Business Analyst, Claims Digital

1 week ago


Montreal, Quebec, Canada Intact Full time

From coast-to-coast, our inspiring colleagues are at the heart of what we do best: helping people, businesses and society prosper in good times and be resilient in bad times.

With our team, you'll bring this purpose to life every day by living our Values, being open to change, and pursuing your goals.


In return, we'll give you countless opportunities to learn and grow, alongside a diverse and passionate community of experts - the best the industry has to offer.

You'll be empowered to be your best self, do your best work, and make a meaningful impact. Here, you can help shape the future of insurance, win as a team, and grow with us.

About the role


We have a great opportunity for a forward-thinking, self-motivated Business Analyst to join our Claims Operations & Planning team, for our Digital & AI initiatives.

Acting as the link between business, IT and Labs.

Your ultimate goal will be to help ensure that we're building the right products and processes to support a second-to-none customer experience using machine learning, data science, software engineering, AI, agility, UX and design thinking.


What you'll do here:

  • Partner with and seek feedback from different business experts, managers, and teams to help reengineer and modernize our Claims processes
  • Work with our Operations, Data Lab and IT partners to translate vision into specifications based on roadmaps
  • Facilitate & lead workshops to document current business processes and technical systems and help to identify potential efficiencies
  • Translate business requirements into stories
  • Document endtoend processes, including analysis of impacts
  • Guide and coordinate the plan, design, execution, and validation of test cases
  • Actively participate in planning, demos, committees, and retrospectives
  • Support change management planning and delivery
  • Communicate project progress accordingly to those involved and/or impacted
  • Support the engagement and efficiency of the team
  • Be the key point of contact to provide clarification and information and remove impediments

You are:

  • Bigpicture thinking, with a laser focus on details
  • A true people person and a natural collaborator
  • Exceptionally organized, comfortable with ambiguity, and can embrace change
  • Forward thinking, with an innovative mindset
  • Excellent leadership and problemsolving skills.
  • Selfdriven, entrepreneurial a natural project leader
  • Skilled at building relationships
  • Creative, analytical, curious
  • Adept at pivoting and leading others through change

What you bring to the table:

  • Experience documenting and analyzing work processes and working with operational teams to improve those processes
  • Digital and/or AI project delivery experience
  • At least 3 years of Business Analyst experience
  • P&C Insurance and claims experience an asset
  • Experience working in an agile Scrum / matrix environment an asset
  • Excellent oral and written communication skills
  • Fantastic presentation skills plus excellent working knowledge of PowerPoint and Visio
  • Bilingual (French/English) is a strong asset

What we offer
Working here means you'll be empowered to be and do your best every day.

Here is some of what you can expect as a permanent member of our team:

  • A financial rewards program that recognizes your success
  • An industry leading Employee Share Purchase Plan; we match 50% of net shares purchased
  • An extensive flex pension and benefits package, with access to virtual healthcare
  • Flexible work arrangements
  • Possibility to purchase up to 5 extra days off per year
  • An annual wellness account that promotes an active and healthy lifestyle
  • Access to tools and resources to support physical and mental health, embracing change and connecting with colleagues
  • A dynamic workplace learning ecosystem complete with learning journeys, interactive online content, and inspiring programs
  • Inclusive employeeled networks to educate, inspire, amplify voices, build relationships and provide development opportunities
  • Inspiring leaders and colleagues who will lift you up and help you grow
  • A Community Impact program, because what you care about is a part of what makes you different. And how you contribute to your community should be just as unique.

We are an equal opportunity employer


At Intact, we value diversity and strive to create an inclusive, accessible workplace where all individuals feel valued, respected, and heard.


If we can provide a specific adjustment to make the recruitment process more accessible for you, please let us know when we reach out about a job opportunity.

We'll work with you to meet your needs.

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