design thinking.


What you'll do here:

  • Partner with and seek feedback from different business experts, managers, and teams to help reengineer and modernize our Claims processes
  • Work with our Operations, Data Lab and IT partners to translate vision into specifications based on roadmaps
  • Facilitate & lead workshops to document current business processes and technical systems and help to identify potential efficiencies
  • Translate business requirements into stories
  • Document endtoend processes, including analysis of impacts
  • Guide and coordinate the plan, design, execution, and validation of test cases
  • Actively participate in planning, demos, committees, and retrospectives
  • Support change management planning and delivery
  • Communicate project progress accordingly to those involved and/or impacted
  • Support the engagement and efficiency of the team
  • Be the key point of contact to provide clarification and information and remove impediments

You are:

  • Bigpicture thinking, with a laser focus on details
  • A true people person and a natural collaborator
  • Exceptionally organized, comfortable with ambiguity, and can embrace change
  • Forward thinking, with an innovative mindset
  • Excellent leadership and problemsolving skills.
  • Selfdriven, entrepreneurial a natural project leader
  • Skilled at building relationships
  • Creative, analytical, curious
  • Adept at pivoting and leading others through change

What you bring to the table:

  • Experience documenting and analyzing work processes and working with operational teams to improve those processes
  • Digital and/or AI project delivery experience
  • At least 3 years of Business Analyst experience
  • P&C Insurance and claims experience an asset
  • Experience working in an agile Scrum / matrix environment an asset
  • Excellent oral and written communication skills
  • Fantastic presentation skills plus excellent working knowledge of PowerPoint and Visio
  • Bilingual (French/English) is a strong asset


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