Associate Director, Concessions Development

1 week ago


Toronto, Ontario, Canada Greater Toronto Airports Authority Full time

Your way forward:
Join Canada's busiest airport as our next Associate Director, Concessions Development


Do you want to help transform Toronto Pearson into the global airport of the future? We're committed to becoming one of the most advanced, sustainable, and passenger-friendly airports in the world - and we need your help.

This is your chance to play an essential role:

building the story of Pearson's transformation and engaging meaningfully with a range of critical partners to build trust and support for organizational mandates and priorities.


Position Summary:

Under the general guidance of the Director, Concessions Management & Development, the Associate Director plays a critical role in the operational excellence and performance of Toronto Pearson's retail, food and beverage, and capital development programs as we strive toward fulfilling our vision to focus on the airport for the future

This position will:

  • Lead and develop creative and innovative strategies to increase commercial revenues while enhancing the passenger experience
  • Develop strong and strategic relationships with current and new operators, while building strategic alliances and partnerships that result in a fullscale operational excellence along with a variety of banners and concepts that will attract, Serve, and delight our customers and consistently deliver value
  • Serve as lead relationship manager on the complex, exclusive Duty-Free account, Food and Beverage portfolio, services and duty paid business
  • Grow the Greater Toronto Airport Authority's (GTAA) nonaeronautical revenue by establishing new concession partnerships and increasing sales from existing clients
  • Oversee all commercial capital development both with the GTAA and partners by building a world class business with the intent to grow the value of the Pearson property
  • Lead a commercial sales portfolio of $500 million and growing on average of 912% per annum and a revenue target of over $140 million and growing (pre and post pandemic)

As Associate Director, Concessions Development, you will:

  • Lead the team responsible for the development and implementation of retail plans, merchandise plans and strategies. Includes identifying capital needs, developing and presenting business cases and project charters, resource, and planning
  • Develop the scope, guidelines, bidding procedures, performance monitoring and contractual framework for commercial RFPs, LOIs, EOIs
  • Determine the highest yielding and best use of commercial space for existing and new terminal development projects; Identify new space requirements
  • Develop and present detailed discussions papers and business cases regarding innovative and significant business initiatives that will drive NAR
  • Negotiate with senior staff (including CEO level) of major partner organizations all aspects of lease and commercial activities, including rental formulas, terms and compliance requirements
  • Interact closely with GTAA teams to establish proper understanding of the communication needs of our partners by maintaining regular and timely communication with all Retail, Services and Culinary Partners
  • Handson Relationship Manager with Duty Free ($200 million sales target) and LS Travel Retail ($50 Million sales target)
  • Lead the execution of the key growth and marketing plans with key concession partners
  • Lead the team in the development of tenant compliance and performance standards
  • Develop and maintain the formal pricing policy or practice and parameters for each category of retail business operating at Toronto Pearson.
  • Establish the requirements for general maintenance services (janitorial, waste removal, etc.) as required by commercial partners to ensure the proper maintenance of partnerspace
  • Consult with Legal and Commercial Agreement Administration (CAA) on issues and develop strategies to deal with ongoing or significant noncompliance items
  • Responsible for planning, scheduling, financial tracking and implementation of all department infrastructure projects related to commercial, passenger services and customer service. (Excludes IT related projects)
  • Responsible for developing and leading the project/program plans for new store development in the airport alongside the project Manager and Tenant while ensuring all GTAA processes are followed
  • Be the point of contact for the tenant during construction phase and lead a team of project managers and contracted resources
  • Establish annual budgets and forecasts
  • Responsible for capital budget ranging from $10 million and up each year
  • Coaches, mentors and develops individuals and teams to rise to their full potential while providing timely, constructive and consistent feedback and personal development opportunities

This is a chance to be on the frontline of history at Toronto Pearson.

To do so, you will bring:


  • Post-Secondary diploma in Business Management, hospitality, restaurant management or related field
  • 7+ years'


  • Toronto, Ontario, Canada ALSTOM Full time

    Req ID:369484Leading societies to a low carbon future, Alstom develops and markets mobility solutions that provide the sustainable foundations for the future of transportation. Our product portfolio ranges from high-speed trains, metros, monorail, and trams to integrated systems, customised services, infrastructure, signalling and digital mobility solutions....


  • Toronto, Ontario, Canada Compass Group Full time

    You might not know our name, but you know where we are. That's because Compass Group Canada is part of a global foodservice and support services company that's the 6th largest employer in the world, with 625,000 employees.You'll find us in schools, colleges, hospitals, office buildings, senior living communities, tourist attractions, sports venues, remote...


  • Toronto, Ontario, Canada Compass Group Full time

    You might not know our name, but you know where we are. That's because Compass Group Canada is part of a global foodservice and support services company that's the 6th largest employer in the world, with 625,000 employees.You'll find us in schools, colleges, hospitals, office buildings, senior living communities, tourist attractions, sports venues, remote...


  • Old Toronto, Ontario, Canada Aecon Concessions Full time

    Come Build Your Career at Aecon! As a Canadian leader in infrastructure development, Aecon is building what matters for future generations to thrive. We lead impactful infrastructure projects, at the forefront of transformational change in transportation and energy, partnering every day to build, connect, power, and strengthen our communities.At Aecon, you...


  • Toronto, Ontario, Canada Aecon Concessions Full time

    It has come to our attention that various international organizations or individuals have been offering false employment opportunities at Aecon Group Inc. employment policies and processes involve interviews, and candidates who seek employment are never required to pay us any sum of money. We also do not extend formal offers of employment or execute...


