![Canadian National Railway](https://www.energyjobline.com/sites/default/files/styles/squared_logo/public/job-logo/get-logo.php__270719.png?itok=s85dtA-5)
Manager - Delivery Service
1 week ago
Be part of our Information and Technology (I&T) team, a critical piece of the engine that keeps us in motion.
From enterprise architecture to operational technology, our teams use the agile methodology to automate and digitize our railroad ensuring our operations run optimally and safely and our employees can focus on value-added tasks.
You will be able to develop your skills and career in our close-knit, safety-focused culture working together as ONE TEAM.
The careers we offer are meaningful because the work we do matters. Join usJob Summary
As a Resource Manager in the field of Information and Technology (I&T), you will play a critical role in optimizing the allocation and utilization of human resources within our IT department.
You will work closely with project managers, department heads, and HR to ensure that the right resources are assigned to projects based on their skills, availability, and project requirements.
Your ability to effectively manage resources will directly contribute to the successful delivery of IT projects and initiatives.Main Responsibilities
Leading Others
- Resource Allocation: Collaborate with project managers and department heads to understand project requirements, timelines, and resource needs. Allocate resources to projects based on availability, skills, and project priorities.
- Resource Planning: Develop and maintain resource plans to ensure that staffing levels align with project demands and organizational objectives. Anticipate future resource needs and proactively address resource gaps.
- Skill Matrix Management: Maintain a comprehensive skill matrix for IT personnel, capturing their expertise, certifications, and experience. Use the skill matrix to identify resources with the required skills for specific project roles.
- Resource Utilization Tracking: Monitor resource utilization and workload distribution to ensure that resources are utilized effectively and efficiently. Identify opportunities to optimize resource utilization and address overallocation or underutilization issues.
- Capacity Management: Assess the capacity of IT teams and individuals to take on additional work. Balance workloads across teams and individuals to prevent burnout and ensure sustainable performance.
- Resource Development: Work with HR and department heads to identify training and development opportunities for IT personnel. Support the professional growth of team members by facilitating training programs and certifications.
- Performance Management: Collaborate with project managers and department heads to evaluate the performance of IT personnel. Provide feedback and coaching to help individuals improve their performance and achieve their career goals.
- Stakeholder Communication: Communicate resource allocation decisions and updates to project managers, department heads, and other stakeholders. Manage expectations regarding resource availability and timelines.
Project Management Excellence
- Collaborate in establishing PMO Framework: Develop and implement standardized project management processes, methodologies, and best practices across the organization. This includes defining project governance structures, roles, and responsibilities.
- Performance Monitoring and Reporting: Partner with PMO to implement mechanisms for tracking project performance metrics, such as budget variance, schedule adherence, and quality indicators. Generate regular reports and dashboards to provide stakeholders with visibility into project status and performance.
- Risk and
Issue Management:
Coach resources to identify potential risks and issues that may impact project delivery and develop mitigation strategies to address them.
Facilitate risk assessment sessions and escalate critical issues to senior management as needed.- Financial Analysis and
Project Forecasting:
In collaboration with the PMO, monitor project financial performance and track budget vs. actual expenditures.
- Forecast project financials and identify potential costsaving opportunities or financial risks.
Requirements:
Education
- Bachelor's degree in computer science, business management, engineering or equivalent experience.
Skills/Knowledge
- Excellent communication and interpersonal skills, with the ability to build relationships and collaborate effectively with stakeholders at all levels.
- Strong leadership and people management skills, with the ability to inspire, motivate, and empower team members.
- Strong customer/client focus, with the ability to manage expectations appropriately; provide a superior customer/client experience and build longterm relationships.
- Strong understanding of IT project management methodologies and processes.
- Proven experience in project management, with a minimum of 5 years in a leadership role.
