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Pre Delivery Orientation Representative

3 months ago

Ottawa, Ontario, Canada The Minto Group Full time

Pre-Delivery Orientation Representative

Minto Communities - Low Rise Construction

Ottawa, Ontario

Build your future at Minto


Since 1955, we've been proudly building better places for people to live, work and play, one home and one relationship at a time.

To us, it's all about special moments — like the thrill of a new apartment, the pride in owning a first home, or a growing investment partnership.

We recognize this continues with great employees, like you, and would love for you to join us on our mission.

At Minto we welcome change, celebrate new ideas and provide you with the resources, professional training and diverse opportunities to grow your career.


Your offer will include:

  • Competitive salary
  • Annual bonus + benefits effective 1st day + pension & rrsp matching plan + 3 weeks' vacation
  • Tuition reimbursement plans and professional development courses


 Employee recognition platform
  • Be rewarded by your colleagues for your contributions
  • Flexible summer hours
  • Many exciting career opportunities

As a PDO Representative you will:

  • Conducts various inspections and orientations prior to and after the Homeowner occupies the home;
  • Explains the Tarion / Minto warranty to Homeowners and addresses any concerns;
  • Inspects all Homeowner issues and determines appropriate course of action;
  • Ensures timely quality completion of deficiencies and follows up on all inspection "work days";
  • Directs all duties related to and leading up to the closure of a home after the Customer PDO;
  • Reviews all Minto PDO and Customer PDO items with the appropriate construction team for completion of work;
  • Schedules and assigns all work to be completed with trade partners;
  • Ensures files are kept up to date for all work scheduled in the Spring and Summer, as per Tarion guidelines;
  • Ensures timely closure of all service calls in the database;
  • Interacts with production, design centre, architecture and trade partners to resolve construction issues;
  • Ensures all completed inspection forms and correspondence are filed in customer's file;
  • Reviews changes and ensures adherence to Minto construction guidelines, Back Charge procedures, safety and workmanship, contracts on a regular basis;
  • Supervises, trains and monitors performance of direct reports;
  • Ensures all Minto staff and trades partners abide by Ministry of Ontario Labour regulations and Minto's Health & Safety Policies;
  • Other duties within the scope, spirit and purpose of the job, as requested by management.

We would like you to have:

  • A minimum of two (2) years of relevant work experience.
  • Previous experience in the construction is considered an asset.
  • A minimum of 5 years work experience in a customer service role
  • A positive and patient attitude, strong knack for details, and a passion for helping people
  • Experience troubleshooting and problem solving in a stressful environment
  • Minto is an equal opportunity employer committed to fostering an inclusive and accessible environment. We are dedicated to building a workforce that reflects the diversity of the community in which we live, including those with disabilities. Should you require accommodation or support in any aspect of our recruitment and selection process, we will work with you to meet your needs. #TAS2_