Csr - Customer Service Representative

7 days ago

Candiac, Quebec, Canada Bureau en Gros Full time
:

Position Summary:


Highly focused on sales generation of merchandise/services within the Service Centre and Copy Centre while demonstrating a high degree of customer awareness and ensuring exceptional customer satisfaction with an accurate, expedient return/exchange/purchase process.

Responsible for knowing and understanding the operations of the Copy Centre. Demonstrates a high degree of customer awareness while accurately and expediently processing customers at the checkout. Responsible for processing all general purchases with a focus on generating add-on sales.

Primary Responsibilities:

  • Ensures exceptional customer satisfaction with accuracy and professionalism while processing purchases and customer orders.
  • Takes opportunities for addon sales to customer.
  • Assists in the resolution of customer complaints, returns and exchanges.
  • Responds to and directs where necessary, customer inquiries related to copy and technology services.
  • Answers telephones and qualifies and directs customers as required.
  • Responsible to take and make copy orders accurately.
  • Follows all correct cash register operations, as well as maintaining SKU integrity when entering services into the register.
  • Maintains loss prevention and privacy standards by completing appropriate paperwork when presented with refunds or exchanges for data products.
  • Accepts proper forms of prescribed tender.
  • Properly secures company funds and physical inventory at all cash stations.
  • Ensures accuracy of customer orders by spot checking throughout processing.
  • Completes and balances all daily cash register paperwork and obtains verification.
  • Follows proper customer order procedures including special and prepaid orders, ensuring order forms are completed and priced correctly.
  • Stocks and maintains frontend racks/shelves and merchandise areas as assigned.
  • Monitors stock levels of front end paper, supplies, register rolls, shopping bags, etc.
  • Accountable for signing in/out and logging in/out of own till when required.
  • Has a complete understanding of all company policies and procedures relevant to this position, as outlined in the training checklist.
  • Maintains general cleanliness of all workstations, lunchroom and washrooms as assigned, according to company standards.
  • Identifies and communicates suggestions for improvements in all areas of business.
  • Checks all sources of communication for information (white boards, bulletin boards, portal, etc).
  • Associate is expected to maintain a safe working environment and follow all company protocols for safety and is required to report any unsafe working conditions to a manager.
  • As per policy, required to have personal parcels (bags, totes, backpacks, purses, etc.) checked by a manager prior to leaving the store premises.

Basic:

  • Ability to resolve customer concerns in a diplomatic manner.
  • Ability to engage customers in a friendly and professional manner.
  • Capacity to communicate with customers effectively using a variety of mediums.
  • Ability to plan, organize and prioritize efficiently while working in both the Service Desk and Copy Centre areas to effectively serve our customers.
  • Ability to work effectively with ongoing distractions is necessary.
  • Can engage appropriately and work as part of a team.
  • Capacity to work independently and seek out assistance as required.

Preferred:

Experience:

  • Three months to one year of previously related experience is preferred.

Education:

  • Working towards or successful completion of high school is preferred.

Additional Information:

  • Conditions of the work environment are such that minor stress or physical discomfort may occur.
  • You are required to stand in a stationary position for periods of time generally not exceeding two consecutive hours. This would occur while working a cash register.
  • You will be exposed to moderately disagreeable levels of noise generated by the copy equipment.

Job Retail Locations

Location(s) CA-QC-Candiac

Schedule Full-time

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