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Claims Analyst

3 months ago

Montreal, Quebec, Canada Intertape Polymer Group (IPG) Full time
**Claims Analyst

Position Purpose:
This position adjudicates all Customer Disputes or Claims in accordance with IPG business guidelines and respective Policies and Procedures.

Principle Accountabilities

  • Validate and process customer claims such as returns, shortages, pricing discrepancies in a timely manner
  • Analyze and review claims file portfolios and communicate root causes and potential solutions
  • Proactively communicate claims status and other key data information to internal and external stakeholders.
  • Work with internal departments as needed, including Sales and Product Marketing and warehouse, to validate and/or resolve questions or issues on customer's A/R
  • Identify procedural noncompliance on claims approvals; escalates process gaps to management
  • Participate in Claims process improvement projects.
  • Responsible for productivity levels and quality levels as assigned by management.
  • Perform collection tasks on delinquent client accounts as warranted.
  • Support the task of Order release as warranted.
  • Demonstrated ability to multitask without loss of efficiency or accuracy
  • Conduct other duties and small projects as assigned by management
  • Strong communication and interpersonal skills with a commitment to customer satisfaction
  • Strong analytical, problemsolving skills, and excellent math aptitude
  • Ensures policy and procedures are being enforced regarding approval levels and corresponding reason codes

Essential Skills and Experience

  • University degree and/or equivalent in 3 to 5 years of related work experienced in Claims or Customer Services or Accounting
  • Detail oriented
  • Ability to multitask and prioritize workload
  • Results oriented and strong problemsolving skills
  • Solid organizational skills
  • Intermediate to advance skills with MS Office including Outlook, Word, Excel and PowerPoint
  • Working knowledge of JD is an asset
We thank all applicants for their interest, however, only those selected for an interview will be contacted.