![CAA Club Group](https://media.trabajo.org/img/noimg.jpg)
Bilingual Service Desk Analyst
2 weeks ago
About Us:
CCG is looking for an experienced Bilingual IT Service Desk Analyst.
The main responsibilities for this role will be to provide operational and administrative support for the IT Asset management (ITAM) process.
This includes IT asset tracking for both hardware and software, compliance, lifecycle planning and costing activities.This role will also be responsible for working with other IT department to ensure Pc's are properly imaged and deployed to associates based on assigned tickets and project requirements.
In this role you will also be providing technical support for associates via phone and the self-service portal and accurately recording a detailed description of the issues raised.
Who we are:
As Canada's largest automobile association, we are passionate about keeping our Members safe
- whether they are on the road, at home, or travelling abroad. Meeting the diverse needs of our two-million Members requires high performing, forward thinking, and innovative people who work collaboratively to keep propelling our business forward. Life at CAA Club Group is fast paced, performance-driven and rewarding. We value our Associates' career growth and ongoing professional development
- and we regularly recognize their achievements and outstanding results. CAA Club Group (CCG) is known for providing stellar emergency roadside assistance to our motoring Members and non
- Members. We work hard and play hard. We're about doing what's right and feeling good about it.
Position Details:
What you will do:
- Support tasks for this position include incident handling, problem identification, logging and tracking, troubleshooting, resolution, hardware and software support, incident, and problem escalation
- Identify, investigate, and resolve PC, Laptop, Mobile Device and Printer problems
- Document and maintain Service Desk procedures
- Various projects as assigned by Management
- Work rotational weekend and evening shifts as required
Who you are:
- Post-Secondary education or Diploma in computer science or Information Technology
- A minimum of two years' experience within a customer serviceoriented Information Technology environment including indepth experience in providing technical support and quality customer service
- Strong written and oral communication skills
- Excellent time management, analytical and problemsolving skills
- Ability to work effectively and productively within a team environment
- Knowledge of ticketing management systems
- Knowledge of PC, laptop, iPhone and printer hardware and software
- Experience working with and creating Power Bi reporting and dashboards
- Experience working in Asset management and procurement departments
- Proficient in MS Office 365 (Outlook, Excel, Word, Power Point), MS Visio, MS Project and Internet Explorer
- Experience with Windows 10 desktop operating systems remote diagnostic and problem resolution
- Experience working with Microsoft Configuration manager and Autopilot deployments
- Knowledge of ITIL philosophy would be an asset (Service Desk Management, Incident & Problem Management and Change Management)
- Available to work varied shifts within a 24/7 environment
- French language proficiency required
Our Commitment:
We are an equal opportunity employer and are committed to providing employment accommodation in accordance with the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act, 2005 (AODA).
As an organization we are focused on Member safety, which includes the safety and well-being of our Associates. Therefore, you must be and remain fully vaccinated as a condition of employment.
-
Service Desk Analyst
2 weeks ago
Thornhill, Ontario, Canada CAA Club Group Full timeAbout Us:CCG is looking for an experienced IT Service Desk Analyst for a contract for 18 months. The main responsibilities for this role will be to provide technical support for associates via phone and the self-service portal and accurately, with an emphasis on resolving issues and recording a detailed description of any issues raised.Who we are:As Canada's...
-
Front Desk Receptionist
2 weeks ago
Thornhill, Ontario, Canada Dr. Massi Dental Clinic Full time_We are hiring_You will be working in a fast-paced, fun, and friendly environment where we prioritize excellent customer service and positive energy. We're looking for a well-rounded individual with a passion for helping people and strong communication skills.Responsibilities:Answer and direct phone calls.Greet patients and visitors.Answer questions and...
-
Front Desk Executive
2 weeks ago
Thornhill, Ontario, Canada Therapeutic Aesthetics Full timeKey Responsibilities: Greet patients and visitors and ensure a positive first impression of the clinic Schedule appointments and coordinate with medical staff to ensure timely and efficient service Manage patient files and ensure accurate and uptodate records Process patient payments and manage billing inquiries Maintain a clean and organized reception and...
-
Funeral Service Representative, Family Services
2 weeks ago
Thornhill, Ontario, Canada Catholic Cemeteries & Funeral Services - Archdiocese of Toronto Full timeCatholic Cemeteries & Funeral Services - Archdiocese of Toronto (CCFS) is hiring several part-time Funeral Home Representative - Family Services at Holy Cross Catholic Funeral Home, located in Markham, ON. This position reports directly to the Funeral Home Manager and/or senior Funeral Director on duty. This position assists in the activity of both the...
-
Funeral Service Representative, Family Services
2 weeks ago
Thornhill, Ontario, Canada Catholic Cemeteries & Funeral Services - Archdiocese of Toronto Full timeCatholic Cemeteries & Funeral Services - Archdiocese of Toronto (CCFS) is hiring several part-time Funeral Home Representative - Family Services at Holy Cross Catholic Funeral Home, located in Markham, ON. This position reports directly to the Funeral Home Manager and/or senior Funeral Director on duty. This position assists in the activity of both the...
-
Bilingual Customer Representative- Hybrid
1 month ago
Thornhill, Ontario, Canada Randstad Canada Full timeDo you have a passion for customer service? Do you enjoy problem-solving? Are you interested in working in benefits? Are you bilingual in French and English? Then we have the job for YOURandstad is looking for a Bilingual Customer Service Representative to work for a benefits company in the Thornhill area. This is a permanent full-time position Start...
