CSR - Customer Service Representative CAN

7 days ago

Old Toronto, Ontario, Canada Staples, Inc. Full time

Job Description - CSR - Customer Service Representative CAN

CSR - Customer Service Representative CAN :

Position Summary:

Highly focused on sales generation of merchandise/services within the Service Centre and Copy Centre while demonstrating a high degree of customer awareness and ensuring exceptional customer satisfaction with an accurate, expedient return/exchange/purchase process. Responsible for knowing and understanding the operations of the Copy Centre. Demonstrates a high degree of customer awareness while accurately and expediently processing customers at the checkout. Responsible for processing all general purchases with a focus on generating add-on sales.

Primary Responsibilities:

  • Ensures exceptional customer satisfaction with accuracy and professionalism while processing purchases and customer orders.
  • Takes opportunities for add-on sales to customer.
  • Assists in the resolution of customer complaints, returns and exchanges.
  • Responds to and directs where necessary, customer inquiries related to copy and technology services.
  • Answers telephones and qualifies and directs customers as required.
  • Responsible to take and make copy orders accurately.
  • Follows all correct cash register operations, as well as maintaining SKU integrity when entering services into the register.
  • Maintains loss prevention and privacy standards by completing appropriate paperwork when presented with refunds or exchanges for data products.
  • Accepts proper forms of prescribed tender.
  • Properly secures company funds and physical inventory at all cash stations.
  • Ensures accuracy of customer orders by spot checking throughout processing.
  • Completes and balances all daily cash register paperwork and obtains verification.
  • Follows proper customer order procedures including special and pre-paid orders, ensuring order forms are completed and priced correctly.
  • Stocks and maintains front-end racks/shelves and merchandise areas as assigned.
  • Monitors stock levels of front end paper, supplies, register rolls, shopping bags, etc.
  • Accountable for signing in/out and logging in/out of own till when required.
  • Has a complete understanding of all company policies and procedures relevant to this position, as outlined in the training checklist.
  • Maintains general cleanliness of all workstations, lunchroom and washrooms as assigned, according to company standards.
  • Identifies and communicates suggestions for improvements in all areas of business.
  • Checks all sources of communication for information (white boards, bulletin boards, portal, etc).
  • Associate is expected to maintain a safe working environment and follow all company protocols for safety and is required to report any unsafe working conditions to a manager.
  • As per policy, required to have personal parcels (bags, totes, backpacks, purses, etc.) checked by a manager prior to leaving the store premises.

Basic:

  • Ability to resolve customer concerns in a diplomatic manner.
  • Ability to engage customers in a friendly and professional manner.
  • Capacity to communicate with customers effectively using a variety of mediums.
  • Ability to plan, organize and prioritize efficiently while working in both the Service Desk and Copy Centre areas to effectively serve our customers.
  • Ability to work effectively with ongoing distractions is necessary.
  • Can engage appropriately and work as part of a team.
  • Capacity to work independently and seek out assistance as required.

Preferred:

Experience:

  • Three months to one year of previously related experience is preferred.

Education:

  • Working towards or successful completion of high school is preferred.

Additional Information:

  • Conditions of the work environment are such that minor stress or physical discomfort may occur.
  • You are required to stand in a stationary position for periods of time generally not exceeding two consecutive hours. This would occur while working a cash register.
  • You will be exposed to moderately disagreeable levels of noise generated by the copy equipment.

Staples is an equal opportunity employer committed to diversity and inclusion and we encourage applications from all qualified candidates, including those with disabilities. We will accommodate applicants' needs, upon request, throughout all stages of the recruitment process. Please inform us of the accommodation(s) that you may require. Information received relating to accommodation will be addressed confidentially.

Job Job Retail Locations Location(s) Location(s) CA-ON-Toronto Schedule Schedule Part-time

Employment Statement

Staples Canada is an equal opportunity employer committed to diversity and inclusion and we encourage applications from all qualified candidates, including those with disabilities.

Staples is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, sexual orientation, age, national origin, protected veteran status, disability, or any other basis protected by federal, state, or local law.