-
IT Service Delivery Manager
1 week ago
Montreal, Quebec, Canada Digitive LLC Full time1. Need at least 15 years of Delivery experience in an onsite/offshore modelNeed extensive Agile/Scrum experienceNeed to be very hands-on with Jira and with several years of experience using Jira for DeliveryShould have grown up the technical ranks as much as possibleShould have experience with Risk Management, Issue Management and Delivery MetricsShould...
-
Service Delivery Manager
1 week ago
Montreal, Quebec, Canada New Era Technology Full timeNew Era Technology is a global technology solutions provider with 4,500+ employees and offices around the world. New Era offers Cloud, Managed, Professional, and Security services, and delivers Collaboration, Data Networking, Digital Transformation, and Physical & Life Safety solutions to more than 14,500 customers worldwide.We are looking for team members...
-
Incident Manager/service Delivery Manager
1 week ago
Montreal, Quebec, Canada OneSpan Full timeAt OneSpan, we're reimagining trust to help businesses to thrive by enabling secure, compliant, and frictionless digital agreements and transactions. Across the globe, we are trusted by global enterprises, including more than 60% of the world's largest 100 banks, to enrich their customer experience and mitigate threats today, while preparing to take full...
-
Service Delivery Manager
1 week ago
Montreal, Quebec, Canada Amaris Consulting Full time**Who are we?**:**Amaris Consulting** est une société indépendante de conseil et de technologies au service des entreprises. Avec plus de 1000 clients dans le monde, nous déployons des solutions pour les plus grands projets depuis plus d'une décennie - tout ceci est rendu possible par une équipe internationale de 7 500 talents répartis sur les 5...
-
Head of delivery manager
1 week ago
Montreal, Quebec, Canada Artemis Recrutement Full timeArtemis Recrutement is excited to assist a fast-growing SMB company specialized in IT business consulting and software implementation. We are looking for a Head of delivery manager that will report directly to the VP operation. You will be responsible for managing all delivery operations and improving customer satisfaction. If you have a proven track record...
-
Manager, IT Delivery
1 week ago
Montreal, Quebec, Canada UAP Inc. Full timeCompany DescriptionWhy did the PowerPoint cross the road? To get to the other slide.Join an Information technology team that doesn't take itself too seriously, that has a can-do attitude and a variety of expertise.At UAP, we believe we don't just deliver car and heavy vehicle parts all around the country; we also help keep Canadians moving forward. Our IT...
-
Delivery Manager
1 week ago
Montreal, Quebec, Canada FlightHub Full timeUNCAGE YOUR AMBITION as aDelivery Manager**:We are FlightHub Group, an ambitious team of people that created FlightHub and Justfly. Our brands have grown to become two of the top-ranked travel agencies in North America. We now serve over 3 million customers per year, totaling 3 billion dollars in sales, and, whereas the pandemic may have slowed us down a...
-
Bilingual IT Service Delivery Manager
1 week ago
Montreal, Quebec, Canada AstraNorth Full timeFrench language skills essential. Act as a trusted IT Advisor to the executives and their staff while maintaining a high level of confidentiality for all VIP activities/tasks. Work closely with the Information Technology, Applications, Help Desk and Security teams to develop solutions that will enhance the environment for the C-Level officers and staff and...
-
Customer Delivery Manager
1 week ago
Montreal, Quebec, Canada Diebold Nixdorf Full timeExpect more. Connect more. Be more at Diebold Nixdorf. Our teams automate, digitize, and transform the way more than 75 million people around the globe bank and shop in this hyper-connected, consumer-centric world. Join us in connecting people to commerce in this vital, rewarding role.Job SummaryAccountable for the delivery of end-to-end Services to Banking...
-
Service Delivery Tech
1 week ago
Montreal, Quebec, Canada Mphasis Full timeMphasis is a leading IT solutions provider, offering Applications, Business Process Outsourcing (BPO) and Infrastructure services globally through a combination of technology knowhow, domain and process expertise. Mphasis Limited (then, Mphasis BFL Limited) was formed in June 2000 after the merger of the US-based IT consulting company Mphasis Corporation...
