Accounts Receivable Specialist

2 days ago

Mississauga, Ontario, Canada Loblaw Companies Limited Full time
{"title": "Accounts Receivable Specialist", "content": "Job Summary

We are seeking a highly skilled Accounts Receivable Specialist to join our team at Loblaw Companies Limited. As an Accounts Receivable Specialist, you will be responsible for providing exceptional customer service to all levels of business, maintaining customer accounts, and effectively troubleshooting and identifying reasons for non-payment.

Key Responsibilities
  • Provide excellent customer service to all levels of business
  • Maintain customer accounts as assigned
  • Effectively troubleshoot and identify reasons for non-payment
  • Communicate with customers to resolve on-account balances
  • Process financial assistance claims from patient and pharmacy based on communicated program guidelines
  • Upload financial transactions in SAP and maintain precise records
  • Organize and file relevant documentation for audit purposes
  • Effectively communicate with patient care specialist and program manager to resolve financial assistance payment issues
  • Assist with question and inquiry of reimbursement from patient and pharmacy
  • Maintain a strong understanding of workload and ensure timely collaboration on issues
  • Support various reporting requirements
  • Participate and assist in departmental continuous improvement activities related to process, quality, training etc.
  • Assist with ad-hoc and cross-functional projects and initiatives as required
  • Report all Adverse Events (AE) and Product Technical Complaints (PTC) immediately or as soon as possible upon becoming aware of the event as per current policies and procedures
  • Commitment to promoting a workplace of inclusiveness and belonging
Requirements
  • College diploma or University degree in Accounting
  • Minimum 2 years of related experience
  • Must be computer literate with the ability to learn new programs quickly. Proficiency with MS WORD and MS EXCEL is mandatory
  • Must be able to work independently as well as within a team
  • Must have the ability to prioritize and schedule daily activities while working under tight time constraints
  • Excellent communication skills with the ability to deal both professionally and effectively with external customers
  • Strong attention to detail
  • Demonstrated ability to handle stress effectively and thrive in a fast-paced environment
  • Commitment to excellence and the quality process
  • Prior experience in the healthcare or pharmaceutical industry is preferred
  • Experience with SAP system is preferred
  • Bilingual (French & English) would be an asset
", "lang_code": "en-US"}

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