Guest Experience Manager

2 weeks ago


London, Ontario, Canada Earls London Full time

As a Guest Experience Manager, you will:

  • Exemplify exceptional leadership skills. Using our core values, you take a stand for yourself, your career, and the way you lead.
  • Consistently coach others. Support employees with potential issues and resolutions in order to ensure the highest profitability and smoothest operation.
  • Train employees on delivery of irresistible food and drink, while engaging in authentic conversation.
  • Be a problem solver and a supportive team player. Tackle problems by using your multitasking and communication skills, and be empowered to make decisions for you and your team members.
  • Demonstrate your passion for the guest experience. Display your love for food and drink through exceptional menu and product knowledge.

What we need from you:

  • 2 years of restaurant experience, with 1 year in a leadershipfocused role.
  • A passion and commitment to hospitality, teamwork, and fun.
  • A commitment to fostering a supportive and engaging experience for your team members and guests.
  • A willingness to learn and an openness to feedback, coaching, and mentorship.
  • The ability to legally work in Canada.

What's in it for you:

  • Competitive compensation including benefits
  • Paid Vacation time
  • Flexible scheduling to support work/life balance
  • Leadership meal budget
  • Employee discount
Mentorship programs

  • Inhouse hospitality and culinary training programs
  • Leadership programs
  • Career development and opportunity for advancement


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