Parking Operations Specialist

3 weeks ago


Edmonton, Alberta, Canada Paladin Security Full time

About Paladin Security

Paladin Security is dedicated to making the world safer and friendlier. We believe in hiring the best talents, promoting from within, and providing high-quality service.

Parking Operations Specialist

We are seeking a highly motivated and customer-focused Parking Operations Specialist to join our team. In this role, you will be responsible for handling a variety of tasks related to parking operations and customer service.

Responsibilities:
  • Provide exceptional customer service by addressing inquiries and resolving concerns regarding parking facilities and access control systems.
  • Assist the public with using pay machines and the AHS Parking App, ensuring a smooth and efficient payment experience.
  • Generate detailed records and case files for all incoming calls and interactions, maintaining accurate documentation of parking-related activities.
  • Verify staff access permissions and process parking payments, upholding security protocols and ensuring authorized access to designated areas.
  • Coordinate with dispatch personnel to address parking-related issues and emergencies, ensuring timely and effective responses.
  • Develop a comprehensive understanding of parking regulations, access control systems, and relevant software applications.
Requirements:
  • Minimum 2 years of experience in a call center environment, demonstrating strong communication and problem-solving skills.
  • Proficiency in typing (40 words per minute) and computer skills, with the ability to navigate various software applications efficiently.
  • Excellent command of English language, both written and spoken, ensuring clear and concise communication with customers and colleagues.
  • Prior knowledge of call center operations, dispatch procedures, and parking management systems is highly desirable.


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