Store Manager

7 days ago

Toronto, Ontario, Canada Casper Retail Full time

Looking for a job to get you out of bed?:
At Casper, our mission is to awaken the potential of a well-rested world. We believe that better sleep makes for better living. We design products and experiences to help you dream your way to a better life

Casper's Retail story began in 2017 with The Casper Wake-Up. Alongside its success, Casper opened 15 pop-up shops across the U.S. After an exciting beginning with Retail, Casper opened its first permanent store in NYC in 2018, we've reached over 70 retail locations and are growing


We are deeply committed to building a diverse and inclusive workforce so that we represent all those who dream big equally.


Nuts and Bolts:

We are looking for a naturally charismatic leader with exceptional service and sales acumen to be General/Store Manager. You will drive the growth of Casper in your respective market. You will develop a customer centric environment and a consultative sales culture.

You are passionate about people management and recognize that getting the best from your team requires leading by example, active coaching and investing in their development.

You have a practical sensibility when it comes to customer journey and excel in data-driven decision making.

The Business:

  • Responsible for meeting/exceeding sales plans and increasing Casper's market penetration rate.
  • Oversee Store P&L and achieve EBIDTA targets by managing payroll, other operating, visual and marketing expenses.
  • Oversee management and movement of inventory to minimize carrying costs, reduce cost of goods and improve store productivity.
  • Create business driving strategies and Quarterly/Annual business plans, which may consist of identifying marketing opportunities, new selling/clienteling strategies, event calendars, sale target setting and regular business reviews with leadership

The Customer:

  • Create an engaging customer experience that focuses on building relationships through the connection and relation of our brand and brand values.
  • Evangelize the Casper mission of sleep and increase customer awareness
  • Protect and enhance the Casper omni channel customer journey.
  • Be the voice of the customer, ensuring insights and opportunities to improve brand, product and services are communicated back to the Casper organization

The Team:

  • Develop, coach, and mentor a world class serviceminded and high performing team.
  • Foster an inspiring environment of engagement and learning, empowering team members to realize their full potential.
  • Ensure that all training and development programs are implemented and monitored for success.
  • Perform annual performance evaluations for direct reports while overseeing the process for the entire store.
  • Maintain performance culture of ownership, continuous improvement and goal achievement.
  • Maintain safe working conditions and facilities maintenance.
  • Build and promote strong collaborative relationships across the fleet and HQ.
  • 5+ years minimum experience as a people leader in a retail, sales, customer service or hospitality industry.
  • Exceptional leadership capabilities with a track record of attracting, developing, and motivating top talent, swiftly adapting to change, and leading others through the fast paced environments
  • Financial management experience with success in driving topline sales, interpreting reporting data, managing payroll budgets, and controlling expense.
  • Deep and demonstrated understanding of service excellence in a consumer environment.
  • Excellent communication skills with a knack for building consensus via influence.
  • The desire to work in a fast paced, entrepreneurial environment understands the importance of experimentation and iteration.
  • Fluency in Salesforce preferred
  • Ability to lift at least 50lb
  • Bachelor's Degree or equivalent
  • Willing to relocate for growth opportunities
  • Hours expectation: minimum of 40 hours per week including weekends, based on business needs

The syrup on your waffles:

  • Employee Discount to use on whatever you like (with a few exceptions)
  • Salary to pay your bills and a potential bonus for some splurging
  • Gifted Bedding after tenure milestones
  • Medical, vision, and dental insurance to help you with those coughs or cavities (too many waffles...)
  • Paid Time Off
  • Incentivized Referral Program
If you dream about this stuff this job is probably right for you. We look forward to learning more about you

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