Supervisor, Network Operations Center
2 weeks ago
About AppDirect
Become a digital, global citizen and enable the new generation of digital entrepreneurs around the world. AppDirect offers a subscription commerce platform to sell any product, through any channel, on any device - as a service. We power millions of subscriptions worldwide for organizations. We do this by our values-driven culture—one that enables you to Be Seen, Be Yourself, and Do Your Best Work.
About You
As the 2nd shift Network Operations Center (NOC) Supervisor, you'll lead a skilled team handling incident and problem management across a wide range of WAN technologies and managed sites. You must possess a deep understanding of network monitoring and ticketing platforms. This role involves significant customer interaction and advocacy, requiring excellent leadership skills and the ability to prioritize customer needs effectively. You'll also oversee shift rotations and ensure flexibility in your team to meet the operational demands of our 24x7x365 environment. Please note that the working hours for this role are 1:30pm - 10:30pm ET.
What you'll do and how you'll have an impact
- Lead and supervise a team of 2nd shift NOC analysts to resolve network-related issues efficiently.
- Provide continuous coaching and feedback, ensuring your team meets individual and collective goals.
- Drive the adherence to NOC performance objectives and KPIs.
- Handle escalations and participate in major incident resolutions.
- Implement and refine operational processes alongside other leadership members.
- Engage in regular performance reviews and ensure robust ticket management practices.
- Serve in a leadership on-call rotation for continuous operational readiness.
What we're looking for
- 3-5 years of NOC or relevant operational support experience.
- Proven background in managing data networks and telecommunications for mid-sized enterprises.
- Strong technical knowledge, including TCP/IP, OSI model, and various routing protocols.
- Experience with network monitoring tools like LogicMonitor and familiarity with ticketing systems like ServiceNow.
- Previous supervisory experience and a solid educational foundation in Computer Science or a related field.
- ITIL certification and relevant technical certifications (e.g., CCNA, Network+) are preferred.
- Additional experience in Security Operations is a plus.
At AppDirect, we believe that innovation thrives in an environment that houses diversity of excellence, experience and thought. We respect each AppDirector as their own fingerprint; unique with no one alike. We foster an environment of inclusion without regard to race, religion, age, sexual orientation, or gender identity enabling AppDirectors to embrace their uniqueness to do their best work. As such, we strongly encourage applications from Indigenous peoples, racialized people, people with disabilities, people from gender and sexually diverse communities, and/or people with intersectional identities.
At AppDirect we take privacy very seriously. For more information about our use and handling of personal data from job applicants, please read our Candidate Privacy Policy. For more information of our general privacy practices, please see AppDirect Privacy Notice:
#J-18808-Ljbffr-
Network Operation Center Analyst
1 week ago
Montreal, Quebec, Canada CN Full timeAt CN, we work together to move our company—and North America—forward. Be part of our Information & Technology (I&T) team, a critical piece of the engine that keeps us in motion. From enterprise architecture to operational technology, our teams use the agile methodology to automate and digitize our railroad ensuring our operations run optimally and...
-
Network Operation Center Analyst
1 week ago
Montreal, Quebec, Canada Canadian National Railway Full timeAt CN, we work together to move our company—and North America—forward. Be part of our Information & Technology (I&T) team, a critical piece of the engine that keeps us in motion. From enterprise architecture to operational technology, our teams use the agile methodology to automate and digitize our railroad ensuring our operations run optimally and...
-
Network Operation Center Analyst
1 week ago
Montreal, Quebec, Canada CN Full timeAt CN, we work together to move our company—and North America—forward. Be part of our Information & Technology (I&T) team, a critical piece of the engine that keeps us in motion. From enterprise architecture to operational technology, our teams use the agile methodology to automate and digitize our railroad ensuring our operations run optimally and...
-
Network Operation Center Analyst
1 month ago
Montreal, Quebec, Canada CN Full timeAt CN, we work together to move our company—and North America—forward. Be part of our Information & Technology (I&T) team, a critical piece of the engine that keeps us in motion. From enterprise architecture to operational technology, our teams use the agile methodology to automate and digitize our railroad ensuring our operations run optimally and...
-
Network Operation Center Analyst
4 weeks ago
Montreal, Quebec, Canada CN Full timeAt CN, we work together to move our company—and North America—forward. Be part of our Information & Technology (I&T) team, a critical piece of the engine that keeps us in motion. From enterprise architecture to operational technology, our teams use the agile methodology to automate and digitize our railroad ensuring our operations run optimally and...
-
Network Operation Center Analyst
1 week ago
Montreal, Quebec, Canada Canadian National Railway Full timeAt CN, we work together to move our company—and North America—forward. Be part of our Information & Technology (I&T) team, a critical piece of the engine that keeps us in motion. From enterprise architecture to operational technology, our teams use the agile methodology to automate and digitize our railroad ensuring our operations run optimally and...
-
Data Center Security Supervisor
1 week ago
Montreal, Quebec, Canada Salute Full timeSalute is a leading provider of cutting-edge Data Center Infrastructure Services, dedicated to serving data center clients worldwide. We pride ourselves on delivering sustainable solutions, unparalleled reliability, and outstanding customer service. As we continue to grow, we are seeking a dynamic and experienced Data Center Security Supervisor to join our...
