Retail Area Manager

2 weeks ago

Toronto, Ontario, Canada Kotn Full time

At Kotn, we're reimagining the way our everyday items are made and purchased, beginning with your wardrobe, setting a new standard for social impact and traceability.

Founded in February 2015, Kotn has been featured in over 80 publications such as New York Times, GQ, Vogue, Elle, and The Wall St.

Journal.

Kotn was founded in Toronto by three best friends, who were fed up with compromising on quality, design, sustainability, brand experience, and price.


What you'll be working on:

Financial Planning

  • Meet sales targets and set market's KPIs in support of business and financial objectives; reporting on each weekly, monthly, quarterly, and annually to consistently evaluate profitability and strategies for success
  • Perform managerial and administrative duties to maintain accurate financial reporting and evaluate store margins; from people operations, and expense tracking to overall profitability
  • Leverage other teams including Inventory, Buying and Marketing as needed to support proactive profitdriving initiatives to deliver on financial goals

Customer Experience Strategies

  • Develop a deep understanding of customer preferences across the store markets to create strategic initiatives for propelling communitycentricity
  • Monitor the competitive landscape of markets and strategically develop consumer initiatives to drive innovation, remain culturally relevant, and proactively address potential threats
  • Work with Associate Market Managers and Community Leads to validate seamless execution of experience standards instore; constantly prioritizing customer experience and building our community network of loyal customers
  • Support Associate Market Manager in resolving CEOs promptly by going above and beyond to ensure a consistently great experience and a satisfactory resolution to all customer interactions
  • Communicate upcoming product launch dates, collection PK and marketing initiatives to Retail teams to streamline delivery method of information, for effective planning and implementation across all doors

People Management

  • Develop Associate Market Managers, Operations Leads and Community Leads by providing feedback and coaching to evaluate successes, opportunities, and pathways for growth consistently
  • Work directly with Associate Market Managers to identify store opportunities as well as performance gaps among team members to create action plans for success and maintain strong team morale
  • Create a culture of accountability: set standards and implement best practices for the team to strengthen efficiency, accuracy, and execution within all retail pillars
  • Provide coaching, feedback, and manage performance of direct reports at all locations within your location/market

Operations

  • Manage planning and operations of daytoday activities within stores to ensure the right team members are focused on the right objectives at the right time
  • Work alongside Associate Market Managers and Operations Leads to succeed in effective inventory management processes and problemsolve inventory opportunities
  • Take initiative with ideating new processes to streamline operations and maximize efficiency to provide a better omnichannel customer experience
  • Identify operational opportunities and connect with relevant teams to improve processes and evaluate efficient solutions

Visual Merchandising

  • Maintain and evaluate physical store standards to propel our brand and uphold quality, presentation, and safety
  • Hold Associate Market Managers and Operations Leads accountable for visual presentation and merchandising execution to maximize revenue and drive brand interest
  • Facilitate the evaluation of product performance, monitoring opportunities for product success to promote strong sellthrough as well as provide insights to relevant teams
  • Monitor stock levels and make product requests as required to ensure the right product, is in the right place, at the right quantity
  • Streamline visual communications by liaising with Creative and Marketing teams to secure, facilitate and deliver print assets as well as disseminate key information to Retail teams for visual initiatives

What you'll bring:

CommunicationDemonstrate situational awareness by adjusting language and terminology, both written and verbally, for the intended audience to convey ideas and address opportunities
LeadershipLeads by example and builds credibility by fostering an environment of collaboration, empathy, and accountability; demonstrating success in getting team members to learn and work together effectively
Business AcumenYields smart business results through critical thought, problem-solving, and analytical skills to maximize personal and team productivity with effective prioritization
AdaptabilityIdentifies areas for improvement and optimistically acclimates to environments of change, whether through process, industry, or organizational

Additional Requirements:

  • Minimum 3+ years of experienc

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