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Corporate Advisor

3 months ago

Moose Jaw, Saskatchewan, Canada Saskatchewan Crop Insurance Corporation Full time

What you'll do:

  • Build relationships with representatives of industry, special interest groups, stakeholders and the public to anticipate evolving program requirements.
  • Identify opportunities for engagement with potential and current customers.
  • Facilitate meetings with public and stakeholders (accountants, industry organizations).
  • Represent SCIC at industry meetings, trade shows and oneonone consultations.
  • Effectively assist customers with technical program issues and resolve customer complaints.
  • Provide awareness of Crop Insurance, AgriStability and Livestock Price Insurance Program (LPI) program deadlines, key points and potential issues in the Customer Service Offices.
  • Advise customers on the selection of program features available and support customers with meeting submission deadlines.
  • Support customers in obtaining data quality that meet program requirements.
  • Act as a customer advocate with SCIC to troubleshoot and resolve issues.
  • Provide Manager with updated and current information on issues, trends or occurrences that will impact SCIC customers and stakeholders to ensure proactive organizational response.
  • Plan for and adapt to changing work requirements based on program deadlines.
  • Travel throughout the assigned region conducting on farm visits is required on a regular basis.

Qualifications:


To be successful you will need a certificate in Agriculture, Business or related post-secondary education with three years' experience in agriculture client/customer relations.

An equivalent combination of education and experience may be considered.

  • Sound knowledge of Saskatchewan Agriculture production practices.
  • Knowledge of emerging trends in agriculture and modern farming practices and crops in Saskatchewan, with the ability to relate to customers about their farm operations.
  • Time management skills with the ability to work independently and meet deadlines.
  • Public speaking and facilitation skills with the ability to conduct presentations to varying audiences while providing customer focused experience.
  • Interpersonal skills with the ability to establish relationships with customers and staff to enable service excellence.
  • An understanding of adult learning methods to facilitate successful program learning by customers and industry representatives.
  • Verbal and written communication skills with the ability to explain detailed/complex program information as well as policies and procedures.

Conditions

  • Valid driver's license and a willingness to travel throughout the province.

Competencies:

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Service Excellence:Delivers and provides additional information or service beyond customer expectations. Responds to customers with an appropriate level of urgency. Always displays respect, professionalism and dignity in daily interactions.
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Personal Leadership and Development:Recognizes strengths and is open to feedback on enhancing skills. Leads as needed, regardless of position. Self-reflects to continually improve interactions with others.
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Strategic Thinking:Asks questions to gain a clear understanding. Prioritizes work in alignment with organizational objectives. Ensures that individual objectives reflect the organizational direction.
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Decision Making:Decisions are aligned with position responsibilities, boundaries and organizational policies and practices. Makes timely decisions even when information is unclear or limited. Will move the decision making to the appropriate level when the decision is outside of the position scope.
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Innovation:Adapts methodology and ideas quickly for immediate or anticipated changes in the environment. Looks at problems or issues from a variety of angles. Challenges the status quo when needed and looks for ways to improve internal processes or practices.
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Analytical Thinking:Asks pointed questions and does research to learn more about the issue. Offers solutions based on available resources. Uses multiple sources to gather complete and accurate data.
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Team Collaboration:Shares knowledge and experience with others. Participates in team building and works towards achieving team objectives. Displays a "we" rather than "I" attitude.
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Building Organizational Community:Actively builds relationships by establishing respect, trust, support and understanding. Is friendly, positive and professional with people they meet. Shares resources to solve mutual problems.
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Communication:Responds to audiences needs by modifying the approach, content or format of the communication. Anticipates and prepares for responses or reactions with sensitivity and directness. Listens actively and objectively without interrupting.
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Accountability:Treats everyone with respect and fairness. Assumes responsibility for personal actions, behaviours and results. Promotes integrity in others by maintaining consistent values and performance standards.
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Performance Management:Continuously strives to meet or e