Current jobs related to Customer Experience Associate - St Marys - TD Bank
-
Customer Experience Associate
3 months ago
St. Marys, Canada TD Bank Full time**Work Location**: St Marys, Ontario, Canada **Hours**: 30 **Line of Business**: Personal & Commercial Banking **Pay Details**: **KEY ACCOUNTABILITIES** **CUSTOMER** - **Create an exceptional customer experience with every customer interaction and contribute to the ongoing improvement of the overall branch customer experience through service and...
-
Customer Experience Manager
3 weeks ago
Fort St. John, Canada Patel Family And Associate Business LTD. Full timeAbout the RoleWe are seeking a highly organized and experienced Customer Service Supervisor to join our team at Patel Family And Associate Business LTD. As a key member of our customer support team, you will be responsible for supervising staff, assigning sales workers to duties, and ensuring that our customers receive exceptional service.Key...
-
Customer Experience Associate
1 week ago
St. Jacobs, Canada Scotiabank Full timeCustomer Experience Associate **About the Role** As a Customer Experience Associate at Scotiabank, you will be the face of our branches, providing exceptional service to our customers. Your primary focus will be to understand and meet the needs of our customers, building strong relationships and delivering a personalized experience. **Key...
-
Customer Experience Associate
1 week ago
St. Jacobs, Canada Scotiabank Full timeCustomer Experience Associate **About the Role** As a Customer Experience Associate at Scotiabank, you will be the face of our branches, providing exceptional service to our customers. Your primary focus will be to understand and meet the needs of our customers, building strong relationships and delivering a personalized experience. **Key...
-
Customer Experience Associate
1 week ago
St. Jacobs, Canada Scotiabank Full timeCustomer Experience Associate **About the Role** As a Customer Experience Associate at Scotiabank, you will be the face of our branches, providing exceptional service to our customers. Your primary focus will be to understand and meet the needs of our customers, building strong relationships and delivering a personalized experience. **Key...
-
Customer Experience Associate
1 week ago
St. Jacobs, Canada Scotiabank Full timeCustomer Experience Associate role requires building strong customer relationships, delivering excellent service, and uncovering customers' needs. As a Customer Experience Associate, you will be the face of our branches, connecting with customers in a relatable way and providing exceptional service throughout their journey. Take a proactive approach...
-
Customer Experience Associate
1 day ago
St Stephen, Canada Scotiabank Full timeAbout the RoleAs a Customer Experience Associate at Scotiabank, you will be the face of our branches, delivering exceptional service to our customers and helping them achieve their financial goals.Our ideal candidate is a people-centric individual who can connect with customers in a relatable way, taking a proactive approach to discovering their needs and...
-
Customer Experience Associate
22 hours ago
St Stephen, Canada Scotiabank Full timeAbout the RoleAs a Customer Experience Associate at Scotiabank, you will be the face of our branches, delivering exceptional service to our customers and helping them achieve their financial goals.Our ideal candidate is a people-centric individual who can connect with customers in a relatable way, taking a proactive approach to discovering their needs and...
-
Customer Experience Associate
20 hours ago
St Stephen, Canada Scotiabank Full timeAbout the RoleAs a Customer Experience Associate at Scotiabank, you will be the face of our branches, delivering exceptional service to our customers and helping them achieve their financial goals.Our ideal candidate is a people-centric individual who can connect with customers in a relatable way, taking a proactive approach to discovering their needs and...
-
Customer Experience Associate
4 days ago
St. Catharines, Ontario, Canada Scotiabank Full timeAbout the RoleWe are seeking a highly skilled and customer-focused individual to join our team as a Customer Experience Associate. As a key member of our branch network, you will play a vital role in delivering exceptional service to our customers and helping them achieve their financial goals.Key ResponsibilitiesProactively identify and address customer...
-
Customer Experience Associate
4 days ago
St. Catharines, Ontario, Canada Scotiabank Full timeAbout the RoleWe are seeking a highly skilled and customer-focused individual to join our team as a Customer Experience Associate. As a key member of our branch network, you will play a vital role in delivering exceptional service to our customers and helping them achieve their financial goals.Key ResponsibilitiesProactively identify and address customer...
-
Customer Experience Associate
5 days ago
St. Catharines, Ontario, Canada Scotiabank Full timeAbout the RoleWe are seeking a highly skilled and customer-focused individual to join our team as a Customer Experience Associate. As a key member of our branch network, you will play a vital role in delivering exceptional service to our customers and helping them achieve their financial goals.Key ResponsibilitiesProactively identify and address customer...
-
Customer Experience Associate
1 week ago
St. John's, Newfoundland and Labrador, Canada TD Bank Full timeJob SummaryWe are seeking a highly motivated and customer-focused individual to join our team as a Customer Experience Associate. In this role, you will be responsible for delivering exceptional customer service and support to our clients, while also contributing to the overall success of our branch.Key ResponsibilitiesCustomer Service: Provide exceptional...
-
Customer Experience Associate
1 week ago
St. John's, Newfoundland and Labrador, Canada TD Bank Full timeJob SummaryWe are seeking a highly motivated and customer-focused individual to join our team as a Customer Experience Associate. In this role, you will be responsible for delivering exceptional customer service and support to our clients, while also contributing to the overall success of our branch.Key ResponsibilitiesCustomer Service: Provide exceptional...
-
Customer Experience Associate
3 weeks ago
St Stephen, Canada Scotiabank Full timeRequisition ID: 205518 Join a purpose driven winning team, committed to results, in an inclusive and high-performing culture. About the role As a Customer Experience Associate, you are the face, character and heart of our branches. Scotiabank is a place where we put our customers first, and our priority is to help them achieve their financial goals. Our...
