Operations Clerk,

1 week ago

Burnaby, British Columbia, Canada Loomis Express Full time



POSITION:
Operations Clerk



SHIFT:
Monday to Friday, 15:00 to 23:00


From deliveries to the Alaskan Gold Rush in 1905 through armoured cars to ground and courier service, the Loomis brand has a long history of providing Canadian clients with high quality domestic service.

Owned by TFI International, Loomis Express contributes to their annual operating revenue of over 5 billion dollars.

As a national provider in the Courier sector, Loomis works in synergy with other TFI companies to provide excellent product delivery and client service.


DUTIES & RESPONSIBILITIES:

  • Data entry duties and video monitoring responsibilities.
  • Video encoding data entry
  • Realtime correction of parcel data for sortation purposes.


 Video monitoring
  • Tracking the realtime movement of parcels through the sortation system to prevent overload of conveyor equipment.
  • Closely monitor up to multiple video feeds to detect any process flow issues affecting the sortation of parcels.
  • Conveyor system status monitoring
  • Realtime monitoring of sortation system alerts and communications to the operations team in the warehouse.
  • Assisting with the management of daily operational activities.
  • Performing administrative tasks, such as answering phones, maintaining computer and manual filing systems, and preparing and maintaining operations documents and reports.
  • Track customer complaint escalations
  • Effective customer call handling and communications to ensure that escalated issues are handled quickly and effectively.
  • Arranging and assisting with the onboarding of new employees.
  • Assist in training new processes, policies, and job responsibilities.
  • Update and keep current employee and Owner Operator files.
  • Support coordination and maintain all paperwork for any injury or WCB issues.
  • Keep current all Health and Safety Records/Minutes/Facility Audits
  • Review and audit all invoices from vendors; ensure accuracy of work performed and review findings with Service Centre Manager/Area Director
  • Assisting with scheduling of Heavy Equipment pickup vehicles, staff, and customer requirements.
  • Managing driver route dispatch calls.
  • Daily facetoface interactions with drivers regarding delivery and pickup performance.
  • Review Owner Operator invoices for accuracy
  • Ensure all paperwork is current and up to date on company owned vehicles, including decals/tickets.
  • Complete supply ordering and the production of purchase orders.
  • Missort analysis
  • Performs other duties as assigned.

QUALIFICATIONS:

  • Proven ability to maintain confidentiality.
  • Ability to thrive and work effectively in a fast paced and sometimes hectic work environment.
  • Excellent interpersonal skills.
  • Proven communication skills written & oral.
  • Demonstrated drive, initiative & flexibility to ensure task completion.
  • Manage multiple activities/deadlines/reports.


 Excellent typing skills
  • Speed and accuracy.
  • Attention to detail and problemsolving skills.
  • Ability to provide and receive constructive feedback.
  • Ability to work efficiently as part of a team and individually, as needed.


We would like to thank all applicants in advance for their interest, however only those who meet the above qualifications will be contacted.


Job Types:
Full-time, Permanent

Pay:
From $43,254.00 per year

Benefits:

  • Company pension
  • Dental care
  • Disability insurance
  • Employee assistance program
  • Extended health care
  • Life insurance
  • Onsite parking
  • Vision care

Schedule:

  • 8 hour shift
  • Evening shift
  • Monday to Friday

Work Location:
In person

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