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Customer Service Representative

3 months ago

Candiac, Quebec, Canada Cascades Full time
Your challenge- Description longue- Conciliation travail-famille (télétravail et horaire flexible à 40h/semaine);

  • Assurance collective et Régime de retraite avec contributions de l'entreprise;
  • Espace gym accessible et/ou pratique d'activités sportives;
  • Régime de partage aux profits (pas une, mais deux fois par année);
  • Programme d'aide aux employés (parce que la santé physique et mentale des Cascadeurs et
  • Cascadeuses nous tient à cœur);
  • Plan de gestion de carrière à long terme et Centre de formation (pour révéler le plein potentiel de nos gens);
  • Environnement de travail axé sur le partage des connaissances et la valorisation des réussites individuelles et d'équipe;
  • Contribution au succès d'une multinationale québécoise aux valeurs environnementales fortes.
  • Individual responsibilities
    Accountable
  • Ensure fast and efficient handling of the need or order so as to satisfy the customer or supplier
  • Follow up on the order or need, from handling to delivery or conclusion
    Responsible
  • Document your customer or supplier files based on customer service processes and business rules
  • Create and maintain professional relationships with your customers and business partners
  • Solve any issues, manage complaints and inquiries, escalate to your supervisor or inform stakeholders when necessary
  • Establish the level of an order or break down orders or needs in accordance with business rules
  • Validate the status of orders or material supplies and communicate it to customers or suppliers
  • Place orders according to customer consignment and replenishment inventory levels
  • Inform stakeholders in cases of changes in orders or material supplies in relation to the production order status
  • Ensure the accuracy of prices and order data, or customer or supplier material supply in the system
  • Initiate the creation of order delivery documents in compliance with the capacities and coordinate shipments and transport usage in an optimal and economic way
  • Update customer on inventory status, delivery dates and other specific material order or supply requirements.
  • Manage backorder processing, in accordance with guidelines
  • Create returns (follow up on the order or need, from handling to delivery or conclusion)
  • Experiences and strengths
  • DEC (college diploma) in administration and/or operations management or equivalent experience 2 to 5 years of relevant experience in a manufacturing sector
  • Proficiency with various computer tools including Microsoft Office and SAP
  • Proficiency in French and English that allows you to express yourself clearly and concisely
  • Ability to act and react quickly while working on a number of files at the same time
  • Collaborative spirit needed to work closely with all team members
  • Customercentric approach and excellent communication and listening skills
  • Ability to work independently
  • Ability to adapt quickly and a high level of agility in order to respond to the various stakeholders' needs
  • Ability to develop a deep understanding of the operational context, customer businesses and Cascades' value proposition
  • Interest in problem solving, ability to self prioritize daily tasks and work in a fastpaced environment
  • Exemplary rigour in carrying out your responsibilities
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