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Trade Representative
2 weeks ago
In this role you will:
- Facilitate real time and accurate trading related to mutual funds, equities, and fixed income products
- Maintain and monitor outstanding client inquiries and issues, ensuring that established service level standards are met, and appropriate solutions are identified to address administrative errors/problems.
- Be accountable for developing and maintaining detailed knowledge of MD products and services, market conditions, interest rates and other financial industry news
- You will actively identify and develop opportunities for client retention and lead generation.
The Must Haves:
- University degree in business, commerce or equivalent
- Front-line experience within a contact center environment preferably in the financial services industry
- Completion of the Canadian Securities Course (CSC) is considered an asset
- Bilingual (English/French) is an asset
- A commitment to an exceptional client experience - regularly delivering an exemplary level of service via several channels - ensuring accuracy of administration of all client transactions, monitoring of issues, and facilitating resolution of client concerns
- The ability to work independently and as part of a broader team
- An ability to work in a high-paced environment with multiple and competing priorities
- Excellent verbal and written communication skills
- An understanding of the financial services industry, and its variety of services including investment account types, and financial instruments such as mutual funds, bonds, and equities
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