Front Desk Attendant

3 weeks ago

Blue River, Canada Mike Wiegele Helicopter Skiing Full time

**Position**:
Front Desk Attendant (Summer 2023)

Location: Blue River, BC

Type: Seasonal, Part-Time

Reports to: Duty Manager

**Accountability**:
Directly responsible for all daily front desk functions and activities.

Integrity, passion, and in-person presentational skills are essential for this role. It is very important to represent the company’s corporate image in an exemplary manner demonstrating superior customer service. As a Mike Wiegele Helicopter Skiing Representative, his/her role will exemplify our brand image as an ambassador and will provide positive brand experiences to all customers.

**Environment**:
The hospitality business catering to the elite is a highly competitive business in which consumer tastes change dramatically. Our company is built on customer loyalty due to the high levels of service and a very positive image. In order to maintain this image, we must constantly strive to improve our facilities and product to ensure we maintain a competitive edge.

**Function & Tasks**:
1. Provide prompt acknowledgment, friendly welcome and efficient check-in of guests.

2. Ensure Waivers (liability release forms) are completed properly and witnessed.

3. Have a thorough knowledge of our facilities, hours of operation, room/chalet types and detail within guest rooms/chalets.

4. Be aware of special functions within the resort.

5. Know the activities we offer.

6. Assist guests with loading and unloading luggage.

7. Be proactive in selling the activities and packages we offer.

8. Ensure that guest related housekeeping and maintenance problems are communicated to those areas for prompt attention.

9. Booking and canceling accommodation and dining room reservations.

10. Perform various clerical tasks associated with the Front Desk.

11. Keep Front Desk and Front Desk office neat, clean and organized.

12. Perform all guest accounting functions: payments and deposits, provide receipts, checking guests out, posting and transferring charges, conducting necessary paperwork related to corrections, adjustments, posting of charges, balancing of float and shift detail at shift close.

13. Be resourceful as the Front Desk is an information center for the guests and other departments.

14. Ensure guest confidentiality.

15. Evaluate guest needs and exceed guest expectations as much as possible.

16. Address clients by name and always introduce yourself. These are the basics to personalizing the guest experience.

17. Strive to assure effective communication and team work between all departments.

18. Those having a Class 4 license may be called upon to on occasion shuttle guests.

19. May be called upon to perform other duties comparable to the above, as the aforementioned describes only the primary features of the job..

**Job Specifications**:

- Minimum 1 year of experience in a similar position.
- Proven ability to work in a dynamic and challenging work environment.
- Strong interpersonal skills, organization, and attention to detail.
- Attributes include personal integrity, self-motivation, and a persuasive and positive personal image.
- Ability to work independently and as part of a team
- Effective communication skills with individuals at all levels of the organization.
- High degree of resourcefulness, flexibility, and ability to work under pressure.
- Class 4 drivers license an asset.

**Working Conditions**:

- Ability to attend and conduct presentations.
- Manual dexterity required to use desktop computer and peripherals.
- Lifting or moving up to 35lbs may be required.
- Long hours of work putting in additional time may be required to meet business needs.
- Overtime as required.

**Benefits of employment include**:

- Subsidized private or shared staff accommodation
- Fitness center
- Family and friends’ discounts
- Recreation opportunities such as hiking, stand up paddle boarding, mountain biking, River Safari, white water rafting, Wells Grey Park sightseeing
- In-house training and development programs
- Discounted rates at various hotels in Kamloops, Jasper and Vernon
- Staff meal plan: discounts at Saddle Mountain Restaurant
- Guaranteed adventure

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