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Customer Service Representative, Csr

3 months ago

Toronto, Ontario, Canada Canada Data Communications Management Corp. Full time

Position:
Customer Service Representative

Type:
Full Time, Permanent

Location:
North York, ON

We are searching for exceptional talent to join Thistle Printing located in Toronto.

If you're a strong customer support leader who has an inherent and relentless passion towards delighting your customers, we want to talk to you As the key client liaison for our organization, you will work closely with Thistle's high-profile customers who represent some of the leading brands in North America.

In this role you will join a team that forms the heartbeat of our service delivery and is viewed as a trusted partner with our sales organization, our production teams and most importantly our customers.

At Thistle we are uncompromisingly passionate about Helping our Customers Win. If you are a customer support professional who has a deep desire to make a difference, contact us

Key Responsibilities:

  • Serving as the primary interface between our customers, the sales organization and our production teams
  • Analyzing and interpreting Customer requests and translating those requests into requirements that meet our customer's desired outcomes
  • Coordinating of internal resources from start to finish to move a customer's order through the complete production lifecycle
  • Managing customer Inventory levels through historical analysis and review while making informed recommendations to ensure our customers inventory position meets demand cycles
  • Creating external purchase orders as may be required to procure products from Tier 2 Partners
  • Managing mid to complex work back schedules, and project plans to ensure customers production orders are produced and delivered on time meeting all quality standards
  • Effective communication across multiple internal and external stakeholders groups throughout the organization
  • Order Entry
  • Full understanding of Client contract terms and conditions, SOW's and SLA's as assigned
  • Back up for other Customer Service Representatives as required from timetotime
  • Account administration
  • Other duties as assigned

Requirements:

  • A minimum three years experience in production/account management, fulfillment and Litho and digital print
  • Proficient in Word, Excel and Outlook
  • Excellent communication skills, attention to detail, ability to multitask, well developed interpersonal skills, problem solving abilities
  • Able to manage concurrent deliverables and tasks on various assignments in fast paced environment
  • Excellent attention to detail


Data Communications Management Corporation is committed to equal employment opportunity, employs and does not discriminate against all qualified persons without regard to race, color, religion, national origin, sex, age, handicap, or any other classification protected by applicable federal and provincial laws.

We invite resumes from all qualified applicants.

Should you require any accommodation throughout the recruitment and selection process, please inform human resources so that we can ensure your equal participation.