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Personal Care Specialist

2 months ago

Mississauga, Ontario, Canada AmerisourceBergen Full time
Job Summary

We are seeking a highly skilled Personal Care Specialist to join our team. As a key point of contact for patients, you will play a vital role in ensuring seamless coordination of patient services.

Key Responsibilities
  • Provide exceptional customer service to patients, responding to inquiries and addressing concerns in a timely and professional manner.
  • Collaborate with cross-functional teams to ensure effective communication and coordination of patient services.
  • Develop and maintain strong relationships with patients, healthcare providers, and insurance companies to ensure optimal reimbursement support.
  • Manage patient caseloads, ensuring timely and efficient resolution of issues and concerns.
  • Stay up-to-date on industry developments and regulatory requirements, applying knowledge to improve patient outcomes and program effectiveness.
Requirements
  • Bilingualism (English/French) is an asset, particularly for roles in Quebec and New Brunswick.
  • Experience in a customer service setting, with a strong focus on patient engagement and advocacy.
  • Strong analytical and organizational skills, with the ability to manage multiple priorities and deadlines.
  • Excellent communication and interpersonal skills, with the ability to work effectively with diverse stakeholders.
  • Ability to work autonomously in a remote setting, with minimal supervision.
What We Offer

We provide a comprehensive suite of benefits, including medical, dental, and vision care, as well as a range of wellness programs and resources to support our team members' physical, emotional, and financial well-being.

Our company is committed to providing equal employment opportunity without regard to race, color, religion, sex, sexual orientation, gender identity, genetic information, national origin, age, disability, veteran status, or membership in any other class protected by federal, state, or local law.