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Commercial Claims Advocate
3 months ago
About Us:
Gallagher is a global leader in insurance, risk management and consulting services. We help businesses grow, communities thrive and people prosper. We live a culture defined by _The Gallagher Way_, our set of shared values and guiding tenets.
A culture driven by our people, over 40,000 strong, serving our clients with customized solutions that will protect them and fuel their futures.
At Gallagher, you can build a career whether it's with our brokerage division, our benefits and HR consulting division, or our corporate team.
Responsibilities:
How Will You Affect the Business?
- Intake of Commercial client's new claims and reporting to the insurance company.
- Provide Claims counselling as required to the insureds in a professional and compassionate manner Data input using EPIC and DMS system Maintain, organize and update client files, including Word summaries and Excel spreadsheets.
- Provide up to date Claims summaries and/or specific claim information to Commercial Team as requested Communication with adjusters and insureds with respect to open claims Liaison between insured and insurance carrier during settlement negotiations when required Advocacy on claims, as necessary, on client's behalf with insurers Process all incoming mail in a timely fashion Attend company sponsored seminars and educational activities needed to maintain product knowledge and expertise, and participate in projects at management's request.
Qualifications:
What Makes You Successful
- You are highly solutions oriented, always exceeding expectations through your resourceful and innovative approach with clients.
- Strong communication and interpersonal skills enable you to develop deep relationships with clients and build synergy with colleagues quickly. People love working with you, and you with them
- Being in a fast paced, dynamic environment brings out the best in you, always able to prioritize effectively, allowing you to exceed client expectations every time
- Working collaboratively and building relationships comes naturally to you, whether that is with clients or colleagues people love working with you, and you with them.
- Highly techsavvy, with an ability to learn new systems, tools and processes.
Education and Experience:
- Completion of postsecondary education an asset RIBO license or ability to obtain within 3 months CAIB, CIP designations an asset or courses completed towards designations.
- Prior Commercial Insurance and/or Claims experience required Client service and/or advocacy experience an asset Comprehensive and effective verbal/written communication skills.
- Excellent time management and organization skills High attention to detail and accuracy Ability to multitask between a variety of tasks, projects, and deadlines Proficient in Microsoft Office products Experience with EPIC an asset.
