Front Desk Agent/night Auditor

6 days ago


Fall River, Nova Scotia, Canada Inn On The Lake Full time

As a Guest Service Agent/night auditor at Inn On The Lake you will be responsible for offering exceptional customer service.

A courteous and professional manner is essential to create a positive guest experience during their stay.

The agent will be responsible for working with a Multi-line switchboard, Word processing software, Database software, Computerized bookkeeping system, Central reservation system (CRS), Spreadsheet and the Internet

Work

Schedule:
Work irregular hours and shifts as needed (evenings, days, weekdays, weekends)

Education:
College, CEGEP or other non-university certificate or diploma from a 1 year program, or equivalent experience

Experience & Skills:

  • Display a team player attitude
  • Possess good interpersonal skills
  • Possess excellent written and verbal communication skills
  • Multi
- tasked, Quick learner and attention to detail

  • Capable of working with or without Supervision
  • Has a pleasant & outgoing attitude and enjoys working with the public
  • Fluent in English, both verbal and written

Primary Duties:

  • Register arriving guests and assign rooms,
  • Process group arrivals and departures,
  • Take, cancel and change room reservations,
  • Provide information on hotel facilities and services,
  • Provide general information about points of interest in the area,
  • Exchange foreign currency,
  • Process guests' departures, calculate charges and receive payments,
  • Balance cash and complete balance sheets, cash reports and related forms,
  • Follow emergency and safety procedures,
  • Clerical duties (i.e. faxing, filing, photocopying),
  • Handle wakeup calls,
  • Provide customer service,
  • Answer telephone and relay telephone calls and messages

Must have own transportation, public transit not available

Job Type:
Part-time

Pay:
$17.00-$18.00 per hour

Expected hours:
per week

Benefits:

  • Discounted or free food
  • Onsite parking

Flexible Language Requirement:

  • French not required

Schedule:

  • 8 hour shift
  • Day shift
  • Holidays
  • Night shift

Supplemental pay types:

  • Overtime pay

Experience:

- hotel front desk: 2 years (required)

Work Location:
In person
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