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Hotel Receptionist

3 months ago

Gatineau, Quebec, Canada Motel Adam Full time
Répondre aux demandes de renseignements téléphoniques, électroniques, écrites ou en personne des agents de voyages, des grossistes ou des clients;
- Faire connaître les tarifs, les forfaits, les promotions, etc.
- informer les clients et les représentants en voyages des politiques (annulations, garanties, restrictions, exigences particulières, etc.);
- Attribuer ou réserver les chambres ou autres services à l'aide des systèmes de réservation manuels ou informatisés;
- Obtenir des garanties de paiement; enregistrer la vente;
- Modifier ou annuler une réservation, s'il y a lieu;
- Promouvoir les services de l'établissement auprès des clients et partenaires commerciaux (agences de voyages, grossistes en voyages, entreprises de transport, entreprises de croisières, entreprises d'organisations d'événements spéciaux et congrès, etc.);
- Accueillir les clients à leur arrivée au sein de l'établissement;
- Vérifier les données de la réservation et proposer des services complémentaires;
- Assigner les chambres, remettre les clés et fournir au client les renseignements utiles sur l'établissement;
- Tenir les registres des chambres disponibles, des réservations et des chambres louées;
- Inscrire les clients dans le registre des arrivées et leur attribuer les chambres;
- Recevoir le courrier ou les messages destinés aux clients et en assurer la distribution;
- Répondre aux demandes de renseignements au sujet des services qu'offre l'hôtel et de la disponibilité des chambres, en personne, par lettre ou par téléphone, fournir des renseignements sur les services offerts dans la collectivité et répondre aux plaintes des clients;
- Compiler et vérifier les registres quotidiens, les comptes des clients, les états de caisse et les pièces justificatives au moyen de systèmes manuels ou informatisés;
- Assurer la disponibilité du matériel et le suivi relatif aux services offerts aux clients;
- Transmettre aux différents services de l'établissement les besoins associés aux réservations et aux demandes de la clientèle;
- Assurer la coordination avec les différents services (salle à manger, salles de réunion, service aux chambres, etc.);
- Présenter les notes aux clients qui quittent l'hôtel et percevoir les sommes dues;
- Traiter les commentaires et les plaintes des clients et en assurer le suivi;

**Job Types**: Full-time, Permanent

**Salary**: $16.00-$18.00 per hour

**Benefits**:

- Company events
- On-site parking

Schedule:

- Holidays
- Monday to Friday
- Weekend availability

Supplemental pay types:

- Bonus pay
- Overtime pay

**Education**:

- Secondary School (preferred)

**Language**:

- French (required)
- English (required)

Shift availability:

- Night Shift (preferred)
- Overnight Shift (preferred)
- Day Shift (preferred)

Work Location: In person