Quality Customer Service Representative

1 week ago


Toronto, Ontario, Canada Rite Way Freight Ltd. Full time
This position is open to candidates across Canada and is fully remote. Rite Way Freight is a brokerage firm dedicated to providing top-quality freight delivery services across Canada and the USA.

The inspiration behind Rite Way:
to provide quality service to our diverse customer base and our unique team. Our priority is to foster long-term relationships with everyone we partner with because, at our core, we value people.

The Role:
Customer Service Representative

The Customer Service Representative (CSR) is the person at the center of all the action. With your proactive approach to challenges, the CSR recognizes current customer needs for our service. Help manage current customer accounts.
Provide exceptional customer service to customers and carriers.
Solve customer and carrier problems and help resolve issues.
Excellent multitasking skills within their work space as well as computer software programs.
For a senior title, must have 4+ years of relevant experience and the skill-set to prove it
Excellent communication skills both in English (written and oral); French a bonus but not required

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