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Customer Account Specialist, Personal Care

3 months ago

Mississauga, Ontario, Canada PLZ Corp Full time

PLZ is committed to product stewardship and innovation, strong ethical standards, sustainable operations and most importantly, the development of our people.

Whether at our manufacturing facilities or corporate headquarters, PLZ prioritizes health and safety, and offers you the support you need to create the career you want, through engagement, equity and inclusion, and opportunity.

The
Customer Account Specialist will provide excellent customer service to assigned top customer accounts and sales partners. Primary duties include office work that is related to the movement of customer purchase orders through our business operations.

The position interacts with our Top, strategic customers that account for 80% of our revenue and provides status on purchase orders as well as information in response to inquiries contracted products and services.

Also, promotes and guides customers through our customer portal.

_ __Key Responsibility:

_**- Primary contact with customers and sales representatives concerning acceptance of orders and confirmation of production dates, quantities, products, shipments and pricing.


  • Management of assigned accounts. Building relationship with accounts
  • Customer Visits and Dedicated Calls
  • Assist in building strong relationships with customers by working through internal systems and processes to meet their needs/requirements.
  • Develop and maintain customer profiles to document knowledge of customer expectations and delivery commitments
  • Processing of item setup, substitutions, returns and credits, as well as assisting customers with billing, shipping and product inquiries
  • Work with plant scheduler to provide the customer a schedule that is agreeable and workable for the plant. Monitor schedule to ensure timely receipt of client materials and approvals to enable adherence to schedule and delivery commitments.
  • Excellent communication abilities are required as this position is the Voice of Customer for our organization.
  • This critical role requires the ability to maintain composure during complicated exchanges as well as adapt to supply challenges by making changes that bind the company via order acceptance and schedule change impact.
  • Participate in Customer onboarding process
  • Highlight all critical components, customer concerns and expectations
  • This position also communicated Volatile Organic Compound notifications and Pricing Communication. You must demonstrate exceptional organizational skills and use independent decision making to proactively solve problems for our customers.
  • Achieve and maintain indepth working knowledge of product uses and functions.
  • Ability to provide proactive and consultative customer service that aligns with our strategy
  • Assist with special projects when necessary including Allocations, Pricing Increases that have impact on our revenue and Reporting
  • Focus on Order Management and Accurate Customer Master Data
  • Drives customer adoption of our portal
  • Processing Sales Orders manual, troubleshooting order discrepancies and assisting customers with pricing, order processing and delivery issues.
  • Responsible for seamless and transparent execution from order acceptance through final product delivery

_Qualifications:
_

  • Must have a bachelor's degree or equivalent experience, preferably in a manufacturing environment.
  • SAP experience desired
  • SharePoint, Smart sheet experience preferred.
  • Critical Skill Sets
  • Communication
  • Listening
  • Agility
  • Team Work
  • Adaptability
  • All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, protected veteran status or other protected status. EEOE/M/F/Vet/Disabled. All your information will be kept confidential according to EEO guidelines._