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Parking Operations

3 months ago

Edmonton, Alberta, Canada Precise Parklink (West) Ltd. Full time
Precise Parklink (West) Ltd. is a leading parking management and technology company operating in commercial and institutional environments across Saskatchewan and Alberta. We are seeking a dynamic and talented individual to join our Edmonton team as an Operations/Account Manager.

In this role, you will play a key part in driving revenue growth, overseeing equipment maintenance, ensuring ethical enforcement of managed properties, and fostering exceptional customer satisfaction.


What We Offer:

  • Competitive salary and benefits package
  • Great work environment
  • Opportunity for professional growth and advancement

Key Attributes:
We are looking for an individual who possesses the following qualities:

  • Previous parking experience (a valuable asset)
  • Excellent computer skills, including proficiency in Microsoft Office and the ability to use internal software systems
  • Selfstarter and gogetter mentality
  • Motivated, outgoing, and driven to succeed
  • Adaptable and flexible in a dynamic work environment
  • Strong problemsolving skills and a practical approach
  • Excellent verbal and written communication skills
  • Willingness to engage with clients via phone calls
  • Highly organized and taskoriented
  • Mechanically inclined and handy
  • Ability to work independently with mínimal supervision

Key Responsibilities:

As an Operations/Account Manager, your responsibilities will include:

  • Liaising with contractors, maintenance departments, equipment suppliers, and landlords/property managers
  • Assisting with the setup of new parking sites
  • Managing the ordering of equipment, signs, and maintenance services
  • Preparing software tools used at the parking lots
  • Collaborating with the team to understand various roles and responsibilities within the company's locations
  • Supervising patrol staff and monitoring their route schedules and efficiency
  • Ensuring ongoing fulfillment of these responsibilities
  • Conducting regular site visits to ensure proper operation of parking lots, including equipment functionality, cleanliness, landscaping, lighting, and signage
  • Identifying opportunities to maximize revenues at each location
  • Maintaining regular communication with clients, responding to requests and issues promptly to provide topnotch customer service
  • Initiating and following up on customer requests and issues while maintaining positive business relationships with landlords and property managers
  • Assisting with monthend reporting, ensuring comprehensive and informative packages are sent to clients, outlining operational details from the previous month
  • Managing online tools to promote and sell our parking locations
  • Developing attractive sign packages that clearly communicate parking regulations and ensuring their aesthetically pleasing installation and maintenance
  • Creating and executing strategic marketing plans
  • Evaluating strategies and opportunities to generate more revenue at managed parking lots
  • Meeting and exceeding client expectations
  • Facilitating issue resolution and prevention for Edmonton operations
  • Exhibiting a strong business ethic in dealings with employees, suppliers, and customers
  • Enhancing policies, procedures, and service systems to align with Edmonton Operations' goals
  • Reviewing client reports for accuracy on a monthly basis
  • Monitoring financial performance to ensure budgetary commitments are met or exceeded
  • Handling customer inquiries and complaints
  • Monitoring field and equipment maintenance, including vehicles, tools, janitorial supplies, etc.
  • Utilizing monthly financial statements to control expenses and proactively plan service and sales goals
  • Performing other duties as required

Benefits:

  • Dental care
  • Extended health care
  • Onsite parking

Flexible Language Requirement:

  • French not required

Experience:

  • Property management: 1 year (preferred)

Work Location:
In person