Field Service Technician Ii

1 week ago

Gatineau, Quebec, Canada SysMind LLC Full time

Job Title:
Field Service Technician II

Location:
Gatineau, QC

Duration:
Full Time

Job description

  • As a Field Service Technician, you are part of our services support team and your passion for providing exceptional customer service contributes to our world class high level of customer satisfaction.
  • Acting as a first line response to customers onsite in your assigned territory you will communicate in an open, helpful, and engaging manner with your focus being finding the right solution with each customer.
  • You will connect with our customers to address questions and resolve various problems onsite (some uncommon), knowing when and who to turn to for support.
  • You will organize, triage customer issues, and even handle some problems before they start.
  • No matter the situation, your formal training (provided through NCR) will allow you to provide customers what they need when they need it.
  • Additionally, you will always be on the lookout for preventative measures you can take, escalate issues, and serve as an ambassador for the NCR brand.
  • Your goal is to keep our customers completely assured and satisfied through your technical expertise and consistent and constant communication.

You are:

  • Exceptional at communicating with customers (by maintaining strong relationships, handling problems before they start, and making sure customers have what they need when they need it). In fact, that's your specialty.
  • Oh, and you have some great formal training (or considerable experience) in tech systems and know the ins and outs of products like large servers, mainframe computers, and imaging software.
  • Sounds familiar (and exciting)? You'd be an excellent fit as our newest Field Service Technician II (FST II).
  • And when things must get done, you'll always lend your manual skills to resolve technical problems.
  • What makes this more exciting? Knowing that it's all to help make life easier for people all over the world, through more than 550 million transactions every day.
  • Our clients are restaurants, shops, banks, and airports. They come to us for software, hardware, and services.
  • Your skills make sure we can assist them in the ways they need it the most.

You can expect to:

  • Service electromechanical equipment like ATMs and selfcheckout systems within an assigned territory—with the goal of keeping our customers completely assured and satisfied.
  • Perform hardware maintenance, installation, network management, multivendor maintenance, and software support.
  • Unleash your manual skills on products like peripherals, large system printers, small and enterprise level servers, communications equipment, networks, and item processing sorters.
  • Build great working relationships among colleagues and customers based on our customer Service Level Agreements (SLAs).
  • When issues come up, your job is to respond them by either handling them, or by pulling in the proper associate, team member, or territory manager who can.
  • Perform maintenance repair and system overhauls as a matter of routine (like modular swaps and unit replacements).
  • You'll surely always be on the lookout for preventative measures you can take to correct any and all technical problems before they happen.
  • Capture customer information so that we can complete any invoicing, as well as stay in contact to ensure we're providing the best possible service.

People describe you as:

  • A fantastic communicator who does everything in your power to meet customers' needs—someone who follows up to make sure you did the work right.
  • A stickler for recordkeeping.
  • Which comes in handy when you're asked to log all customer calls and activity, plus track all expenses incurred in the delivery of services (like phone calls or driving).
  • Someone looking to tackle an intense but rewarding role.
  • You like responsibility and are outstanding at managing everything and are motivated selfstarter who can be depended upon to work efficiently and with little supervision.

You Have

  • Must have a valid Canadian applicable provincial driver's license (not a learner permit) and clean driving record that satisfies NCR fleet requirements
  • Must have valid passport to travel to the US for training.
  • Ability to perform essential functions of the job with or without a reasonable accommodation
  • Essential functions of this position include prolonged travel with driving several hours per day, rotating and weekend shifts, carrying and lifting tools, parts, and equipment weighing up to 50 lbs. without assistance, bending, squatting, walking, standing, sitting, reaching, working with your hands, and repetitively grasping and manipulating objects of varying size and weight requiring fine motor skills and handeye coordination for prolonged periods of time
  • Up to three years of related experience (but more than that is always a plus).
  • A+ Certification, PC skills, basic electronic skills, and some specific hardware and

  • Intermediate Technician

    1 week ago

    Gatineau, Quebec, Canada Calian Full time

    Position Overview:Calian is looking for Intermediate Technician for a Fuel Laboratory in Gatineau.Location Gatineau, QCJob Type Full TimeResponsibilities: Provide technical support to the section or the development of other ISO 17025, training and/or information management; proposing suitable procedures and appropriate recommendations in order to improve...

