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Customer Experience Associate

2 months ago

St Stephen, Canada Scotiabank Full time
About the Role

As a Customer Experience Associate at Scotiabank, you will be the face of our branches, delivering exceptional service to our customers and helping them achieve their financial goals.

Our ideal candidate is a people-centric individual who can connect with customers in a relatable way, taking a proactive approach to discovering their needs and listening to understand what they are asking for.

  • Process day-to-day transactions with accuracy and efficiency
  • Nurture long-standing relationships with customers, identifying and fulfilling simple sales opportunities
  • Be a technology expert, introducing clients to our mobile banking applications and assisting them to better manage their banking needs

Key Responsibilities:

  • Build strong customer relationships and deliver excellent customer service
  • Uncover and solve customers' needs
  • Explain complicated concepts simply
  • Demonstrate success in a target-based performance environment

What We Offer:

  • A rewarding career path with diverse opportunities for professional development
  • Internal training to support your career growth and enhance your skills
  • A competitive compensation and benefits package

At Scotiabank, we value the unique skills and experiences each individual brings to the Bank, and are committed to creating and maintaining an inclusive and accessible environment for everyone.