#J-18808-Ljbffr

  • Csr - Customer Service Representative

    7 days ago

    Toronto, Ontario, Canada Mr. Handyman Full time

    What does a CSR do at Mr. Handyman of Toronto Central?CSRs who do well in our workplace setting are genuinely excited to help customers, patient, empathetic, and passionately communicative. They love to talk and understand the value of good communication skills. A valuable CSR will put themselves in their customers' shoes and advocate for them when...

  • Csr (Customer Service Representative)

    7 days ago

    Toronto, Ontario, Canada Hoerner Heating & Plumbing Inc. Full time

    Job descriptionResponsibilities: Responding to inbound and making outbound calls to customers Data organization and management using Microsoft Office and Google Docs Assisting executives with administrative tasks Couriering parts as needed Conducting marketing and promotions Other duties as assignedRequirements:- is between 15 and 30 years of age (inclusive)...

  • Customer Service Representative

    6 days ago

    Toronto, Ontario, Canada Teknion Full time

    Why is this role so great? The Customer Service Representative (CSR) is accountable for assuring that customers receive efficient and courteous service. The Customer Service Rep primary focus is on managing an order from point of order placement through to shipment. The CSR will manage and communicate issues related to the customer order. The Customer...

  • Quality Customer Service Representative

    7 days ago

    Toronto, Ontario, Canada Rite Way Freight Ltd. Full time

    This position is open to candidates across Canada and is fully remote. Rite Way Freight is a brokerage firm dedicated to providing top-quality freight delivery services across Canada and the USA.The inspiration behind Rite Way: to provide quality service to our diverse customer base and our unique team. Our priority is to foster long-term relationships with...

  • Customer Service Representative

    7 days ago

    Toronto, Ontario, Canada Tasco Appliances Full time

    Reports To: Director, Client RelationsSummaryThe Customer Service Representative (CSR) provides professional and courteous service and resolves customer issues in a timely and efficient manner. The Customer Service Representative is responsible for serving customers in via the telephone. The CSR is accountable for dealing with customer complaints, inquiries,...

  • Customer Service Representative

    6 days ago

    Toronto, Ontario, Canada University Health Network Full time

    JOB POSTING #928310Position: Customer Service RepresentativeDepartment: Altum HealthSite: TorontoReports to: Site ManagerHours: 37.5 hours per weekSalary: $ $27.26 per hour (To commensurate with experience and consistent with UHN compensation policy)Status: Permanent Full-timeAltum Health is a department within the University Health Network with over 300...

  • Customer Service Representative

    6 days ago

    Toronto, Ontario, Canada CB Canada Full time

    We are seeking a (CSR) Bilingual Customer Service Representative to join our team You will be responsible for helping customers by providing product and service information and resolving technical issues. Bilingual abilities in Spanish are a major plus for the role but are not necessary to apply. Responsibilities: Handle customer inquiries and complaints...

  • Customer Service Representative

    6 days ago

    Toronto, Ontario, Canada University Health Network Full time

    Job Posting #929321Position: Customer Service RepresentativeDepartment: Altum HealthSite: Toronto (Krembil Discovery Tower)Reports to: Site ManagerHours: 37.5 hours per weekSalary Range: $21.81 to $27.26 (Commensurate with experience and consistent with the UHN compensation policy)Status: Permanent Full-timeAltum Health is a department within the University...

  • Customer Service Representative, Csr

    6 days ago

    Toronto, Ontario, Canada Canada Data Communications Management Corp. Full time

    Position: Customer Service RepresentativeType: Full Time, PermanentLocation: North York, ONWe are searching for exceptional talent to join Thistle Printing located in Toronto. If you're a strong customer support leader who has an inherent and relentless passion towards delighting your customers, we want to talk to you As the key client liaison for our...

  • Pharmacy Assistant- Customer Service Representative

    6 days ago

    Toronto, Ontario, Canada MediSystem Pharmacy Limited Full time

    All referred applicants must first be submitted through Workday by a current Loblaw Colleague:At MediSystem Pharmacy, you can use your skills to do meaningful work that has a real impact, in an environment that promotes learning, growth and opportunity. Whether it's your first job or you're ready for a new challenge, MediSystem Pharmacy can turn your...