-
Data Center Security Supervisor
1 week ago
Montreal, Quebec, Canada Salute Full timeSalute is a leading provider of cutting-edge Data Center Infrastructure Services, dedicated to serving data center clients worldwide. We pride ourselves on delivering sustainable solutions, unparalleled reliability, and outstanding customer service. As we continue to grow, we are seeking a dynamic and experienced Data Center Security Supervisor to join our...
-
Data Center Operator
1 week ago
Montreal, Quebec, Canada iWeb Inc. Full time**Ce poste est pour les heures de nuit****Résumé**Relevant du Gestionnaire des Opérations, le Technicien de centre de données est responsable des opérations quotidiennes dans nos centres de données de l'installation et à la fermeture physique des serveurs, à la pose du câblage, ainsi qu'à l'installation de base de certains périphériques réseau....
-
Data Center Operator
1 week ago
Montreal, Quebec, Canada Estruxture Data Centers Full timeLa version française suit la version anglaise **_We host the data. We provide the connections. We protect the information.eStruxture is more than a data center: it's THE largest Canadian data center platform. It's 15 locations across the country, over 760,000 square feet of space, over 130MW of power and access to over 1,400 network and cloud service...
-
Data Center Technician, Technical Operations
1 week ago
Montreal, Quebec, Canada Google Full timeMinimum qualifications: Diploma of College Studies in Computer Science or Electronics, or equivalent practical experience. Experience with hardware and operating systems (e.g., Linux), and networking protocols. Experience in network administration, and with light coding or scripting. Ability to communicate in English and French fluently to support client...
-
Operations Manager- Distribution Center
1 week ago
Montreal, Quebec, Canada Rona Inc. Full timePlease note that:RONA Workplace Policy establishes that associates need to have a reliable transportation to and from our Ditribution center located in Châteauguay (Quebec), to come to the office on a regular basis.We require all our head office associates to be proficient in French, spoken and written.At RONA, over 22,000 employees let their passion...
-
Network Specialist
1 week ago
Montreal, Quebec, Canada Vantage Data Centers Full timeAbout Vantage Data CentersVantage is committed to being a workplace of inclusion, equity, respect and acceptance. We celebrate diversity and intentionally seek out opportunities to learn from one another's experience.Vantage Data Centers powers, cools, protects and connects the technology of the world's well-known hyperscalers, cloud providers and large...
-
Network Engineer
1 week ago
Montreal, Quebec, Canada Intercast Full timeThe ideal candidate will be responsible for maintaining and intermittently improving our clients current network configuration and infrastructure. You will design our revamped network infrastructure with the goal of maximizing performance.You will also provide troubleshooting and configuration support:ResponsibilitiesMaintain, implement, and troubleshoot...
-
Network Planner
1 week ago
Montreal, Quebec, Canada Intelcom Full timeRide the next mile with us Key Responsibilities: Day to day monitoring of the network mapping VS the operational reality Support the station opening process by assessing the requirements and proposing the optimal solution while working with all the relevant stakeholders (Finance, Linehaul, Operations) Perform analysis of our network capacity that will drive...
-
Network Administrator-CCNA
1 week ago
Montreal, Quebec, Canada Vantage Data Centers Full timeAbout Vantage Data Centers Vantage is committed to being a workplace of inclusion, equity, respect and acceptance. We celebrate diversity and intentionally seek out opportunities to learn from one another's experience. Vantage Data Centers powers, cools, protects and connects the technology of the world's well-known hyperscalers, cloud providers and large...
-
Operations Supervisor
1 week ago
Montreal, Quebec, Canada MSI Full timeSummary: The Operations Supervisor is responsible for the direct management of the shift supervisors, and provides leadership and training to the team members. This role is responsible for managing the functionality of the shifts, and ensures all shifts are properly staffed and able to execute the daily workload.Work Hours:Monday – Friday 8am-5pm, and...
-
Data Center Operator, Na
1 week ago
Montreal, Quebec, Canada Vantage Data Centers Full timeAbout Vantage Data CentersVantage is committed to being a workplace of inclusion, equity, respect and acceptance. We celebrate diversity and intentionally seek out opportunities to learn from one another's experience.Vantage Data Centers powers, cools, protects and connects the technology of the world's well-known hyperscalers, cloud providers and large...
-
Network management analyst, IT operations
2 weeks ago
Montreal, Quebec, Canada National Bank Full timeAttendance Hybrid Job Number 19865 Category: Intermediate Professional Status: Permanent Type of Contract: Permanent Schedule: Full-Time Posting Date: 21-Feb-2024 Location: Montreal, Quebec City Province/State: Quebec Area of Interest: Information Technology As an Intermediate Network Analyst in the IT Security Infrastructure and Assets Operations team at...
-
Supervisor, Operations
1 week ago
Montreal, Quebec, Canada Thibert Full time_Founded in 1976, Thibert (Robert Thibert Company Inc.) is one of the largest distributors of auto parts, RVs and trailers in North America. Thanks to our dynamic growth strategy, Thibert will become a key player in the industry.Our vision for the future: a unique customer experience, supported by a team of passionate professionals, focused on innovation,...