  • Field Operations Technician

    1 week ago

    Gatineau, Quebec, Canada Xplore Inc. Full time

    We are seeking to hire a full-time, permanent Field Operations Technician with in Gatineau, Pontiac and Shawville area in Quebec. Reporting into the Field Operations Manager, you will be responsible for the hands-on day-to-day integration, repair and maintenance of the Xplore network. You are a self

  • Field Operations Technician

    1 week ago

    Gatineau, Quebec, Canada Xplore Full time

    We are seeking to hire a full-time, permanent Field Operations Technician with in Gatineau, Pontiac and Shawville area in Quebec. Reporting into the Field Operations Manager, you will be responsible for the hands-on day-to-day integration, repair and maintenance of the Xplore network. You are a self-starter who works well both independently and as part of a...

  • Field Operations Technician

    4 weeks ago

    Gatineau, Quebec, Canada Xplore Full time

    We are seeking to hire a full-time, permanent Field Operations Technician with in Gatineau, Pontiac and Shawville area in Quebec. Reporting into the Field Operations Manager, you will be responsible for the hands-on day-to-day integration, repair and maintenance of the Xplore network. You are a self-starter who works well both independently and as part of a...

  • Owss Wlav Fts Chassis Technician

    1 week ago

    Gatineau, Quebec, Canada General Dynamics Land Systems Full time

    Location: Gatineau, QC, CanadaDate Posted: May 11, 2023Requisition ID: 1211Job Category: Program/Project ManagementCareer Level: P5- SpecialistRemote Work Options: HybridClearance Type: Ability to obtainDescriptionPosition Description: The posting is for a longterm position with General Dynamics Land Systems in the National Capital Region (NCR) in support of...

  • Technical Manager Ii

    1 week ago

    Gatineau, Quebec, Canada BGIS Full time

    Who We AreSUMMARYThe Technical Manager II supports the account leader in achieving greater efficiencies, cost savings and client satisfaction by implementing and driving a consistent approach in the execution of facility management programs throughout the account.KEY DUTIES & RESPONSIBILITIESFacility Management Programs (HS&E) Represents the account at...

  • Building Maintenance Technician Iii

    1 week ago

    Gatineau, Quebec, Canada BGIS Full time

    Who We AreBGIS is a leading provider of customized facility management and real estate services. With our combined team of over 6, 500 globally, we relentlessly focus on enabling innovation through the services we deliver, while actively looking for new opportunities that will enable innovation for our clients' businesses. Globally, we manage over 320...

  • Sterilization Technician

    1 week ago

    Gatineau, Quebec, Canada Vision Group Full time

    See if you are our next:MEDICAL DEVICE REPROCESSING TECHNICIAN/ STERILISATION TECHNICIAN | Gatineau, QCWorking in for LASIK MD (a partner of Vision Group), is to help improve people's eyesight. It is having the feeling of mission accomplished and a job well done. It is seeing happiness in the eyes of patients and realizing that you have changed the way they...

  • Owss Wlav Fts Turret Technician

    7 days ago

    Gatineau, Quebec, Canada General Dynamics Land Systems Full time

    Location: Gatineau, QC, CanadaDate Posted: May 8, 2023Requisition ID: 1179Job Category: Program/Project ManagementCareer Level: P5- SpecialistRemote Work Options: HybridClearance Type: Ability to obtainDescriptionPosition Description: The posting is for a longterm position with General Dynamics Land Systems in the National Capital Region (NCR) in support of...

  • Owss Wlav Fts Turret Electro-optical Technician

    1 week ago

    Gatineau, Quebec, Canada General Dynamics Land Systems Full time

    DescriptionPOSITION DETAILSPosition Description: The posting is for a longterm position with General Dynamics Land Systems in the National Capital Region (NCR) in support of the Department of National Defence (DND) This position is embedded within the DAVPM 2 Equipment Management Team (EMT) as part of the Optimized Weapon System Support (OWSS) Wheeled Light...

