IT Service Delivery Manager

1 week ago


Montreal, Quebec, Canada Digitive LLC Full time
1. Need at least 15 years of Delivery experience in an onsite/offshore model

  • Need extensive Agile/Scrum experience
  • Need to be very hands-on with Jira and with several years of experience using Jira for Delivery
  • Should have grown up the technical ranks as much as possible
  • Should have experience with Risk Management, Issue Management and Delivery Metrics
  • Should have very assertive communication skills for stakeholder Management
Ø
Stakeholders Management

  • Develops and nurtures productive and collaborative relationships across all project stakeholders
  • Develop and implement stakeholder engagement strategies.
  • Assist business units to effectively consult and engage stakeholders on relevant projects.
  • Gather/facilitate status updates for the deliverables to stakeholders and leadership pertaining to delivery, risks/issues, and schedule
  • Ensure that execution is aligned with deliverable requirements by working with the sponsor/stakeholders
Ø
Project Time/Schedule/Quality Management

  • Manage all phases of the project life cycle (Kick off, Discovery, Ensuring the gathering and documentation of requirements, Scope Confirmation, Design and build process flows, creating a Project Schedule, Resource allocation, build, testing and deployment) to ensure the project is completed on time, within budget requirements and quality standards.
  • Ensure that the team has conducted the diligence to deliver a quality product without any compromises
Ø
Project Integration and Scope Management

  • Manage the daytoday operational aspects for the Synechron Project team by facilitating agile scrum/activities, events, and meetings, including Kanban board and retrospectives.
  • Assist the product owner with program, project, and product updates as well as backlog refining.
  • Partner with team members to ensure clarity of needs and plan for changes, updates, and new products.
  • Coach agile principles to various levels across the business, including stakeholders.
  • Remove impediments or guide the team(s) to remove impediments by finding the right resources to address them.
Ø
Project Risk & Issue Management

  • Take a proactive approach to manage and communicate risks, assumptions, issues, and dependencies, and provide identification, coordination, mitigation, or escalation as necessary
  • Manage project conflicts, challenges, and dynamic business requirements to keep the team running at high performance
  • Conduct postmortem and root cause analysis to help teams continuously improve their practices to ensure maximum productivity
Ø
Project Human Resource & Communication Management (Relationships/Resourcing)

  • Ensure crossfunctional coordination; build relationships and collaborate with crossfunctional teams to get alignment on common business/enduser/release goals
  • Assist with Program Manager and resource management for the internal technology team and enterprisewide for enterprise project resources.
  • Own and manage communication plans across projects, which may span multiple teams.
Ø
Project Cost Management

  • Manage IT project financials project budget and forecast for IT resources, hardware, software, and labor.
  • Closely monitor the Forecast vs the Actuals cost of the project and share weekly reports with all the stakeholders.

Basic Qualifications:

  • Minimum of 15 years of project management experience; Preferred with knowledge of the Retirement Insurance Domain
  • Minimum 5 years' experience in Agile delivery methodology
  • Demonstrated total ownership behavior and attitude
  • Advanced written and oral communication skills
  • Proven track record in business and vendor management function
  • Proven ability to establish internal processes to successfully manage the execution of projects
  • Highly developed interpersonal skills and proven ability to engage and influence stakeholders at all levels within an organization
  • Ability to promote a culture of collaboration and teamwork across functional and organizational boundaries to optimize results
  • Adapt to utilizing MS Project, Word, Excel, Visio, PowerPoint, and business intelligence tools
  • Knowledge of the Retirement Insurance domain is a plus.

Pay:
Up to $135,000.00 per year

Benefits:

  • Dental care
  • Life insurance
  • Paid time off
  • RRSP match

Schedule:

  • 8 hour shift

Ability to commute/relocate:

  • Montréal, QC: reliably commute or be willing to relocate with an employerprovided relocation package (required)

Experience:

Delivery Manager: 10 years (preferred)
Scrum Master: 5 years (preferred)
Onshore Offshore: 4 years (preferred)

  • Financial services: 2 years (preferred)

Work Location:
In person

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