Hotel Operations Supervisor

1 month ago

Burlington, Ontario, Canada Marriott International, Inc Full time

Job Overview

Position: Hotel Operations Manager
Category: Rooms & Guest Services Operations
Schedule: Full-Time
Position Type: Management

Company Overview: This position is with an independent franchisee, which operates separately from Marriott International, Inc. The franchisee is responsible for all employment policies and practices.

Role Summary: The Hotel Operations Manager plays a crucial role in managing the daily functions of the hotel, ensuring outstanding guest satisfaction, operational efficiency, and compliance with corporate standards. This position involves overseeing front desk operations, housekeeping, maintenance, procurement, food and beverage services, and administrative duties. The ideal candidate will demonstrate strong leadership capabilities, meticulous attention to detail, and a dedication to upholding high operational standards. The Hotel Operations Manager will report directly to the General Manager and will primarily work evening shifts to manage nightly operations.

Key Responsibilities:

  1. Guest Services Management:
    • Supervise front desk operations to guarantee seamless check-in/check-out experiences and exceptional guest service.
    • Train and assess front desk personnel to uphold service excellence.
    • Address guest complaints and resolve issues promptly and professionally.
    • Ensure accurate record-keeping and proper financial transaction handling.
    • Respond to negative guest feedback in a timely manner.
  2. Housekeeping Oversight:
    • Work closely with the Housekeeping Manager to maintain cleanliness and upkeep of guest rooms and public areas.
    • Conduct regular inspections of guest accommodations and common areas with the Housekeeping Manager to ensure compliance with cleanliness standards.
    • Assist in managing inventory and ordering of housekeeping supplies.
    • Coordinate with maintenance for necessary repairs in guest rooms and public spaces.
    • Support the Housekeeping Manager in training and evaluating housekeeping staff.
  3. Maintenance Management:
    • Oversee the maintenance department to ensure all hotel facilities and equipment are operational.
    • Implement preventive maintenance schedules to minimize equipment downtime.
    • Collaborate with external contractors for specialized repairs as necessary.
    • Ensure adherence to health and safety regulations.
  4. Procurement Management:
    • Manage the procurement process for hotel supplies, including vendor negotiations.
    • Monitor inventory levels and ensure timely supply orders.
    • Maintain accurate purchase and expenditure records.
    • Build and maintain relationships with suppliers for quality procurement.
  5. Food and Beverage Oversight:
    • Supervise food and beverage operations, including restaurants and room service.
    • Ensure high standards of food quality and service across all outlets.
    • Manage F&B inventory and oversee ordering processes.
    • Collaborate with culinary teams to develop and refresh menus.
  6. Administrative and HR Duties:
    • Assist in recruiting, training, and developing hotel staff.
    • Ensure compliance with labor regulations and company policies.
    • Maintain employee records and manage payroll.
    • Conduct performance evaluations and provide constructive feedback.
    • Develop staff schedules to ensure adequate departmental coverage.

Qualifications:

  • Bachelor's degree in Hospitality Management or a related field is preferred.
  • Demonstrated experience in hotel operations management with a comprehensive understanding of various functions.
  • Familiarity with Marriott systems is advantageous.
  • Strong leadership, communication, and interpersonal skills.
  • Excellent organizational and problem-solving capabilities.
  • Proficiency in hotel management software and Microsoft Office Suite.
  • Willingness to work flexible hours, primarily evenings, including weekends and holidays.

Working Conditions:

  • This role may require prolonged periods of standing and walking throughout the hotel.
  • Flexibility in working hours is essential to meet operational demands.
  • Occasional travel may be necessary for training or business purposes.

This company is an equal opportunity employer.


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