  • Toronto, Ontario, Canada Aecon Concessions Full time

    Select how often (in days) to receive an alert: It has come to our attention that various international organizations or individuals have been offering false employment opportunities at Aecon Group Inc. Aecon Group Inc. employment policies and processes involve interviews, and candidates who seek employment are never required to pay us any sum of money. To...


  • Toronto, Ontario, Canada THE NATURE CONSERVANCY Full time $100,000

    THE NATURE CONSERVANCY Associate Director of Development MADISON , Wisconsin Apply Now JOB REQUIREMENTS: WHAT WE CAN ACHIEVE TOGETHER The Associate Director ofDevelopment works closely with the development team to implement andcoordinate effective multi-year strategies and plans for gift prospects,including corporate, foundation, and individual donors. This...


  • Toronto, Ontario, Canada University of Toronto Full time

    Date Posted:05/30/2024Req ID: 37619Faculty/Division: School of ManagementDepartment: Joseph L. Rotman School of ManagementCampus: St. George (Downtown Toronto)Description:About us:The Rotman School of Management is part of the University of Toronto, a global centre of research and academic excellence at the heart of Canada's commercial and financial...


  • Toronto, Ontario, Canada Manulife Insurance Malaysia Full time

    Director/Associate Director, Asia Asset Liability Management page is loaded Director/Associate Director, Asia Asset Liability Management Apply locations Singapore Hong Kong time type Full time posted on Posted Yesterday job requisition id JR We are a leading financial services provider committed to making decisions easier and lives better for our customers...


  • Toronto, Ontario, Canada Aecon Concessions Full time

    All interviews at Aecon Group Inc. are free of charge and never involve any payment. We do not conduct employment agreements through social media. Beware of false employment opportunities from individuals or organizations. We take this issue very seriously and work with authorities to stop such schemes. Report any suspicious activity to local...


  • Toronto, Ontario, Canada Child Development Institute Full time

    Who we areChildren are at the front and centre of what we do; they are the foundation of our purpose and the basis for our evidence-driven strategy. Our mission is to transform the lives of children, youth and their families by developing and delivering innovative, research-based mental health and early learning programs. At the Child Development Institute...


  • Toronto, Ontario, Canada Child Development Institute Full time

    Who we areChildren are at the front and centre of what we do; they are the foundation of our purpose and the basis for our evidence-driven strategy. Our mission is to transform the lives of children, youth and their families by developing and delivering innovative, research-based mental health and early learning programs. At the Child Development Institute...


  • Toronto, Ontario, Canada Child Development Institute Full time

    Children are at the front and centre of what we do; they are the foundation of our purpose and the basis for our evidence-driven strategy. Our mission is to transform the lives of children, youth and their families by developing and delivering innovative, research-based mental health and early learning programs. At the Child Development Institute (CDI), we...


  • Toronto, Ontario, Canada Capital Markets Advisors LLC Full time

    CMA is boutique Consultancy & Recruiting firm specializing in the Financial Services sector, we are representing a distinguished asset management firm that is seeking a talented Associate Director, Sales to join their dynamic team. As the Associate Director, Sales, you will play an integral role supporting our sales leaders and contributing to the...


  • Toronto, Ontario, Canada Capital Markets Advisors LLC Full time

    CMA is boutique Consultancy & Recruiting firm specializing in the Financial Services sector, we are representing a distinguished asset management firm that is seeking a talented Associate Director, Sales to join their dynamic team. As the Associate Director, Sales, you will play an integral role supporting our sales leaders and contributing to the...

  • Associate Director

    1 week ago


    Toronto, Ontario, Canada Graham Full time

    Graham is an employee-owned construction solutions partner that services the buildings, industrial, infrastructure, water and project finance sectors. We deliver lasting value for our clients through meticulous planning and scheduling, while upholding rigorous safety and quality standards. With offices throughout North America, our passionate and...

  • Concession Cook

    1 week ago


    Toronto, Ontario, Canada MLSE Full time

    Company DescriptionAt Maple Leaf Sports & Entertainment Partnership (MLSE), we are committed to creating an inclusive workplace that is representative of our community and where all employees feel they belong and can reach their full potential. We are Canada's preeminent leader in delivering top quality sport and entertainment experiences and one of North...


  • Toronto, Ontario, Canada Talentsphere Staffing Solutions Full time

    Job Description - Associate Director, Sales & Marketing IVDJob Title: ASSOCIATE DIRECTOR SALES & MARKETING (IVD)Location: GREATER VANCOUVER, BCCompensation: Base Salary of $90K-100K, $140K OTE Are you seeking an exciting career opportunity in the biotech sector? Our client, a clinical-stage biotechnology company located in Greater Vancouver, British...


  • Toronto, Ontario, Canada SickKids Foundation Full time

    SICKKIDS FOUNDATION IS ON THE HUNT FOR AN:EXTRAORDINARY:ASSOCIATE DIRECTOR, MAJOR GIFTS:ABOUT USSickKids Foundation, with over 50 years of philanthropic impact in 2023, is Canada's largest charitable funder of child health research, learning and care, raising over $200 million last year. As a national charity, SickKids Foundation invests in national and...

  • Director, Planning

    1 week ago


    Toronto, Ontario, Canada Aecon Concessions Full time

    Press Tab to Move to Skip to Content Link Select how often (in days) to receive an alert: It has come to our attention that various international organizations or individuals have been offering false employment opportunities at Aecon Group Inc. employment policies and processes involve interviews, and candidates who seek employment are never required to pay...