Parking Operations Specialist
3 weeks ago
About Paladin Security
Paladin Security is dedicated to making the world safer and friendlier. We believe in hiring the best talents, promoting from within, and providing high-quality service.
Parking Operations SpecialistWe are seeking a highly motivated and customer-focused Parking Operations Specialist to join our team. In this role, you will be responsible for handling a variety of tasks related to parking operations and customer service.
Responsibilities:- Provide exceptional customer service by addressing inquiries and resolving concerns regarding parking facilities and access control systems.
- Assist the public with using pay machines and the AHS Parking App, ensuring a smooth and efficient payment experience.
- Generate detailed records and case files for all incoming calls and interactions, maintaining accurate documentation of parking-related activities.
- Verify staff access permissions and process parking payments, upholding security protocols and ensuring authorized access to designated areas.
- Coordinate with dispatch personnel to address parking-related issues and emergencies, ensuring timely and effective responses.
- Develop a comprehensive understanding of parking regulations, access control systems, and relevant software applications.
- Minimum 2 years of experience in a call center environment, demonstrating strong communication and problem-solving skills.
- Proficiency in typing (40 words per minute) and computer skills, with the ability to navigate various software applications efficiently.
- Excellent command of English language, both written and spoken, ensuring clear and concise communication with customers and colleagues.
- Prior knowledge of call center operations, dispatch procedures, and parking management systems is highly desirable.
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