Bilingual Customer Service Representative

2 weeks ago


Montreal, Quebec, Canada Fairstone Full time

WHO WE ARE:
Eden Park Inc. ("EdenPark") is a dynamic automobile finance subsidiary of Fairstone Bank. Come join Fairstone Financial as a Junior Income Verifier. Be part of Canada's leading provider of responsible lending solutions to serve Canadians.

At Fairstone we invest in our teams. We offer a broad training program where you will be supported with professional development and encouraged to further build an exciting career with us

WHAT WE OFFER?

Work-Life Balance:
Our 37.5-hour workweek and hybrid model (3 days in-office) promote a healthy balance.

Wellness:
Tailored well-being solutions available 24/7.

Time Off:
Minimum 15 paid vacations, 6 wellness days, with federal holidays.

Community Support:
Paid Volunteer Day to give back to your community.

Retirement Planning:
Employee and employer contribution pension plan, plus the Fairstone Retirement Savings Plan

Education:
Tuition reimbursement program covering expenses up to $3,000 per year.

Development:
Access to Fairstone Academy for comprehensive training and skill development.

Discounts:
Exclusive access to discounted products and services, including car insurance, hotels, attractions, movies, gym memberships, and more.

A regular day for you will include:

  • Providing exceptional and professional service on every interaction and building rapport with our customers
  • Receiving and placing customer service calls regarding any product/billing issues, service questions and general client inquiries
  • Resolving problems by clarifying the customer's challenge and offering the best solution for EdenPark and our customers.
  • Assisting customers in making changes to their payment arrangements, banking information and insurance records
  • Friendly and helpful onboarding calls with new customers
Must haves

  • You possess excellent verbal and written communication skills in English and French
  • You thrive in a fastpaced, everchanging environment.
  • You have amazing conflict resolution skills and the ability to make decisions independently.
  • You remain calm while solving issues and have the patience to deescalate difficult situations.
  • You are tech savvy and know your way through Microsoft Office Suite and Outlook
Extra

- awesome to have:

  • Previous experience in a call center, automotive related business, or financial services organization
  • Postsecondary education

WE ARE PROUD TO BE:
Montreal's Top Employers 2024 by Canada's Top 100 Employers

WE ARE PROUD TO BE:
Montreal's Top Employers 2024 by Canada's Top 100 Employers

Learn more:

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  • Time Type:
Full time

Job Type:

Permanent

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