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Customer Success Manager
4 months ago
SupportNinja was founded in 2015 to help companies solve for scale and connect them with a wider world of talent.
Our vision is to show the world a better way to grow by developing the best people, implementing the latest technology, and challenging the status quo.
SupportNinja is a new kind of BPO.Our vision is to show the world a better way to outsource by developing the best people, implementing the latest technology, and challenging the status quo.
SupportNinja helps fast-growing tech companies by providing around-the-clock outsourced support, lead generation, customer service and community management.
As a Ninja, you are guaranteed a culture dedicated to our core values: Employee Focused, Always Be Humble, Improve Everyday, Compassionate Candor, and Collectively Bring Joy.
What does a day in the life as a Customer Success Manager look like?:
- The position would manage a book of ~1000 accounts and be responsible for doing proactive outreach to customers who are displaying signs of risk and from there, prescribe success plans and resources for the customers to utilize or host product walkthroughs with customers to help them get back on track.
- This person would ideally work EST hours.
What are the required qualifications for a Customer Success Manager?:
- Must have high school diploma or equivalent
- 3 to 5 years of experience as a Customer Success Manager or equivalent
- Strong communication skills, both verbal and written
- Strong attention to detail, critical thinking and problemsolving skills
Having these qualifications are helpful, but not required:
- GSuite, Slack, Zendesk or similar tools
Ninja Perks and Benefits
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Competitive compensation**:
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Adherence to government-mandated benefits**:
Retirement Savings Program with Company Matching**:
Life Insurance**:
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HMO on day 1**:
Paid time off, birthday leave**:
Bonus and incentive plans**:
Opportunities for skills training and personal and professional development**:
Employee Referral Program**Experience
_infinite fun_ so you can have
_infinite growth_. Discover
_A Better Way to Grow_ Are you ready?
Disclaimer:
The duties and responsibilities listed above describe the post as it is in general terms and are not definitive.
The post holder is expected to accept any reasonable alterations that may from time to time be necessary.
SupportNinja is proud to be an Equal Employment Opportunity employer and we do not discriminate based upon race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, veteran status, disability, or other applicable legally protected characteristics under federal, state, or local law.
