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Service Manager
3 months ago
Winners Work Here
Premier Truck Group is proud of the diversity that comprises our winning team.
We see the equality and inclusiveness amongst our team members as our ultimate tool in moving our organization and industry forward.
Who is Premier Truck Group?
Premier Truck Group is headquartered in Dallas, Texas, with over 40 locations throughout the US and Canada, making it the largest Freightliner dealer group in North America. We offer a premium selection of new Freightliner and Western Star commercial vehicles, a large selection of previously owned commercial trucks, and a full suite of parts, maintenance, and repair services. When you build your career here, you make a commitment to being the very best in the business. We are the pre-eminent group of Freightliner truck dealerships in the nation with serious plans for the future and we want you to be a part of it.
Why Join Our Winning Team?
When you join our team, you're rewarded with the opportunity to work for an organization that provides opportunities for career growth and advancement, tailored to individual performance, experience and interests, along with a fully comprehensive benefits package including:
Employee Discounts
Medical, Dental, and Vision Insurance
Life Insurance
Employee Assistant Programs
Paid Holidays and Paid Time Off
Group RRSP with Employer Match
Training
Work-Life Balance
Here are some quick insights into this opportunity. We would love to discuss it with you in more detail
Service Manager Responsibilities:
Forecasts goals and objectives for the department and strives to meet them
Hires, trains, motivates, counsels, and monitors the performance of all service department staff
Prepares and administers an annual operating budget for the service department
Maintains reporting systems required by general management and the factory
Monitors and controls the performance of the department using appropriate reports, tracking systems, and surveys
Develops a marketing plan which promotes new and repeat business
Understands, keeps abreast of, and complies with federal, state, and local regulations that affect service operations, such as hazardous waste disposal, OSHA Right-to-Know
Ensures compliance with manufacturer warranty and policy procedures
Accounts for documents; ensures none are missing and are processed correctly
Facilitates and/or conducts technical training and sends employees to appropriate training schools as needed
Monitors technicians' productivity reports and payroll records
Monitors and follows up on orders with the manager to ensure availability
Initials all repair orders before submitting them to the warranty department, monitoring for sales and hours relative to expectations
Establishes and maintains good working relationships with customers to encourage repeat and referral business
Informs repair technicians of time allowances on each repair order
Maintains high-quality service repairs and minimizes comebacks
Conducts periodic spot checks of completed jobs for thoroughness and quality
Directs and schedules the work of the employees in the Service Department
Keeps abreast of new equipment and tools available and recommends purchases
Establishes and maintains good working relationships with vocational and technical schools to enhance personnel recruitment activities
Serves as liaison with factory representatives
Ensures the proper care, storage, and inventory of special tools
Ensures customers' service files are up-to-date and readily available for reference
Ensures all customers are greeted promptly and given fair estimates on costs and time required for repairs and maintenance
Prepares pricing guides and maintenance menus for frequent labor operations
Handles customer complaints immediately and per dealership's guidelines
Establishes and maintains 24-hour follow-up with all customers to confirm satisfaction with the service experience
Establishes and maintains good working relationships with other departments
Understands, keeps abreast of, and complies with federal, state, and local regulations that impact the company's business
Facilitates and/or conducts training on proper techniques, policies, regulations, and best practices and recommends employees to appropriate training as needed
Understands and follows work rules and procedures
Follows attendance and punctuality standards and adheres to timekeeping standards including recording time of arrival, departure and breaks for self and subordinates
Follows lawful directions from supervisors
Upholds the company's non-disclosure and confidentiality policies and agreements
Attends company meetings as required
Maintains a professional appearance and a neat work area for self and subordinates in accordance with company policy
Other duties as assigned
Service Manager Requirements:
High school diploma or equivalent. Two to three years' service experience or equivalent combination of education
