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Service Delivery Manager
3 months ago
**Amaris Consulting** est une société indépendante de conseil et de technologies au service des entreprises. Avec plus de 1000 clients dans le monde, nous déployons des solutions pour les plus grands projets depuis plus d'une décennie - tout ceci est rendu possible par une équipe internationale de 7 500 talents répartis sur les 5 continents et dans plus de 60 pays. Nos solutions sont axées sur quatre domaines d'activité différents : Les systèmes d'information et le digital, la télécommunication, les sciences de la vie et l'ingénierie. Nous cherchons à créer et à développer une communauté de talents où tous les membres de notre équipe peuvent réaliser leur plein potentiel. Amaris est votre « stepping stone » pour traverser les rivières du changement, pour relever les défis et pour réaliser tous vos projets avec succès.
**Premier contact** : Notre processus commence généralement par une brève conversation virtuelle/téléphonique pour en savoir plus sur vous L'objectif ? Apprendre à vous connaître, comprendre vos motivations et veiller à ce que nous vous proposions le poste qui vous correspond le mieux
**Entretiens** (en moyenne, le nombre d'entretiens est de 3 - il peut toutefois varier en fonction du niveau d'ancienneté requis pour le poste). Au cours des entretiens, vous rencontrerez les membres de notre équipe : votre supérieur hiérarchique bien sûr, mais aussi d'autres personnes avec lesquelles vous serez amené à travailler. Ces entretiens nous permettront d'en apprendre davantage sur vous, votre expérience et vos compétences, mais aussi sur le poste et ce que l'on attendra de vous. Bien entendu, vous apprendrez également à connaître Amaris : notre culture, notre histoire, nos équipes et vos opportunités de carrière
**Étude de cas**: En fonction du poste, vous serez peut-être appelé à passer un test. Il pourra s'agir d'un jeu de rôle, d'une évaluation technique, d'un scénario de résolution de problème, etc.
**Job description**:
Nous recherchons des consultants dynamiques pour renforcer notre équipe en **Systèmes d'Information & Digital **à **Montréal**. Votre expérience, vos connaissances et votre engagement nous aideront à relever les défis de nos clients.
Vous soutiendrez différents projets grâce à votre expertise en tant que **Service Delivery Manager**.
**Vos principales responsabilités**:
- Éliminer proactivement les obstacles pour améliorer la productivité et l'efficacité de l'équipe
- Réunir les parties prenantes pour des réunions d'alignement afin d'assurer une compréhension claire du projet et de ses objectifs
- Organiser des sessions de formation pour renforcer les compétences des membres de l'équipe et encourager l'amélioration continue
- Générer des rapports complets sur les améliorations de l'équipe, l'état d'avancement du projet et les principales métriques de performance
- Faciliter les rétrospectives pour identifier les domaines d'amélioration de la dynamique d'équipe et mettre en œuvre des changements concrets
- Diriger et gérer de grands projets pour l'équipe, en garantissant une livraison en temps voulu et une cohérence avec les objectifs commerciaux
**Qualifications**:
- Licence ou Master en informatique, systèmes d'information ou dans un domaine connexe
- Au moins 5 années d'expérience dans un rôle technique ou de Service Delivery Manager ou Scrum Master
- Connaissance pratique de Jira pour une gestion efficace des projets
- Compréhension technique solide, en particulier en ce qui concerne les outils de la suite Microsoft Office
- Excellente maîtrise du français et de l'anglais, à l'oral comme à l'écrit
