Manager, Recovery

2 weeks ago

Toronto, Ontario, Canada Ontario Health Full time

At Ontario Health, we are committed to developing a strong organizational culture that connects and inspires all team members across the province.

Our vision is that together, we will be a leader in health and wellness for all. Our mission is to connect the health system to drive improved and equitable health outcomes, experiences and value.

How we work together is reflected through our five values:
integrity, inspiration, tenacity, humility and care.

What Ontario Health offers:
Achieving your career goals is a priority to us.

Benefits of working at Ontario Health may include the following based on employment type:

  • Fully paid medical, dental and vision coverage from your first day
  • Health care spending account
  • Premium defined benefit pension plan
  • 3 personal days and 2 float days annually
  • Individual contributors start at 3 weeks' vacation with 4 weeks at 2 yrs.
  • Career development opportunities
  • A collaborative values-based team culture
  • A wellness programs
  • A hybrid working model
  • Participation in Communities of Inclusion
Want to make a difference in your career? Consider this opportunity.


Trillium Gift of Life Network (TGLN), part of Ontario Health, is responsible for the coordination of organ and tissue donation and transplantation in Ontario.

Our mandate includes increasing public awareness of the importance of organ and tissue donation, education of health care professionals, and ensuring a safe and effective donation and transplant system in Ontario.

Working collaboratively with our stakeholders and fostering organizational and individual growth, we value honesty, trust, respect and compassion.


The Manager, Recovery - Tissue provides oversight, supervision, leadership and support to the Tissue Program, in a manner consistent with the mission and values of the Trillium Gift of Life Network (TGLN) and informed by the Director, Tissue Program and TGLN objectives.


The Manager also provides rotational on-call support during donor case activity and post-case follow up; and provides consultation; support; and advisory services as needed.


Here is what you will be doing:

  • Daily oversight and support for the Provincial Tissue Program regarding the donation process and the tissue or ocular recovery process to meet or exceed Tissue Program objectives and standards
  • In coordination with the Director, determines the required frameworks, methodologies, and tools to execute on the multi-year strategic plan and annual operational business plan
  • Reviews, develops, ensures implementation and compliance of internal policies and procedures to ensure best practice
  • Manages relationships and engages a diverse set of stakeholder groups (internal and external), either to collaborate on delivery of key activities or solicit support and buy-in for operational/program activities; organizes and/or participates in committees as required
  • Develops performance reports to improve, monitor, set and/or forecast performance metrics
  • Monitors budget across multiple, large, and/or complex operational areas/programs, and supports the Director in managing the overall budget
  • Identifies improvement opportunities and escalates key issues/risks to the Director; proposes and executes solutions to address challenges or mitigate risks
  • Manages an interdisciplinary team, including setting performance expectations; allocating work; overseeing and ensuring the quality of service; measuring/reporting on performance outcomes; performance management and maintaining a trusting and supportive environment
  • Liaises with Labor Relations to enhance overall operational effectiveness and ensure risk mitigation for the business unit
  • Leads and/or participates in regular working groups, steering committees and planning meetings with internal and external stakeholders to support the programs
  • Works in compliance with Occupational Health and Safety/ Accessibility for Ontarians with Disabilities Act
Here is what you will need to be successful:
Education and Experience- Bachelor's degree in a health-related discipline or a combination of equivalent experience and education.- 3-5 years of successful management, supervisory and/or leadership experience in a health science related field- Managerial experience in a unionized environment is an asset- Current CTBS certification or will acquire within 3 years

Knowledge and Skills- Demonstrated successful experience in supervisory, management, and or leadership role(s)- Demonstrated successful experience in developing and implementing policies and processes- Demonstrated ability to diffuse conflict situations, identifying and resolving issues promptly- Demonstrated management skills and competencies required that are characterized by setting appropriate expectations for staff, maintaining a supportive and trusting environment, monitoring delegated activities, and providing recognition of results- Demonstrated success in program development, project management, and change management- Demonstrated ability to

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