-
Customer Experience Associate
7 days ago
St. Albert, Alberta, Canada Scotiabank Full timeAbout the RoleWe are seeking a highly skilled and customer-focused individual to join our team as a Customer Experience Associate. As a key member of our Canadian Banking Branch network, you will play a vital role in delivering exceptional service to our customers and helping them achieve their financial goals.Key ResponsibilitiesProactively identify and...
-
Customer Experience Associate
7 days ago
St. Albert, Alberta, Canada Scotiabank Full timeAbout the RoleWe are seeking a highly skilled and customer-focused individual to join our team as a Customer Experience Associate. As a key member of our Canadian Banking Branch network, you will play a vital role in delivering exceptional service to our customers and helping them achieve their financial goals.Key ResponsibilitiesProactively identify and...
-
Customer Experience Associate
6 days ago
St. Albert, Alberta, Canada Scotiabank Full timeAbout the RoleWe are seeking a highly skilled and customer-focused individual to join our team as a Customer Experience Associate. As a key member of our Canadian Banking Branch network, you will play a vital role in delivering exceptional service to our customers and helping them achieve their financial goals.Key ResponsibilitiesProactively identify and...
-
Customer Experience Associate
2 days ago
St. Catharines, Ontario, Canada TD Full timeKey ResponsibilitiesAs a Customer Experience Associate at TD, you will be responsible for creating an exceptional customer experience with every interaction and contributing to the ongoing improvement of the overall branch customer experience through service and advice.Customer FocusCreate an exceptional customer experience with every customer...
-
Customer Experience Associate
2 days ago
St. Catharines, Ontario, Canada TD Full timeKey ResponsibilitiesAs a Customer Experience Associate at TD, you will be responsible for creating an exceptional customer experience with every interaction and contributing to the ongoing improvement of the overall branch customer experience through service and advice.Customer FocusCreate an exceptional customer experience with every customer...
Customer Experience Associate
3 months ago
Work Location:
St Marys, Ontario, Canada
Hours:
30
Line of Business:
Personal & Commercial Banking
Pay Details:
KEY ACCOUNTABILITIES
CUSTOMER
-
Create an exceptional customer experience with every customer interaction and contribute to the ongoing improvement of the overall branch customer experience through service and advice:
Complete a broad range of financial transactions (e.g.
-
Assist with responding and resolving customer concerns, escalating when necessary:
Identify customer needs and determine solutions to customer problems, and open a limited range of products and/or services for customers
SHAREHOLDER
-
Support the achievement of business objectives by supporting advice goals:
Promote products, advice, services and banking capabilities:
Contribute to business objectives for Operational Excellence:
Support the timely and accurate completion of business processes and procedures:
Escalate non-standard or high-risk transactions / activities as necessary:
Support and participate in process improvement opportunities:
Ensure necessary due diligence to support the accuracy of all customer transactions / activities:
Be knowledgeable of and comply with Bank Code of Conduct
EMPLOYEE / TEAM
-
Participate fully as a member of the team, promote team effectiveness and contribute to a positive work environment:
Support the team by continuously developing knowledge in own area:
Participate in personal performance management and development activities, including cross training within own team:
Keep others informed and up-to-date about all relevant or useful information related to day-to-day activities:
Contribute to a fair, positive and equitable environment that supports a diverse workforce:
Act as a brand champion for your business area/function and the bank, both internally and/or externally
BREADTH & DEPTH
-
Requires established customer service skills to perform a range of routine activities and multi-step customer transactions, generally with limited financial impact:
Requires a broad knowledge regarding basic product suite of business supported:
Evaluates and recommends customer solutions from established options:
Understands how the assigned duties relate to others in the customer or advice team and how the team integrates with others:
Identifies and assesses customer problems in straight forward situations using standard procedures, and escalates non-standard issues internally; typically addressing routine requests requiring mínimal discretion:
Impacts team results through the quality of the services or information provided to customers:
Follows standardized advice and customer service procedures and practices and recommends opportunities to improve processes in their own work area:
Uses communication skills to exchange/clarify product/process information with composure and ensures underlying details are understood:
Requires working knowledge and skills developed through formal training or work experience:
Generally reports to a Manager Customer Experience or Branch Manager
EXPERIENCE & EDUCATION
-
High School diploma and/or:
-
1+ years of relevant experience:
Post-Secondary or Undergraduate degree (in related field) preferred
Who We Are:
TD is one of the world's leading global financial institutions and is the fifth largest bank in North America by branches/stores. Every day, we deliver legendary customer experiences to over 27 million households and businesses in Canada, the United States and around the world. More than 95,000 TD colleagues bring their skills, talent, and creativity to the Bank, those we serve, and the economies we support. We are guided by our vision to Be the Better Bank and our purpose to enrich the lives of our customers, communities and colleagues.
TD is deeply committed to being a leader in customer experience, that is why we believe that all colleagues, no matter where they work, are customer facing. As we build our business and deliver on our strategy, we are innovating to enhance the customer experience and build capabilities to shape the future of banking. Whether you've got years of banking experience or are just starting your career in financial services, we can help you realize your potential. Through regular leadership and development conversations to mentorship and training programs, we're here to support you towards your goals. As an organization, we keep growing - and so will you.
Our Total Rewards Package
**Our Total Rewards package reflects the investments we make in our colleagues to help them and their families achieve their financial, physical, and mental well-being goals. Total Rewards
