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Assistant Community Manager, Residential

4 months ago

Toronto, Ontario, Canada Shiplake Properties Full time

Job Summary:

Responsibilities:

  • Promote a strong sense of community by maintaining an overall focus on enhancing the resident experience, and promote our brand to residents, and general public
  • Professionally and courteously handle all inquiries, feedback, complaints, or concerns from residents and follows up accordingly, in accordance with the RTA
  • Daytoday management of the property with a focus on a high level of resident service
  • Issue building wide notices / resident communications
  • Perform regular and proactive inspections of the property and make recommendations as required
  • Purchase supplies and coordinate services for the property
  • Coordinate work orders, issuing Notice of Entry to tenants and work closely with the maintenance team to ensure all work orders have been completed/assigned
  • Coordinate resident move in and move out by working closely with supporting department and updating external parties to ensure a seamless process
  • Conduct movein inspections and property orientation with new residents
  • Organize resident events to increase resident experience
  • Responsible and accountable for the leadership, development, supervision and activities of all front desk and site staff
  • Manage, direct and motivate Concierge Staff
  • Complete biweekly staffing schedule, approve vacation absences and finding staffing replacement coverage when necessary
  • Ensure the concierge team's working hours are reflected correctly in the payroll system
  • Cover the concierge desk when needed
  • Assist with administrative tasks e.g. inputting of new and outgoing tenant information
  • Attend as company representative for bimonthly resident tenant association meetings
  • Assist the building maintenance team with emergencies, as required
  • Issue purchase orders and arrange scheduling for contractors, in adherence to Shiplake's standards and policies
  • Develop action plans, establish goals and inspire/motivate a team to meet and exceed their goals, revise/adjust plans when necessary

Skills/Qualifications:

  • Minimum of 35 years of working experience preferably in residential rental environments
  • Knowledge of the Residential Tenancies Act is an asset
  • Certificate of property management is an asset
  • 2 years of supervisory experiences with managing front line staff is an asset
  • Proficient in Microsoft Office (Word, Excel, Outlook) and Yardi
  • Exceptional customer service skills
  • Ability to problem solve and manage competing demands while maintaining resident expectations
  • Excellent communication skills (verbal and written)
  • Strong customer service focus.
  • Clearance of police record check

Physical Demands:

  • Considerable standing, walking, bending, and lifting throughout the day

Working Condition:

  • Requires to work during holidays, weekend, day and evening shifts
  • Work week is Tuesday to Saturday
  • Hours may vary from time to time under certain circumstances.
  • Full, Permanent

SPL