-
Bilingual Data Administrator
2 weeks ago
Thornhill, Ontario, Canada School Boards' Co-operative Inc. Full timeOrganization:For Ontario school boards that wish to improve efficiencies, decrease their costs, and mitigate the negative impacts of absenteeism, SBCI - a member-owned not-for-profit co-operative - provides expert actuarial, attendance, health and safety, and workers' compensation consulting services. Through our industry-leading knowledge and collaborative...
-
IT On-site Support Technician
2 weeks ago
Thornhill, Ontario, Canada WSP Full timeThornhill, ON and Winnipeg, MB The Opportunity:WSP wishes to be a leader in the quality of IT service offered to its users by offering them a varied but unified support structure consisting of a remote help desk, tech bars, a self-service portal, and several on-site technicians whose main mission is to respond to IT needs that require a physical presence in...
-
Project Controls Analyst
2 weeks ago
Thornhill, Ontario, Canada AECOM Full timeCompany DescriptionAt AECOM, we're delivering a better world.We believe infrastructure creates opportunity for everyone. Whether it's improving your commute, keeping the lights on, providing access to clean water or transforming skylines, our work helps people and communities thrive.Our clients trust us to bring together the best people, ideas, technical...
-
Project Controls Analyst
2 weeks ago
Thornhill, Ontario, Canada WSP Full timeWSP is one of the world's leading professional services firms. Our purpose is to future proof our cities and environments.We have over 65,000 team members across the globe. In Canada, our 12,000+ people are involved in everything from environmental remediation to urban planning, from engineering iconic buildings to designing sustainable transportation...
-
Front Desk Member Service Associate
2 weeks ago
Thornhill, Ontario, Canada Bayview Golf & Country Club Limited Full timeMEMBER SERVICE ASSOCIATE (SEASONAL PART TIME)Reports to:Director of Member ExperienceDepartment:Member ServiceStart Date:JUNE 2023SUMMARY:The Company & Working Environment:The Bayview Golf & Country Club is Centrally located in the GTA, Bayview has been a treasured part of the lives of our families for over 60 years. Bayview members enjoy a world-class Golf...
-
Customer Service Expert
2 weeks ago
Thornhill, Ontario, Canada Korn Ferry for Galderma EMEA Full timeJob Title: Customer Service ExpertLocation: Thornhill, Canada (Hybrid)The Bilingual Customer Service Expert will be responsible for acting as a liaison with Galderma's internal teams.Key Responsibilities Is responsible for providing high quality service to key customers, while helping them to adopt to a new standard ways of ordering Galderma products....
-
Physiotherapy Receptionist
2 weeks ago
Thornhill, Ontario, Canada PhysioFlow Full timeThornhill Physiotherapy clinic, looking for an experienced front desk receptionist. Coachable Excellent communication skills to present and follow up with treatment plans Knowledge of insurance companies Familiarity with insurance, services, and billing. Have excellent teamwork skills Very well organized Ability to multitaskJob Types: Full-time,...
-
Director of Services
2 weeks ago
Thornhill, Ontario, Canada Reena Full timeDescription:Reporting to the Chief Operating Officer and supervising Managers and working closely with the Director of Program and Support, the Director of Services at Reena is responsible for the proper delivery of cross-cutting services, including respite functions, clinical functions, employment, community participation support, quality-related, risk...
-
Business Systems Analyst
2 weeks ago
Thornhill, Ontario, Canada CAA Club Group Full timeAbout Us:Our Information Technology department is seeking a highly motivated and career minded individual to join our team as a Business Systems Analyst - Roadside.The focus of this position is to work closely with the business units to gain in-depth understanding of business strategy, processes, services, roadmap and the context in which the business...
-
Project Controls Analyst
2 weeks ago
Thornhill, Ontario, Canada AECOM Full timeCompany DescriptionAt AECOM, we're delivering a better world.We believe infrastructure creates opportunity for everyone. Whether it's improving your commute, keeping the lights on, providing access to clean water or transforming skylines, our work helps people and communities thrive.Our clients trust us to bring together the best people, ideas, technical...
-
Receptionist/front Desk
2 weeks ago
Thornhill, Ontario, Canada Thornhill Skin Clinic Full timeThornhill Skin Clinic is seeking a Full-Time Receptionist to join our amazing team of Beauty ExpertsFounded in 1994, we operate one of the top Medical Spas in the industry. Featured on _CityLine_ and Winner of the _Top Choice Award_ for _Best Medical Spa_ 6 years in a row and Winner of the _Consumer's Choice Award_ 3 years in a row. Recognized as Platinum...
-
Product Information Analyst
2 weeks ago
Thornhill, Ontario, Canada Grainger Canada Full timeResponsible for maintenance and quality of existing product information to ensure complete and accurate information in the Product Information Management (PIM) System. To support business initiative related to changing product information while maintaining the data integrity and hierarchy structure.This section contains list of 5-10 primary responsibilities...
-
Physiotherapy Receptionist
2 weeks ago
Thornhill, Ontario, Canada PhysioFlow Full timeThornhill Physiotherapy clinic, looking for an experienced front desk receptionist. Coachable Excellent communication skills to present and follow up with treatment plans Knowledge of insurance companies Familiarity with insurance, services, and billing. Have excellent teamwork skills Very well organized Ability to multitaskJob Types: Full-time,...
-
Senior Reporting Analyst
4 weeks ago
Thornhill, Ontario, Canada Grainger Businesses Full timeWork Location Type: Hybrid As a leading industrial distributor with operations primarily in North America, Japan and the United Kingdom, We Keep The World Working by serving more than 4.5 million customers worldwide with products delivered through innovative technology and deep customer relationships. We're dedicated to providing value for customers,...