Service Advisor

2 weeks ago


Calgary, Alberta, Canada Venture Motorworks Full time

Venture Motorworks
Venture Motorworks is a new, rapidly growing automotive repair and maintenance centre.

In a modern, 7-bay facility, we offer an honest alternative to dealerships, with excellent customer service, no high pressure sales tactics and no upselling of unnecessary repairs or maintenance.


In addition to being a rapidly growing business, we offer a family environment with ongoing training and support for all our members.


Working directly with the owners, the Parts & Service Advisor will be responsible for greeting and answering customers, preparing estimates, sourcing parts and scheduling appointments.


Responsibilities

  • Build customer relationships in a friendly and professional manner
  • Attend to inquiries and develop an understanding of the customer needs, document concerns along with relevant customer and vehicle information in the shop management software
  • Prepare estimates based on technician recommendations and customer requests
  • Schedule appointments considering time requirement and staff availability
  • Check vehicles in (take photos of mileage, VIN, vehicle condition and record in shop management software)
  • Source parts required for authorised work orders and communicate with technicians so they are prepared for the appointment
  • Review vehicle inspections and send to customers upon completion
  • Respond to customer inquiries in a timely fashion

Qualifications

  • Highly organised with great attention to detail
  • Exceptional interpersonal skills, with excellent written and verbal communication
  • General automotive knowledge
  • Ability to take responsibility and demonstrate empathy
  • Computer literate with an ability to use a variety of programs as a fast learner
  • Valid drivers license and a clean & current driver's abstract

Job Types:
Full-time, Permanent

Salary:
$15.00-$30.00 per hour

Flexible Language Requirement:

  • French not required

Schedule:

  • 8 hour shift
  • Monday to Friday
  • No weekends
  • Overtime

Supplemental pay types:

  • Bonus pay

Ability to commute/relocate:

  • Calgary, AB: reliably commute or plan to relocate before starting work (required)

Experience:

- service advisor: 1 year (preferred)
- customer service: 1 year (preferred)

Work Location:
In person
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