-
Montreal, Quebec, Canada KPMG Full timeOverview:At KPMG, you'll join a team of diverse and dedicated problem solvers, connected by a common cause: turning insight into opportunity for clients and communities around the world.The opportunity:Are you a talented leader with a proven track record for motivating teams and delivering exceptional client service?Our Transformation Delivery services team...
-
Delivery Manager
1 week ago
Montreal, Quebec, Canada Desjardins Full timeAt Desjardins, we believe in equity, diversity and inclusion. We're committed to welcoming, respecting and valuing people for who they are as individuals, learning from their differences, embracing their uniqueness, and providing a positive workplace for all. At Desjardins, we have zero tolerance for discrimination of any kind. We believe our teams should...
-
Manager, Transformation Project Delivery
1 week ago
Montreal, Quebec, Canada Canada Post - Postes Canada Full timeJob Requisition Id: 171656Business Function: Property and Asset ManagementPrimary City: MontrealOther Location(s): OttawaProvince: OntarioEmployment Type: Full-TimeEmployment Status: PermanentLanguage Requirement: Bilingual Imperative (BBBB)Area of Competition: All employees in the National Capital RegionNumber of Vacancies 1Job Closing Date (MM/DD/YYYY):...
-
Application Delivery Manager
1 week ago
Montreal, Quebec, Canada Mphasis Full timeJob Description: Title: Application Delivery Manager (Logistics)Experience: 18 + Years Location: Montreal, Quebec Canada (On-Site) Key Responsibilities Accountable for all strategic project's delivery, client communication and governance for the assigned projects Manages engagement resource
-
Assistant Manager Business Delivery
1 week ago
Montreal, Quebec, Canada International Air Transport Association (IATA) Full timeEmployment Type: PermanentContract Duration:About the team you are joiningYou will report to the Senior Manager Business Delivery, and will be responsible for supporting the Product Implementation and Business Delivery projects with the different customers and users of products and services in the Payment Facilitation Solutions Portfolio, which includes IATA...
-
Application Delivery Manager
1 week ago
Montreal, Quebec, Canada Mphasis Full timeJob Description:Title: Application Delivery Manager (Logistics)Experience: 18 + Years Location: Montreal, Quebec Canada (On-Site)Key ResponsibilitiesAccountable for all strategic project's delivery, client communication and governance for the assigned projectsManages engagement resource goals by recruiting, training, coaching, and disciplining...
-
Delivery Manager
1 week ago
Montreal, Quebec, Canada Canadian National Railway Full timeAt CN, we work together to move our company—and North America—forward. Be part of our Information & Technology (I&T) team, a critical piece of the engine that keeps us in motion. From enterprise architecture to operational technology, our teams use the agile methodology to automate and digitize our railroad ensuring our operations run optimally and...
-
Retail Program Delivery Manager
1 week ago
Montreal, Quebec, Canada BRP Full timeWe are looking for an experienced retail program delivery manager with a strong background in retail and e-commerce to oversee the successful implementation of projects within our organization. The ideal candidate will have hands-on experience collaborating on the implementation of an e-commerce website and possess expertise in utilizing software such as...
-
Retail Program Delivery Manager
1 week ago
Montreal, Quebec, Canada BRP Full timeWe are looking for an experienced retail program delivery manager with a strong background in retail and e-commerce to oversee the successful implementation of projects within our organization. The ideal candidate will have hands-on experience collaborating on the implementation of an e-commerce website and possess expertise in utilizing software such as...
-
Retail Program Delivery Manager
4 weeks ago
Montreal, Quebec, Canada BRP Full timeWe are looking for an experienced retail program delivery manager with a strong background in retail and e-commerce to oversee the successful implementation of projects within our organization. The ideal candidate will have hands-on experience collaborating on the implementation of an e-commerce website and possess expertise in utilizing software such as...