Parking Operations Specialist

3 weeks ago


Edmonton, Alberta, Canada Paladin Security Full time

Paladin Security is seeking a dedicated and customer-focused Parking Operations Specialist to join our team. In this role, you will be the primary point of contact for individuals seeking assistance with parking-related inquiries and concerns.

As a Parking Operations Specialist, you will play a vital role in ensuring smooth operations within our parking facilities. Your responsibilities will encompass handling both inbound and outbound calls, providing clear directions, and resolving issues promptly and efficiently.

Responsibilities:
  • Provide exceptional customer service by addressing inquiries regarding parking procedures, payment options, and access control.
  • Assist the public with utilizing pay machines, mobile applications, and provide accurate directions within parking facilities.
  • Maintain detailed records of all interactions through database entries and case management systems.
  • Verify staff access permissions, process parking payments, and generate email receipts for transactions.
  • Coordinate with security personnel, maintenance teams, and technicians to address site concerns and ensure operational efficiency.
  • Develop a comprehensive understanding of parking and access control systems to effectively resolve technical issues.
  • Contribute to daily office tasks, including paperwork processing and monthly statement preparation.
Qualifications:
  • Minimum two years of experience in a call center environment.
  • Strong typing skills (minimum 40 words per minute) and proficiency in computer applications.
  • Excellent communication skills, including fluency in English and the ability to accurately comprehend and respond to inquiries.
  • Prior experience in call center operations, dispatching, customer service, or the parking industry is highly desirable.
Education:

High School Diploma or equivalent.



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