  • Csr (Customer Service Representative)

    6 days ago

    Toronto, Ontario, Canada Harwood Sales Group Full time

    We are a sales and marketing company based out of Ajax Ontario, looking for motivated and passionate Customer Service Representatives that want to make a difference Looking for full time schedules, Monday to Friday. Please review the following info for more detailsCustomer Service Representative Job Responsibilities: Serves customers by providing product and...

  • Tto - Customer Service Representative

    6 days ago

    Toronto, Ontario, Canada Gardewine Full time

    Gardewine is a Manitoba company, with terminals across Canada and a strong history that dates back to the 1950's. Since being founded in the northern community of Flin Flon we have grown significantly by diversifying within the transportation industry. The most important aspect of our company's operations is our dedicated people; our people will always be...

  • Csr

    6 days ago

    Toronto, Ontario, Canada Assured Automotive Full time

    Toronto, OntarioWe put our team members first. You'll receive a great salary and benefits, and experience the support and opportunity you deserve. You're empowered to make decisions. You control your future.Job Description:Job Overview If you enjoy interacting with people, welcoming customers and overseeing daily shop tasks, this is a great role for you to...

  • Customer Service Representative

    6 days ago

    Toronto, Ontario, Canada Lantic Inc. Full time

    WHY JOIN LANTIC? It's simple: we strive to be a great company to partner with, work for and invest in, offering bestinclass portfolio of natural sweetener solutions. With over 130 years of experience, we have proven that we are committed to creating lasting brand connections and longterm business partnerships. We stand proud of our heritage, and as we grow,...

  • Customer Service Manager

    6 days ago

    Toronto, Ontario, Canada Perativ Full time

    Salary:JOB SUMMARYSince 2005, Access Cash General Partnership, operating as part of Perativ, has been a market leader in ATM services and technology. Operating ATMs for banks (such as BMO and RBC), major retailers (such as Walmart Canada), and a multitude of other businesses, under brand names: Ezee ATM and Access Cash to more than 10,000 ATMs across...

  • Bilingual Customer Service Representative

    4 weeks ago

    Toronto, Ontario, Canada Randstad Canada Full time

    Step into the world of finance as a Bilingual Customer Service Representative in the heart of Toronto. Embrace a hybrid role where you can seamlessly work from the office and your home, making a difference for our esteemed Financial client.Position: Bilingual Customer Service RepresentativeShift: Hybrid (2 days in office, 3 days remote)Salary: Competitive...

  • Bilingual Customer Service Representative

    6 days ago

    Toronto, Ontario, Canada Randstad Canada Full time

    Step into the world of finance as a Bilingual Customer Service Representative in the heart of Toronto. Embrace a hybrid role where you can seamlessly work from the office and your home, making a difference for our esteemed Financial client.Position: Bilingual Customer Service RepresentativeShift: Hybrid (2 days in office, 3 days remote)Salary: Competitive...

  • Bilingual Customer Service Representative

    3 weeks ago

    Toronto, Ontario, Canada Randstad Canada Full time

    Step into the world of finance as a Bilingual Customer Service Representative in the heart of Toronto. Embrace a hybrid role where you can seamlessly work from the office and your home, making a difference for our esteemed Financial client.Position: Bilingual Customer Service RepresentativeShift: Hybrid (2 days in office, 3 days remote)Salary: Competitive...

  • Customer Service Representative

    7 days ago

    Toronto, Ontario, Canada OTT Financial Group Full time

    OTT Financial Group is the parent organization of a group of financial services and investment companies. We leverage cutting-edge fintech innovations to bring excellent financial advice and best-in-class wealth management to our customers and business partners. Empowering 5,000+ merchants and hundreds of thousands of individual clients across Canada, we are...

  • Customer Service Representative

    6 days ago

    Toronto, Ontario, Canada COSENTINO Full time

    Jan 16, 2023- Vaugahn, ON, CAWhat are we looking for:What you will do:As a Customer Service Representative, we expect you to deliver excellent customer service acting as a key liaison between our customers and our company by assisting with general inquiries regarding but not limited to: pricing, products, availability of inventory, delivery schedules, orders...