  • Technicien Ii

    1 week ago

    Gatineau, Quebec, Canada BGIS Full time

    **À propos de BGIS****SOMMAIRE**Le **technicien II **est responsable des services d'entretien et de réparations habituels et sur demande sur les composants non techniques (par exemple les murs, les planchers, etc.) des installations. Le technicien II est aussi responsable d'effectuer des travaux selon les pratiques et procédures établies et de répondre...

  • Spécialiste II

    1 week ago

    Gatineau, Quebec, Canada Ville de Gatineau Full time

    Job description À ce titre, le spécialiste II (cours d'activité physique de groupe) planifie, organise, anime, contrôle et évalue les activités selon les buts et objectifs du Service des loisirs, des sports et du développement des communautés. Il voit au bon déroulement de chaque séance. Il prépare et présente le plan de cours ou d'atelier au...

  • Entry level Technician

    1 week ago

    Gatineau, Quebec, Canada CIMA Canada Inc Full time

    At CIMA+, you'll find a place where you'll have many opportunities to learn and develop while working on engaging projects. At CIMA+, you'll find a place where you'll have many opportunities to learn and develop while working on engaging projects. You will have the flexibility to manage your work on your own terms and define what work-life balance means to...

  • Gas Technician

    7 days ago

    Gatineau, Quebec, Canada Gazconfort Full time

    Job Title: Gas Technician**Responsibilities**:- Install, maintain, and repair gas lines and gas appliances- Perform routine inspections and tests to ensure the safe operation of gas systems- Troubleshoot and diagnose issues with gas equipment and systems- Follow safety protocols and guidelines to prevent accidents and ensure compliance with regulations-...

  • Gas Technician

    1 week ago

    Gatineau, Quebec, Canada Gazconfort Full time

    Job Title: Gas Technician**Responsibilities**:- Install, maintain, and repair gas lines and gas appliances- Perform routine inspections and tests to ensure the safe operation of gas systems- Troubleshoot and diagnose issues with gas equipment and systems- Follow safety protocols and guidelines to prevent accidents and ensure compliance with regulations-...

  • Network Administration Technician

    1 week ago

    Gatineau, Quebec, Canada CÉGEP Heritage College Full time

    Cégep Heritage College is located in Gatineau, Québec, next to the National Capital Region's Gatineau Park. It is the region's only public, tuition-free, English-language college, offering innovative and personalized instruction across 19 Career, Pre-University and Continuing Education programs in its modern, state-of-the-art facilities. Cégep Heritage...

  • Industrial Structure Technician

    1 week ago

    Gatineau, Quebec, Canada CIMA+ Full time

    Welcome to a place where people are at the heart of everything we do.Welcome to people with an inspiring vision and who seek stimulating challenges. At CIMA+, you'll find a place where you'll have many opportunities to learn and develop while working on engaging projects.We are a firm 100% owned by its employees and we value a collaborative and...

  • Computer Technician

    7 days ago

    Gatineau, Quebec, Canada CÉGEP Heritage College Full time

    Cégep Heritage College is located in Gatineau, Québec, next to the National Capital Region's Gatineau Park. It is the region's only public, tuition-free, English-language college, offering innovative and personalized instruction across 19 Career, Pre-University and Continuing Education programs in its modern, state-of-the-art facilities. Cégep Heritage...

  • Filed Service Technician

    7 days ago

    Sainte-Thérèse-de-la-Gatineau, Quebec, Canada AppleOne Full time

    Our Client in Boisbriand Quebec is looking for Field Service Technicians to add to their TeamThis Service Technician POSITION Offers:HOURS:8am – 5pm / flexible on weekends and during the weekPAY:$25 - $32/hour Premium of $300/month for being on-call Benefits RRSP planWellness Program (reimbursement program: gym, yoga and related programs) ($100/quarter) ...

  • Agent/Agente de bureau, classe II

    7 days ago

    Gatineau, Quebec, Canada Collège Saint-Alexandre de la Gatineau Full time

    Agent / Agente de bureau, classe II (réceptionniste) Sous l'autorité de la Responsable de la gestion administrative, l'agent de bureau classe II est responsable de recevoir les appels téléphoniques et les personnes se présentant au Collège afin de les acheminer au bon endroit et d'apporter une réponse adéquate, correspondant à son niveau de...